Im due to turn 18 in a weeks time and i found out my child trust fund is with Scottish Friendly and although i didnt catch the name, the lady i was on the phone too to help get me access was brilliant... Voir plus
L'entreprise a répondu
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Robbed my son of over £2000 pounds and are planing to do the same for my youngest son. We have being paying into a Child Bond for twenty one years and it is going to return less than we have paid in d... Voir plus
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I would like to say the customer from Corrie and the other team members has been outstanding keep up the good work
L'entreprise a répondu
What a lovely helpful young man. Explained everything in detail and gave me extra information and even contact numbers so I could complete all the necessary forms. Couldn’t have asked for better servi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Scottish Friendly is one of the UK’s leading financial mutuals and we’ve been around since 1862. Being a mutual organisation means that we’re owned by our members, not shareholders, so all the profit we make is used for the benefit of our members. Scottish Friendly believes investments should be for everyone. We aim to offer affordable investments and protection plans, to be fair on cost and to offer a quality, secure and trustworthy experience however you deal with us.
Coordonnées de contact
16 Blythswood Square, G2 4HJ, Glasgow, Royaume-Uni
- 0333 323 5433
- contactus@scottishfriendly.co.uk
- scottishfriendly.co.uk
3,8
Bien
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Changed the pricing and cost policy
Changed the pricing and cost policy, no longer trust them with my money. Avoud
14 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear James, thank you for your review. We are sorry to hear you are unhappy with the service you have received. If you would like us to look into your case further, please email us at contactus@scottishfriendly.co.uk, including name, date of birth, policy number and contact details. A member of our team will be able to look into this further for you. Alternatively, you can call us directly and we’ll be happy to help. Best wishes, Scottish Friendly.
Easy to arrange a My Choice Plan for my…
Easy to arrange a My Choice Plan for my new granddaughter. Very easy instructions, would definitely recommend.
8 décembre 2025
Avis spontané
Réponse de Scottish Friendly
Dear Mrs Flanaghan, thank you for your 5 star review. Best wishes, Scottish Friendly.
Waiting over 6 months for cash back…
Waiting over 6 months for cash back bonus,I rang spoke many times over it to them
They asked for same information 2/3 times and still not received it …..
14 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Wayne, thank you for your review. We are sorry to hear you are unhappy with the service you have received. If you would like us to look into your case further, please email us at contactus@scottishfriendly.co.uk, including name, date of birth, policy number and contact details. A member of our team will be able to look into this further for you. Alternatively, you can call us directly and we’ll be happy to help. Best wishes, Scottish Friendly.
Réponse de Scottish Friendly
Dear Tony, thank you for your 5 star review. Best wishes, Scottish Friendly.
Very easy to add funds and withdraw…
Very easy to add funds and withdraw funds. You always know how much more you can add to your ISA. The only gripes I have are the changes they made so we can’t compare performance using graphs, and I think the charges are too high.
11 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Mr Naz, thank you for your review. We are continually looking at ways to improve our service for our members and we appreciate the feedback. Best wishes, Scottish Friendly.
Great ISA for our Grandson.
Great ISA for our Grandson.
Very easy to set up and amend how much to invest.
14 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Vicki, thank you for your 5 star review. Best wishes, Scottish Friendly.
Excellent
Everything about the experiance was excellent. Easy to follow App. All information you need is easy to access. Adding pots & withdrawels all done quick and easy.
14 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Dan, thank you for your 5 star review. Best wishes, Scottish Friendly.
Very easy to use
12 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Kevin, thank you for your 5 star review. Best wishes, Scottish Friendly.
Great App but difficult to find list of…
Great App but difficult to find list of payments
9 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Louise, thank you for your review. We are continually looking at ways to improve our service for our members and we appreciate the feedback. . If you would like us to look into your case further, please email us at contactus@scottishfriendly.co.uk, including her name, date of birth, policy number and contact details. A member of our team will be able to look into this further for you. Alternatively, you can call us directly and we’ll be happy to help. Best wishes, Scottish Friendly.
Not to plan
I expected money to be taken out of my account on a specific date, and placed into an investment account. It didn’t happen and I had to contact Scottish Friendly. There was no clear explanation for why it didn’t happen.
1 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Rosemarie, thank you for your review. We are continually looking at ways to improve our service for our members and we appreciate the feedback. . If you would like us to look into your case further, please email us at contactus@scottishfriendly.co.uk, including her name, date of birth, policy number and contact details. A member of our team will be able to look into this further for you. Alternatively, you can call us directly and we’ll be happy to help. Best wishes, Scottish Friendly.
Expert
Expert, Simplified ,straightforward, financial advice with a mutual society devoted to it's members
4 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Carwyn, thank you for your 5 star review. Best wishes, Scottish Friendly.
Réponse de Scottish Friendly
Dear Simon, thank you for your 5 star review. Best wishes, Scottish Friendly.
Réponse de Scottish Friendly
Dear Cecelia, thank you for your 5 star review. Best wishes, Scottish Friendly.
It appears they don’t want my money!
I have been trying to resolve a login issue with my child’s junior ISA for month with no success. I have phoned multiple times and have an ongoing email exchange where nothing has changed. Not even an apology about it either. I am trying to increase payments to my son’s account anyone would think they don’t want the custom. I am stopping payments and opening a new ISA for my son elsewhere. Terrible customer service and an awful online system.
2 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Emma, we are sorry to hear you're unhappy with the experience you have received. We have flagged this to our complaints department. A member of our team will be able to look into this further for you. Alternatively, you can call us directly and we’ll be happy to help. Best wishes, Scottish Friendly.
Super easy to contribute!
We set up this account for my son and only my husband has access to view the account in full, but it’s super easy for other family members to make contributions too. You just send them a link, they register their details, create their own pot so that my son will know who his payments for his future have come from and send the payment! The only negative is it doesn’t collect the payment immediately and you have to wait a few days for it to reach the account.
1 avril 2026
Avis spontané
Réponse de Scottish Friendly
Dear Rachel, thank you for your review. We are continually looking at ways to improve our service for our members and we appreciate the feedback. Best wishes, Scottish Friendly.
Scottish Unfriendly - your money is ours.
Scottish Friendly - a Scottish stereotype of not wanting to let go of money. Especially if it's someone else's money.
I wanted to register on their myplans site so I could start a pension drawdown. Their site rejected my details so I had to ring them. Phone was answered quickly and the person on the phone was pleasant. However when I gave them my details they told me they don't allow drawdowns, I could either take the lot and pay tax on it or take nothing.
If I wanted to drawdown I would have to move to another provider. So that's what I am doing.
1 mai 2026
Avis spontané
Réponse de Scottish Friendly
Dear Aaron, we are sorry to hear you're unhappy with the experience. If you would like us to look into your case further, please email us at contactus@scottishfriendly.co.uk, including her name, date of birth, policy number and contact details. A member of our team will be able to look into this further for you. Alternatively, you can call us directly and we’ll be happy to help. Best wishes, Scottish Friendly.
Saved by Catherine
I had a very pleasant chat with Catherine this afternoon who helped me out a lot with something that had been giving me some stress. It was reassuring to hear her lovely voice sorting out my issue.
30 avril 2026
Avis spontané
Réponse de Scottish Friendly
Thank you for your 5 star review.
Réponse de Scottish Friendly
Thank you for your 5 star review.
I am completely disgusted with this…
I am completely disgusted with this organisation. I took out a child trust fund for my grand daughter which completed on 23rd December 2025. She lives in the US and the absolute morons in that office cannot figure out how to send it to her. She even opened a different bank account with Capital One and still they cant figure out how to send it. They even lied to me that they could send a cheque in dollars but couldn't figure that out either. We are now 4 months down the line and she still doesn't have her money. Beyond ridiculous..
27 avril 2026
Avis spontané
Réponse de Scottish Friendly
Dear Maggi, we are sorry to hear you're unhappy with the experience you have received. We have flagged this to our complaints department. A member of our team will be able to look into this further for you. Alternatively, you can call us directly and we’ll be happy to help. Best wishes, Scottish Friendly.
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