I placed an order on March 2. The website states a turnaround time of 4-5 weeks. It's been close to 7 weeks, and I have not received my images. The website still shows the order as processing. I calle... Voir plus
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I placed an order on March 2. The website states a turnaround time of 4-5 weeks. It's been close to 7 weeks, and I have not received my images. The website still shows the order as processing. I calle... Voir plus
L'entreprise a répondu
I’ve relied on Scan Cafe for more than ten years to scan and digitize thousands of my photos taken from the 1950s to 2000. They’ve been reliable and trustworthy and have always done an excellent job... Voir plus
L'entreprise a répondu
I appreciated the communication I had with the staff about scanning my photos and various download options. They made sure to follow up at the appropriate times. I also leveraged a reasonable discou... Voir plus
L'entreprise a répondu
This company has always produce great products. I had slide photos of my family done years ago and most recently, had them transfer old VHS videos into digital movies (I had another company do this y... Voir plus
L'entreprise a répondu
ScanCafe offers the highest quality and most affordable photo scanning, slide scanning, negative scanning, video transfer, and photo restoration services.
8766 E. 96th Street, 46037, Fishers, Etats-Unis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The check out system sucks. The instructions say that a price will be given at check out for restoring 8 slides that could use it. No price was given and I was given no chance to say yes or no to the restoration. I have also not been informed as to when the 2 loaded thumbdrives that were part of the order would be shipped along with the return of the physical slides themselves. The digitization of the slides is fine; the back-end or your operation needs to be fixed.

Réponse de ScanCafe
My order was processed quickly & I received high quality digital copies. My slides were returned to me safely. Thanks!
Scan cafe has been great to me over the years with fast, dependable and high quality service.
At every step of the way, ScanCafe's service is superb.
They never disappoint! Quick service and high quality work. Highly recommended!
I was surprised that SanCafe was willing to handle as small of an order as I had. Support was very helpful and I got my prints in a reasonable amount of time with my slides being promptly delivered back to me.
I was so impressed with the entire process. I was kept informed every step of the way, ki know my photos arrived safely, when they were being scanned and when the prices was complete. I am so thrilled with my first 1000 photos, getting ready to send a second batch.
Wonderful service at a reasonable price. I’m very happy with the outcome. I will use the service again soon. Big thumbs up.
Found old slides in a box at home. I could not throw them away. I have looked at other services before but never used because of the cost. I found Scan Cafe and the prices seemed reasonable. I tried and am very pleased. I was kept informed of the progress and what was being done. This type of information was extremely comforting. Today I received the digital copies on USB and reviewed and the work is great. I will use this service again if I find other valuable photos to digitize.
Thanks ScanCafe.
Great job! I sent ~300 negatives from my wedding & honeymoon (20+ years ago) to be digitized. The process was user-friendly & results were fantastic. I tried other companies before, but they were poor quality, lousy customer service, & one said they'd destroy my originals(!) ScanCafe exceeded all expectations. I'll definitely use them again.
Finished product is great and Customer service is awesome.

Réponse de ScanCafe
Good job. Pictures were well done an delivered in a timely manner.
I sent over 4,500 photos to Scan Cafe and am very impressed with the process, the quality and how quickly the scanning was done and documents returned. Any time I contacted Customer Service, I received great service. I'm already planning my next order!
The results were excellent and your customer service was top notch.
I was over lugging around prehistoric photo albums so I decided to digitize all my hard copy photos. The process was super easy & no rush to send them the pics after I submitted the order. I especially liked the status tracker online. Now all my photos are on my tiny external HD & no more bukly photo albums!
Even our small order was treated with care and professionalism. I will be a repeat customer soon.
ScanCafe is reliable, quick and quality-oriented. I've been happy with all the projects I've done with you, and this one is no exception. When I asked for a redo on one of my restorations, it was done quickly and to my specifications. Great customer service too!
To the only issue I had was that my address has too many characters for the online form. However, the customer service team got back to me right away to set it up manually! Scans look great and I got my photos back safe and sound.
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