I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
SBLI explained good options, provided an extremely informed sales person and the process was very easy.
L'entreprise a répondu
The application was very thorough and at times a little tense. However, in the end the price of insurance was good which makes me happy.
L'entreprise a répondu
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance vie temporaire
- Assurance de protection des revenus
- Compagnie d'assurance vie
- Compagnie d'assurance personnelle
À propos de SBLI
Écrit par l'entreprise
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Coordonnées de contact
1 Linscott Road, 01801, Woburn, Etats-Unis
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
SBLI Experience
The agents I spoke with were knowledgeable and professional and very helpful. Provided a good product and good communications throughout
11 août 2026
Not very helpful on the phone
18 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Good Options
SBLI explained good options, provided an extremely informed sales person and the process was very easy.
11 août 2026
Réponse de SBLI
We're so glad to hear we provided excellent options and a smooth process. We appreciate your positive feedback!
The application process was very thorough
The application was very thorough and at times a little tense. However, in the end the price of insurance was good which makes me happy.
6 août 2026
Réponse de SBLI
We're happy to hear that our insurance price met your expectations, even if the application process was thorough. We appreciate your patience and feedback.
They worked with my timeline which was…
They worked with my timeline which was very important to me
13 août 2026
Réponse de SBLI
We're so glad we could accommodate your schedule. We always aim to be flexible and meet our customers' needs. Thank you for your kind words!
Brenda has been incredible
Brenda has been incredible. She is very knowledgeable, and her advice is spot on. She is fantastic.
5 août 2026
Réponse de SBLI
We're so happy to hear about your fantastic experience and that our team member provided such knowledgeable and spot-on advice! We appreciate your kind words.
Jim our sales rep was awesome
Jim our sales rep was awesome! very knowledgeable and made great recommendations. the interview was painless, and the coverage gives my family additional sense of security.
11 août 2026
Réponse de SBLI
We're so happy to hear about your positive experience with our representative! Knowing we could provide your family with an additional sense of security is truly wonderful. We appreciate your kind words.
Réponse de SBLI
We're glad to hear that you found the application process simple and easy to complete. Your feedback is truly appreciated.
Réponse de SBLI
We're happy to hear that our efficient process met your expectations. Thank you for your positive feedback!
I completed an online application
I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were professional and nice, the frustration was not with them but the very annoying process of spending a lot of time answering questions I answered already 3 times. Also, I work all day so getting a ton of follow up calls daily is not helpful. I called back when I was free. I almost gave up and terminated the application at one point out of frustration. Also no one had access to my account showing I am already a solid customer.
7 août 2026
Réponse de SBLI
Thank you for taking the time to share your experience and for recognizing the professionalism of our representatives. We appreciate your kind words about our team.
We're sorry to hear that the application process was frustrating. We understand how inconvenient it can be to repeat information and receive multiple follow-up calls, especially during the workday. Your feedback is valuable, and we will share it with the appropriate teams as we continually look for ways to improve our application experience and better serve our customers.
We appreciate your patience and thank you for choosing SBLI. If there is anything further we can assist you with, please don't hesitate to contact us.
Sincerely,
SBLI Customer Service
Lots of out front info easy process
4 août 2026
Réponse de SBLI
We're so glad to hear you found our information clear and the process easy! We truly appreciate your positive feedback.
Réponse de SBLI
We're glad to hear our website was easy to use. We appreciate your positive feedback!
Réponse de SBLI
We are so pleased to hear you enjoyed our products and received excellent customer service. We appreciate your kind words!
We were quoted one amount for $250k…
We were quoted one amount for $250k coverage but then charged a higher annual premium for the same $250 coverage.
Why should we be charged extra because SBLI made a mistake. Honor what you quote.
Additionally, I called to speak with someone about the discrepancy and never received a call back.
30 juillet 2026
Réponse de SBLI
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is when a premium differs from an initial quote.
We reviewed your concerns with our team and understand there was additional information provided during the application process that affected the final premium. We know this can be disappointing, and we strive to communicate any changes as clearly as possible throughout the process.
We appreciate your feedback and would welcome the opportunity to answer any remaining questions or discuss your experience further. Please contact our Customer Care team at 800-694-7254 or email customerservice@sbli.com, and we'll be happy to assist.
Dan Smith was great
Dan Smith was great - new policy to replace an older one. Process was simple, well communicated and done quickly - very happy
30 juillet 2026
Réponse de SBLI
We're so happy to hear that replacing your policy was a simple, well-communicated, and quick process for you. Thank you for sharing your positive experience!
Chris Hudson was extremely helpful…
Chris Hudson was extremely helpful during this process. He would return calls immediately, answered my questions, and was immensely helpful. The nurse representative, Sheila, was efficient, kind, and very professional.
17 juillet 2026
Réponse de SBLI
We're so glad to hear about your positive experience with our team members. It's wonderful to know that their helpfulness and professionalism made a difference for you. Thank you for sharing your kind words.
Réponse de SBLI
We are so glad to hear that you found the process easy and quick. We appreciate your positive feedback!
Process was straight forward
Process was straight forward, easy to understand. Pleased with options.
25 juillet 2026
Réponse de SBLI
We're happy to hear that our process was straightforward and easy to understand. We appreciate your positive feedback!
The agent was very pleasant from the…
The agent was very pleasant from the onset, therefore i decided to proceed with the process. She answered my emails timely and took the time to ensure the errors on the policy were corrected.
18 juillet 2026
Réponse de SBLI
We are so pleased to hear about your positive experience with our team. We always strive to provide excellent service and ensure all policy details are accurate. Thank you for sharing your kind words!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.