I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
SBLI explained good options, provided an extremely informed sales person and the process was very easy.
L'entreprise a répondu
The application was very thorough and at times a little tense. However, in the end the price of insurance was good which makes me happy.
L'entreprise a répondu
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance vie temporaire
- Assurance de protection des revenus
- Compagnie d'assurance vie
- Compagnie d'assurance personnelle
À propos de SBLI
Écrit par l'entreprise
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Coordonnées de contact
1 Linscott Road, 01801, Woburn, Etats-Unis
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Bien
2 k avis
Demande des avis aux clients
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UNACCEPTABLE BUSINESS PRACTICES
FUNERAL HOME REPORTED A DEATH ON MAY 6, 2025 AND HAS STILL NOT RECEIVED A CLAIM FORM. WAS TOLD 7 TO 10 DAYS JUST TO RECEIVE A FORM! RIDICULOUS, OTHER INSURANCE COMPANIES EMAIL THE FORM WITHIN HOURS OR HAVE IT ON THEIR WEBSITE. I CAN ONLY IMAGINE HOW LONG ITS GOING TO TAKE TO PROCESS AND PAY.....
5 mai 2025
Avis spontané
Réponse de SBLI
Thank you for reaching out. At this time, our ACE online claims platform is available only to individual beneficiaries. As a funeral home, your claim must be processed through our standard channels.
We’ve emailed the required claim forms to you, and paper copies should arrive within the next day or so. If you have any questions or need further assistance with the process, please don’t hesitate to contact us.
Wonderful customer service
John was great to work with. My only issue was the amount of time start to finish seemed quite lengthy.
10 mai 2025
Réponse de SBLI
We appreciate your kind words about John. We understand your feedback regarding the timeline and will take it into consideration as we strive to improve our processes. Thank you for being a part of the SBLI family.
Brenda Serna is so informative
Brenda Serna is so informative, warm and friendly without look down on me with my unknowledgeable about life insurance.She answer my questions.
Thank you❤️
10 mai 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Great company to work with
Maureen was very professional and communicative throughout the process of obtaining my new policy. Pricing was fair and my overall experience was very positive
9 mai 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
TOO MANY MISTAKES AND GO BACKS TO…
TOO MANY MISTAKES AND GO BACKS TO COUNT. WOULD NOT RECOMMEND TO ANY OF MY FRIENDS OR FAMILY
2 avril 2025
Réponse de SBLI
We’re truly sorry to hear about your experience—it’s not the kind of service we aim to provide. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback. Your experience matters to us, and we’re committed to learning from it so we can do better moving forward.
Everyone I spoke to was very helpful…
Everyone I spoke to was very helpful and answered all my questions
8 mai 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
My agent Allan Goodwin was very helpful…
My agent Allan Goodwin was very helpful thanks again Allan!!
30 avril 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Everyone was so helpful!!!
25 avril 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Réponse de SBLI
We appreciate your feedback and are glad you found our pricing to be competitive. We are always looking for ways to improve our processes and make them more efficient. Thank you for being a part of the SBLI family!
Friendly and fast service
24 avril 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
SBLI agent review
James Donovan was extremely pleasant and helpful through out the application. Also the nurse who came to my house was very pleasant.
16 avril 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
It was a terrible experience
It was a terrible experience. We starting the process in August of 2024 and it is was only resolved in April of 2025.
12 avril 2025
Réponse de SBLI
Thank you for sharing your feedback, and we sincerely apologize for the experience you've had. We understand your frustration, and please know that we are actively looking into the issue.
We appreciate your patience and are committed to ensuring a better experience moving forward. If there's anything else we can do to assist, please don’t hesitate to reach out.
The transition from being approved to…
The transition from being approved to making the first payment was frustrating. After three calls it was cleared up. Mis-information was provided by the first two SBLI associates. Third associate, very helpful, placed the blame on the initial “ sales person” who established the contract.
8 avril 2025
Réponse de SBLI
Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced during the transition from approval to making your first payment. We understand how important it is for these processes to go smoothly, and we’re sorry for the confusion caused by the misinformation you received.
We’re happy to hear that you were able to speak with our customer service supervisor today and that the issue has been resolved. We appreciate your patience and are grateful for the opportunity to address the matter.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
I'm an Agent..I've written close to 75…
I'm an Agent..I've written close to 75 policies with SBLI. They have competitive Preferred rates and nothing beats a quick underwriting decision fairly quick into the App. I find it disappointing that as an Agent, I am not able to make or request simple changes. They are giving me problems just asking for address changes. We can't update their payment info. No way to manually process payments. Additionally, I don't want to have to ask for a full social, some carriers the last 4 works. They send out policy documents with the full socials and full bank accounts. Not ideal but still one of my Top 3 FEX carriers.
3 avril 2025
Avis spontané
Réponse de SBLI
Thank you for your feedback and partnership! We’d love the opportunity to reach out and discuss how we can best support your continued success. If you're open to a conversation, would you kindly provide your contact information as requested?
Experience was excellent.
I have had SBLI Insurance for over 25 years and at this point/age in my life I had to transition into getting term life insurance. When I called to ask what my next steps and options were I was lucky to get sales agent, Ron Van Woesik, he made it easy. He went through my options, the costs and the what the medical exam entailed. The phone interview with with Latrice Edwards was friendly yet very professional. My home medical exam was on time and very professional. My overall experience was excellent.
I am glad to be approved for the next phase of having my Life Insurance with SBLI.
31 mars 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Trustworthy
This is my second policy. I have researched other companies and found that the products that SBLI has to offer are transparent and considerably less costly.
22 mars 2025
Réponse de SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Terrible customer experience
I had a really frustrating experience working with SBLI. After my policy was approved, I tried to create an online account in order to submit payment and received an error. I reached out to customer support three times and no one responded. Then, I got a letter in the mail saying that if I didn't submit payment in 2 days, my policy would be void. So, I called and sat on hold for 15 minutes before I was sent to a voicemail box. I finally had to go onto their website, find the email address of the agent who sold us the policy, and reach out to her directly. Wouldn't recommend – hours of frustration to try and give them my money.
19 mars 2025
Réponse de SBLI
We hear your frustration, and we apologize for the experience you've had with us. We understand how important it is to manage your account and make timely payments, and we’re sorry for the delays and lack of communication you encountered.
Please know we are actively working to address the issues you’ve raised, and we’re committed to resolving this matter quickly. We’ve already reached out to you to discuss this, but please feel free to reach back out if you’d like to talk through anything further.
Thank you for being a valued part of the SBLI family.
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