I completed an online application. First rep called me and asked all the same questions, she had no access to my online app. 2nd rep called me, asked all the same questions again. Both reps were prof... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
SBLI explained good options, provided an extremely informed sales person and the process was very easy.
L'entreprise a répondu
The application was very thorough and at times a little tense. However, in the end the price of insurance was good which makes me happy.
L'entreprise a répondu
My husband and I had a great experience with Jack Raycroft. He was helpful, patient and always had time available for our questions. We feel we made the right decisions based on Jack’s guidance.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance vie temporaire
- Assurance de protection des revenus
- Compagnie d'assurance vie
- Compagnie d'assurance personnelle
À propos de SBLI
Écrit par l'entreprise
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Coordonnées de contact
1 Linscott Road, 01801, Woburn, Etats-Unis
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4,2
Bien
2 k avis
Demande des avis aux clients
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Réponse de SBLI
We're glad you had a positive experience with our pricing and service. Thank you for your feedback; it means a lot to us.
Réponse de SBLI
We're happy to hear that you've had such a positive experience with SBLI support. Thank you for your positive feedback!
Poor Communication
I have put in a claim for my father's life insurance policies which he paid diligently for more than 60 years in one case. After a month, there is still no response from SBLI. I have also written two emails to customer service about this claim and neither email received a response. I am disappointed with the standard of communication from a company my father trusted.
31 octobre 2025
Avis spontané
Réponse de SBLI
Hi Timothy,
We’re very sorry to hear about the loss of your father, and we understand how difficult this time must be for you and your family. We appreciate you reaching out and sharing your concerns. Our records show that the claims were processed on October 31, 2025, and the benefit checks were mailed on November 3, 2025 to the named beneficiary.
Our team is following up with you directly via email to provide clarification and ensure all questions are addressed. If you need any additional assistance, please don’t hesitate to contact us at customerservice@sbli.com.
—The SBLI Team
The company generated 3 accidental…
The company generated 3 accidental policies on me with our my knowledge.
29 octobre 2025
Réponse de SBLI
Hi Freddie,
We never want a customer to feel uncertain about their policies. Our records show multiple enrollments, and our team is already addressing your request to cancel the most recent one. You should expect a confirmation shortly.
If you need any further assistance, please reach out to customerservice@sbli.com or call 1-800-694-7254. We’ll ensure this is fully resolved to your satisfaction.
—The SBLI Team
Flustered it with no response or…
I have made multiple requests for comprehensive documentation regarding the standard life insurance policy pertaining to myself and my wife, including the accidental death coverage. However, I have not received any response to date.
29 octobre 2025
Réponse de SBLI
Hi Eric,
We understand how important it is to have clear documentation about your life insurance coverage, and we’re sorry for any frustration this situation has caused. Our team is reaching out to you directly via email to ensure you have the information you’re looking for.
If you have any additional questions, please don’t hesitate to contact us at customerservice@sbli.com or call 1-800-694-7254, and we’ll be glad to assist right away.
—The SBLI Team
SBLI has made our family feel secure…
SBLI has made our family feel secure for over two decades. Communication and interaction with SBLI over that time period has been easy and efficient.
29 octobre 2025
Réponse de SBLI
We're happy to hear that you've had such a positive experience with SBLI. It's great to know we've been able to make your family feel secure for over two decades! Thanks for sharing.
Mixed experience
Although it has been some 20 years since I last obtained a Term Life policy from SBLI, my experience this time was different. Last time obtaining a policy was easy. I am a relatively low risk customer. Based on my history the agent told me he thought I might not need any follow up medical exam. Not only did I need to do the medical exam (which was relatively painless), I had to do an extensive interview with a representative who was not the agent. The interview involved medical questions (ok) but also extensive questions about my finances. I'm not sure how this is a legitimate path of inquiry for a life insurance company. It might be worth investigating if a claim is made and there are irregularities, but to bind a policy in the first place? When I asked the interviewer why I had to answer these questions, she said she didn't know and SBLI 'just tells me what questions to ask.' Although I went through with taking out the policy to avoid restarting this process elsewhere, SBLI lost some trust with me during this process.
1 octobre 2025
Réponse de SBLI
We appreciate you sharing your experience. We regret that your recent policy application differed from your past interactions and involved extensive financial questions. We aim to make the process smoother and will review your feedback regarding the interview process to ensure it aligns with our standards. Thank you for your business.
Easy to understand what my rates and…
Easy to understand what my rates and terms will be.
29 octobre 2025
Réponse de SBLI
We're happy our service is easy to use and our rates are transparent. Thank you for your feedback.
Réponse de SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
Réponse de SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback.
Réponse de SBLI
We're happy to hear that you've had such a positive experience and are a long term member with SBLI. Thanks for sharing!
The communication was very good
The communication was very good. Only a couple mis-steps causing confusion and additional home visit.
4 novembre 2025
Réponse de SBLI
We appreciate your feedback and are happy to hear that the communication was good overall. Thank you for your positive feedback!
Réponse de SBLI
We're happy our service is easy to use and our rates seem fair. Thank you for your feedback.
I have been with SBLI for over 20 years…
I have been with SBLI for over 20 years and find their insurance rates to be the best! I have had friends and family take advantage as well. KUDOS!
29 octobre 2025
Réponse de SBLI
We're happy to hear that you've had such a positive experience with our insurance rates for over 20 years! It's great to know your friends and family have benefited, too. Thanks for sharing!
Réponse de SBLI
We're glad you found it easy! Thank you for your positive feedback; we appreciate it greatly.
I am extremely satisfied with my agent
I am extremely satisfied with my agent, Marc Ross, has been extremely helpful and friendly. I highly recommend Marc!
24 octobre 2025
Réponse de SBLI
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback and are so glad the agent was helpful and friendly.
Difficult getting in touch with someone…
Difficult getting in touch with someone to answer questions. Still haven’t received a call about my questions with my bill. It was much better before all the electronic communication.
22 octobre 2025
Réponse de SBLI
Hello, we’ve shared your feedback with our Customer Care team, and a representative will be reaching out to assist you as soon as possible. We value the opportunity to make this right and ensure your experience is a positive one.
very poor communication
very poor communication. We are still are not sure policy is in force
21 octobre 2025
Réponse de SBLI
Thank you for sharing your feedback. Your agent will be reaching out today to confirm your policy status and answer any questions. If you’d like to discuss your experience further, please contact Ross Singmaster, Direct Sales Manager, at rsingmaster@sbli.com. We appreciate you bringing this to our attention and we’re here to help.
Réponse de SBLI
We're happy to hear that you had a pleasant experience. Thank you for your positive feedback; we truly appreciate it.
Our experience with SBLI has been a…
Our experience with SBLI has been a very positive and easy process.
I’m so glad Select Quote matched us with this company.
17 octobre 2025
Réponse de SBLI
We're happy to hear that your experience was positive and easy. We appreciate you letting us know, and we're so glad you were matched with us!
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