I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
SBLI explained good options, provided an extremely informed sales person and the process was very easy.
L'entreprise a répondu
The application was very thorough and at times a little tense. However, in the end the price of insurance was good which makes me happy.
L'entreprise a répondu
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance vie temporaire
- Assurance de protection des revenus
- Compagnie d'assurance vie
- Compagnie d'assurance personnelle
À propos de SBLI
Écrit par l'entreprise
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Coordonnées de contact
1 Linscott Road, 01801, Woburn, Etats-Unis
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de SBLI
We're happy to hear that you were pleased with the rate offered. Thank you for sharing your positive experience with us.
Nice journey...
Nice journey.... Very comfortable and caring workers... All are good.
2 avril 2026
Avis spontané
Réponse de SBLI
We appreciate your positive feedback!
The application was super easy and the…
The application was super easy and the approval process was quick.
24 mars 2026
Réponse de SBLI
We're happy to hear that the application process was easy and quick for you. Thank you for sharing your positive experience with us!
It was easy to apply
It was easy to apply, very convenient forms. Great customer service, they answer very quick on all questions.
7 mars 2026
Réponse de SBLI
We're happy to hear that the application process was easy and convenient. It's great to know our customer service team provided quick and helpful answers. Thank you!
Réponse de SBLI
We’re sorry to hear about your experience.
SBLI does not send unsolicited spam and takes responsible communication practices seriously. If you received a message that appeared to come from SBLI, we would like the opportunity to look into it and ensure your email address is removed from any communications if needed.
Please feel free to contact us directly so we can investigate further. You can reach our team at customerservice@sbli.com
or 800-694-7254, and we’ll be happy to assist.
— SBLI Customer Care Team
Easy company to deal with
It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy to work with. It’s easy to create a new policy, make payments, and every correspondence has been necessary or useful. I highly recommend SBLI.
29 octobre 2025
Réponse de SBLI
We appreciate your long-term business and are glad you find our services easy to use. It's great to know that creating policies and making payments is simple, and that our communications are helpful. Thanks for recommending us!
Fast and friendly service and great…
Fast and friendly service and great people to help this process
5 mars 2026
Réponse de SBLI
We're glad you enjoyed your experience with our fast, friendly service and helpful team. Thank you for sharing your positive feedback with us!
Beware: Auto renewal at end of term life
Signed up for term life 15 years ago, and all of that was fine / transparent.
Beware: at end of term SBLI will auto renew you, without your input (I didn't want to renew) and get very aggressive about collecting a new, much higher premium. This feels fraudulent to sign me up without any input and without my consent.
3 février 2026
Avis spontané
Réponse de SBLI
Thank you for sharing your feedback, Theo. We’re sorry to hear about your frustration regarding your term policy.
At the end of many term life policies, coverage may continue on an annually renewable basis unless a request is made to cancel. Policyholders are notified in advance of the end of their level term period and any changes to premium. That said, we would very much like the opportunity to review your specific situation to better understand what occurred.
Because we’re unable to locate your information based on this review alone, we encourage you to contact us directly so we can confirm whether you are an SBLI policyholder and look into this for you. Please note that we are not affiliated with SBLI USA.
Please don’t hesitate to reach out to us at customerservice@sbli.com or 800-694-7254, and our team will be happy to assist.
— SBLI Customer Care Team
The process was pretty straightforward
19 février 2026
Réponse de SBLI
We're happy to hear that the process was straightforward for you. Thank you for your feedback; we appreciate it.
I am overall happy with the insurance policies I have with SBLI
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at the agreed upon rate. I am happy with how SBLI put the policy holder first.
26 février 2026
Réponse de SBLI
Thank you so much for your thoughtful review, Michael.
We truly appreciate you giving us the opportunity to look into your concerns and are glad we were able to resolve the issue promptly. Providing clear communication and putting our policyholders first is always our priority, and it means a great deal to hear that reflected in your experience.
Thank you for choosing SBLI and for placing your trust in us. If you ever need anything in the future, we’re here to help.
— SBLI Customer Care Team
Very responsive and helpful through the…
Very responsive and helpful through the process.
18 février 2026
Réponse de SBLI
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and responsive!
exceptional customer service
Joelle Palmisano provided exceptional customer service throughout thhe process. She was knowledgeable, patient, and took the time to clearly explain each step, which made everything feel simple and stress-free. I truly appreciated her responsiveness and professionalism. Thanks to Joelle’s support, I felt confident and well taken care of from start to finish.
13 février 2026
Réponse de SBLI
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the support you received. It's great to know that you felt confident and well taken care of throughout the entire process. Thank you for your feedback.
Helpful communication
Helpful communication, clear next steps, timely follow up. No surprises or fire drills.
20 février 2026
Réponse de SBLI
We're happy to hear that our communication was helpful and clear, and that our follow-up was timely. We appreciate your positive feedback!
Secure letter was sent to me in error
I received a secure email that did not have my account number, which SBLI was stating to the owner that it had been changed. Too many layers exist at SBLI the person that answers the call should have the access and authority to see a policy and respond to questions. Waiting 10 days for a response is ridiculous and leaves room for errors.
17 février 2026
Réponse de SBLI
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must have been.
We apologize for the confusion surrounding the secure email and the concern it caused. To help protect our customers’ personal information, certain identifying details, such as full account numbers, are not included in communications. That said, we understand how receiving a message like this without clear context could create uncertainty.
We also regret the delay you experienced in receiving a response. We understand how that can add to frustration and concern. Your feedback regarding accessibility, response time, and service layers has been shared with our team as we continue working to improve our processes and communication.
If you have any additional questions or would like us to review your situation further, please don’t hesitate to contact us directly at customerservice@sbli.com
or 800-694-7254.
— SBLI Customer Care Team
The account representative and the…
The account representative and the agent are very nice and they are thorough with their explanation about the service.
30 janvier 2026
Réponse de SBLI
We're happy to hear that the account representative and the agent provided thorough explanations about our service. We appreciate your positive feedback and thank you for your time.
We appreciated the quick response we…
We appreciated the quick response we received from SBLI. They addressed our concerns and helped us continue the coverage we needed for life insurance.
Highly recommended!
21 janvier 2026
Réponse de SBLI
We're happy to hear that we could quickly address your concerns and help you maintain your life insurance coverage. We appreciate your recommendation!
Réponse de SBLI
We're happy to hear that you had a positive experience with our quick and efficient service. Thank you for your valuable feedback!
Good people, but a considerable hiccup in process
Everyone I worked with was great, but my application got lost during a system transition and it took 3 months of phone calls to finally get it through underwriting. There has to be an easier way to check on the status of a pending application and then initiate action.
8 janvier 2026
Réponse de SBLI
Thank you for taking the time to share your experience. We’re glad to hear that the people you worked with were helpful, but we sincerely apologize for the frustration caused by the system transition and the delay in underwriting. That’s certainly not the experience we aim to provide.
We appreciate you bringing this to our attention, and we’re happy to share that the issue on our end has since been resolved. Your feedback is valuable and helps us continue improving our processes and communication.
If you have any additional questions, please reach out to customerservice@sbli.com. We’d be happy to help.
The process of purchasing a life…
The process of purchasing a life insurance policy from SBLI was acceptable, or even good.
The SBLI "system" that caused me to renew/replace my policy lacks transparency and explanation of how the process works and what options (smart/best options) exist. Frankly I feel like I was "ripped off" for many years. Not Happy with the SBLI practices for handling expiring policies.
John Ingalls
808 745 0758
24 janvier 2026
Réponse de SBLI
Thank you for sharing your feedback. We’re glad to hear that the initial purchasing process met your expectations, but we’re truly sorry to learn about your frustration regarding the renewal and replacement of your policy.
We understand how important transparency and clear communication are when it comes to policy options, especially as coverage terms change or expire. Your concerns about understanding available options and feeling unsupported during that process are taken seriously.
We appreciate you bringing this to our attention, as feedback like yours helps us evaluate and strengthen our practices.
If you have any additional questions, please reach out to customerservice@sbli.com. We’d be happy to help.
I have used SBLI previously
I have used SBLI previously. They provide the best rates for term policies, the agent was very helpful, and the process was straightforward.
21 janvier 2026
Réponse de SBLI
We're happy to hear that you had a positive experience with our term policies and helpful agent. We appreciate you mentioning our straightforward process and the great rates we offer. Thanks for your feedback!
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