I placed an order on March 2. The website states a turnaround time of 4-5 weeks. It's been close to 7 weeks, and I have not received my images. The website still shows the order as processing. I calle... Voir plus
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Lisez les avis des autres
I’ve relied on Scan Cafe for more than ten years to scan and digitize thousands of my photos taken from the 1950s to 2000. They’ve been reliable and trustworthy and have always done an excellent job... Voir plus
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I appreciated the communication I had with the staff about scanning my photos and various download options. They made sure to follow up at the appropriate times. I also leveraged a reasonable discou... Voir plus
L'entreprise a répondu
This company has always produce great products. I had slide photos of my family done years ago and most recently, had them transfer old VHS videos into digital movies (I had another company do this y... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
ScanCafe offers the highest quality and most affordable photo scanning, slide scanning, negative scanning, video transfer, and photo restoration services.
Coordonnées de contact
8766 E. 96th Street, 46037, Fishers, Etats-Unis
- 1-866-234-3909
- admin@scancafe.com
- scancafe.com
3,6
Moyen
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Inaccurate website information
I placed an order on March 2. The website states a turnaround time of 4-5 weeks. It's been close to 7 weeks, and I have not received my images. The website still shows the order as processing. I called and spoke to a customer service agent 2 days ago, who said she would check and email me the same day with an explanation for why the order is delayed. I have not received any updates since. I would have chosen a different company if they were accurate with their processing times
17 avril 2026
Avis spontané
Réponse de ScanCafe
Hello Raj,
Thank you for taking the time to share your feedback!
We're very sorry to hear about the delay you experienced. We understand how frustrating this must have been, especially because the timeline went beyond what was expected.
Our standard processing time is typically around 4–5 weeks, but in some cases it may take longer depending on order volume and other factors. With that in mind, we understand this doesn't make the experience any easier, and we sincerely apologize for the inconvenience.
We also want to share that your order has now been completed, and an update has been sent with the next steps. We truly appreciate your patience while this was being finalized.
If you have any further questions or need any assistance, please let us know. We're here to help!
The ScanCafe Team.
Process was easy
Process was easy. The scans produced were high quality. Delivery of the scans was efficient.
10 avril 2026
Avis spontané
Réponse de ScanCafe
Hello Charles,
Thank you so much for completing your order with us and for sharing your experience!
We're really glad to hear that the process felt easy and that you're happy with the quality of the scans. That's exactly what we aim for.
We truly appreciate your feedback and your trust in us.
The ScanCafe Team.
I had to pay $13 to get 10 digitize…
I had to pay $13 to get 10 digitize photos. I thought they were reasonable (I had ordered from them a few years ago), but they have definitely gone downhill. Will not go back.
8 avril 2026
Avis spontané
Réponse de ScanCafe
Hello Donna,
Thank you for taking the time to share your feedback.
We truly appreciate you as a returning customer, and it's important to us that your experience reflects that. It was never our intention for this to feel frustrating or disappointing.
As part of our standard process, a delivery method is required in order to provide the digital files once the scanning is completed. Each delivery option has an associated cost, and they are presented during the order process so customers can choose what best fits their needs.
We appreciate you sharing your thoughts, and if there's anything you'd like us to clarify further, we're always happy to help.
The ScanCafe Team.
I’ve relied on Scan Cafe for years
I’ve relied on Scan Cafe for more than ten years to scan and digitize thousands of my photos taken from the 1950s to 2000. They’ve been reliable and trustworthy and have always done an excellent job creating sharp digital images. With for their 40% off specials! Good staff!!
21 janvier 2026
Avis spontané
Réponse de ScanCafe
Hi Uldis,
Thank you so much for sharing this! We truly value the trust you've placed in us over the years. It means a lot to know we've been part of preserving your photos from so many decades.
We're really glad to hear that the quality of the images and the support from our team have consistently met your expectations. Comments like yours mean a great deal to us!
We'll always be happy to help with any future projects! Thank you again!
The ScanCafe Team.
I could not have asked for better
I could not have asked for a better outcome from my experience with ScanCafe. Every group of slides were scanned and delivered in perfect order, and order was key. The movies were fabulous. HIghly recommend.
30 mars 2026
Avis spontané
Réponse de ScanCafe
Hello Jay,
This is so great to hear! Thank you for sharing!
We know how important it is to keep everything in the exact order, so it really means a lot that this stood out to you. And we're so glad you enjoyed the movie transfers as well!
Thank you again for trusting us with your memories and for taking the time to share your experience!
The ScanCafe Team
Slow service
I appreciated the communication I had with the staff about scanning my photos and various download options. They made sure to follow up at the appropriate times. I also leveraged a reasonable discount, which was helpful.
However, I don't see myself going back to them for multiple reasons. (1) It took nearly 2 months to scan ~ 130 printed photos measuring either 4x6 or 5x7. (2) Once the scans were finished and I downloaded them, they failed to ship my physical photos for 8-9 days, until I inquired about the status with their staff.
22 décembre 2025
Avis spontané
Réponse de ScanCafe
Hello Abhishek,
Thank you for taking the time to share your experience and for your kind comments about our team's communication, we truly appreciate that!
We're sorry to hear that the timing did not meet your expectations. Our standard processing time of around 5 weeks refers to the scanning stage. Once the scans are completed and the order is finalized, the return shipping is handled as a separate step, and timing can vary slightly depending on packing queues and carrier schedules.
However, we understand how the delay in shipping your originals could feel frustrating, especially after your scans were already available, and we appreciate you bringing this to our attention.
If you ever consider working with us again, please feel free to reach out, and we'd be happy to follow up more closely and help make the experience as smooth and personalized as possible.
The ScanCafe Team.
Scan Cafe is most reasonabily priced
Scan Cafe is most reasonabily priced. I am not a techie & time and again Scan Cafe has lead me through my problems with patience and practical instructions.
14 janvier 2026
Avis spontané
Réponse de ScanCafe
Hi Judith,
Thank you so much for your kind words! We're really glad to hear that you've found our service easy to work with and that our team has been able to guide you along the way. We're always here to help whenever you need it. Thank you for your trust!
The ScanCafe Team.
Excellent Experience With ScanCafe
I have used ScanCafe at least four different times to scan thousands of family photos. I found the process easy, the fee reasonable, and the turnaround time reasonable.
23 janvier 2026
Avis spontané
Réponse de ScanCafe
Thank you for coming back to us again and again! We're honored to know you've trusted us with thousands of your photos over time. It's also great to hear that the process has felt easy and that both the pricing and handling times met your expectations. That consistency is something we truly aim for!
Thank you for choosing us to help preserve your memories.
The ScanCafe Team.
Réponse de ScanCafe
Hello Harold,
Thank you so much for taking the time to share your comment! We're glad you had a great experience with us and will always be here if you need help with any future projects. Thanks for your support!
The ScanCafe Team.
I’ve been using ScanCafe for over a…
I’ve been using ScanCafe for over a decade to scan my old family photos and my parent’s old family photos. The price is fair and the responsiveness and customer service is honestly really, really responsive and respectful.
6 mars 2026
Avis spontané
Réponse de ScanCafe
Hello Tom,
Thank you so much for your continued trust over the years. It means a lot to us that you've chosen ScanCafe to preserve both your memories and your family's!
Your comments about our customer service especially mean a great deal. Being supportive throughout the process is something we genuinely care about, so it's very rewarding to know that has made a difference in your experience.
Thanks again for your trust!
The ScanCafe Team.
Unable to talk to customer service…
Unable to talk to customer service after order is placed charge to cc and already mailed material in mail to them
7 mars 2026
Avis spontané
Réponse de ScanCafe
Hello Ramesh! Thank you for taking the time to share your feedback.
We reviewed the details of your case and just wanted to clarify that our support team is available Monday through Friday from 9:30 am to 5:30 pm EST, so we're unfortunately not available during weekends.
Over the past few days we have tried to reach you through different channels, including phone calls, email, and the virtual meetings scheduled since last week. At the time we weren't able to connect, as the calls were going to voicemail and we couldn't reach you during the scheduled sessions.
With that in mind, we're very glad we had the opportunity to speak with you this morning and assist you directly. We hope we were able to clarify your concerns, and please know we're here if you need any further help.
TheScanCafe Team.
Accurate Memories
My photos, slides, & videos were processed with care and wisdom. When I reviewed photos, several were selected for further treatment, which I approved. The outcomes were good! It did take some time, and it cost a bit more than I initially expected, but it was a solid investment of both time and money. I like the personal service, and the honest opinion about images that can be improved, and those that are a lost cause.
3 décembre 2025
Avis spontané
Réponse de ScanCafe
Thank you so much for sharing this review. We really appreciate you recognizing the care that goes into the processing of your memories. Taking the time to flag images that can truly benefit from additional work, is an important part of how we approach each project.
We're glad the final results met your expectations and that the personal guidance along the way made the experience rewarding. Thank you for trusting us with your memories and for seeing the value in the process!
The ScanCafe Team.
Exceptional customer service
In an age where great customer service is rare - ScanCafe exceeded my expectations. From the beginning of my project (having slides digitalized), they were friendly, knowledgeable, and patient with my many questions - to the end of my project when I submitted my slides later than the cut off for holiday delivery (they went above and beyond - and miraculously got my thumb drive to me before Christmas!) I would absolutely recommend using this company, and plan to do so again for my next project.
24 décembre 2025
Avis spontané
Réponse de ScanCafe
Thank you so much for sharing this thoughtful feedback. We're really glad our team could support you throughout the process and help make the holidays extra special! It truly means a lot to know you felt cared for every step of the way. We'll be here whenever you're ready for your next project!
The ScanCafe Team.
ScanCafe has saved me hours of work
ScanCafe has saved me hours of work. Most recently they digitized nearly 100 4 x 5" black-and-white negatives dating from the 1920s through early 1950s. The results are beautiful, and I look forward to easily sharing them our family.
13 janvier 2026
Avis spontané
Réponse de ScanCafe
Thank you so much for sharing your experience with us. We're honored you trusted us with such meaningful family history, and we're really glad to hear the results turned out great. Knowing the images are now easy to share and enjoy with your family makes our work especially rewarding!
The ScanCafe Team.
Data Integrity & Quality Failures in Delivery
The organization of my scanned images into folders and sub-folders was unacceptable. The file-naming convention made it difficult to correlate the scans back to the original films and slides submitted to ScanCafe. Additionally, images belonging to other customers were included in both my online storage and on the USB drive I received. While I reported these issues, they were not fully remediated. This level of service is unacceptable.
23 décembre 2025
Avis spontané
Réponse de ScanCafe
Hi Kris,
Thank you for taking the time to share this feedback. We're truly sorry to hear about your experience. This is not the level of care or accuracy we want to deliver, and we understand how frustrating this must have been.
Your order was escalated internally and has been key in helping us identify and investigate what went wrong, so we placed additional security steps to prevent anything like this from happening again. We truly appreciate you bringing these concerns to our attention, as it helps us improve our processes and better protect our customers' memories.
Thank you again for sharing your experience with us. We take these comments seriously and are always committed to provide our services in the most safe and professional manner.
I have only placed the order
I have only placed the order, I'm waiting for the finished product.
12 janvier 2026
Avis spontané
Réponse de ScanCafe
Hello Trudy,
Thank you for your comment! We appreciate you placing your order with us. We'll keep you updated at each step. We look forward to delivering your finished memories soon!
The ScanCafe Team.
I have no problem with their scanning…
I have no problem with their scanning but I requested prints made from the scanned items. I believe I submitted the order Nov 11. It is now Jan 12; after two months, still no prints. They say their printer is broken. One employee told me making color prints is really not in their business model. It's hard to believe a major company like this can't get a printer fixed. So, my experience with them has not been good. IMO a 3- star review is generous.
11 novembre 2025
Avis spontané
Réponse de ScanCafe
Hi Michael,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience this has caused.
At the moment, printed photos are only offered through the options available directly in your ScanCafe account under the “Shop Prints & Gifts” section. We apologize if this was not clear from the beginning, and we understand how this could have led to confusion and disappointment, especially after waiting so long.
We appreciate you acknowledging the quality of the scanning, and we'd like the opportunity to follow up with you directly to clarify the available print options and help you move forward in the best way possible. A member of our team will be reaching out to you to assist and make sure your questions are fully addressed.
Thank you again for your feedback.
The ScanCafe Team.
They did the scans in a timely manor…
They did the scans in a timely manor and and did a good job . They also did a good job handling the photos
12 décembre 2025
Avis spontané
Réponse de ScanCafe
Thank you for sharing your feedback! We're glad to hear that the scans were completed in time and that you were happy with the quality of the work. Preserving memories is very important to us, and we truly appreciate you taking the time to let us know about your experience.
The ScanCafe Team.
ScanCafe did a great job with a large…
ScanCafe did a great job with a large and complex set of negatives and slides. Sending materials, communication of updates and provision of excellent scans in a timely way. Highly recommended!
20 novembre 2025
Avis spontané
Réponse de ScanCafe
Hi John,
Thank you so much for your kind words! We're really happy to hear that everything went smoothly with your large order! It means a lot to know you were pleased with both the quality and the turnaround time. We truly appreciate the recommendation and your trust in us.
The ScanCafe Team.
Trust in handling and overall quality
Communication placing the order, when the order was received and ready to be returned. Good estimates of time. Great quality for the price. Attention to keeping folders and files right.
12 janvier 2026
Avis spontané
Réponse de ScanCafe
Hello Paul,
Thank you so much for taking the time to share this comment! We're so glad to know that the communication and updates were useful and that we met your expectations with the quality and organization of the files. We'll be honored to help in any future projects!
The ScanCafe Team.
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