I need too put this on here, if you have a pet too insure, you would have too be barking mad ! not take a policy out with this insurer, helpful kind and just so much more too these guys, every single... Voir plus
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Lisez les avis des autres
Had to take our dog to out of hours when he was poorly with an abscess, he was looked at and given antibiotics and made a great recovery. We also had to take him to our own vet's previously and afterw... Voir plus
L'entreprise a répondu
I had to change my card details to renew the policy. Portal difficult to navigate to amend this. Lady over the phone helpful but admitted she could not see the portal, between us we muddled through... Voir plus
L'entreprise a répondu
Kate was so kind and patient explaining the policy over the phone. She even said she would post the paperwork out to me. What a lovely person, a true credit to your company. The price quoted was so mu... Voir plus
À propos de l'entreprise
À propos de Scratch & Patch
Écrit par l'entreprise
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Coordonnées de contact
124 City Road, EC1V 2NX, London, Royaume-Uni
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I found it very easy to set up the…
I found it very easy to set up the policy, I did have to ring in as there was a clitch on line so a very helpful girl helped me with that
28 juillet 2026
Réponse de Scratch & Patch
Hi Jane,
Thank you for taking the time to leave us a review. We’re sorry about the temporary issue you experienced when setting up your policy online, but we’re pleased our team was able to help you get everything sorted.
Technology does not always play ball, so thank you for being so patient with us. Should you notice any other glitches while using our website, please let us know through our contact page at https://scratchandpatch.co.uk/contact/ so we can look into them and help prevent other customers from experiencing the same issue.
Your Scratch & Patch Family 🐾💙🧡
Very fast and seamless claims service…
Very fast and seamless claims service with no complications and an easy process to follow.
24 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi Antony,
Thank you for taking the time to leave us a positive review after using our claims service. We understand that needing to make a claim can be a worrying time, so it’s really reassuring to hear that you found the process fast, seamless and easy to follow.
Providing a straightforward service and being there for our customers when they need us most is exactly what we aim for, so we really appreciate you sharing your experience.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Easy to set up insurance
24 juillet 2026
Réponse de Scratch & Patch
Hi Sean,
Thank you for taking the time to leave us a positive review. We’re really pleased to hear that you found setting up your insurance quick and easy.
Reviews like yours also help other pet owners feel confident when making that all-important decision about who to trust with their pet’s cover, so we really appreciate you sharing your experience.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Was easy when I got the link sent to…
Was easy when I got the link sent to take out a policy. The price was really good, customer service team was amazing
28 juillet 2026
Réponse de Scratch & Patch
Hi Andrew,
Thank you for taking the time to leave us a review. It’s great to hear that setting up your policy was straightforward once you received the link, and that you were happy with both the price and the service provided by our customer service team.
We’ll be sure to pass your comments on to the wider team, who’ll be really pleased to know they helped make your experience such a positive one.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Easy to follow site
Easy to follow site for accessing and reviewing the policy and renewal, competitive rates for an aging dog.
27 juillet 2026
Réponse de Scratch & Patch
Hi Steff,
Thank you for taking the time to leave us a review. It’s great to hear that you found the website easy to navigate when reviewing your policy and renewal, and that the pricing remained competitive for your older dog.
We’re pleased the renewal process was straightforward and that you’ve chosen to continue trusting Scratch & Patch with your pet’s cover.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Excellent customer service and seamless…
Excellent customer service and seamless communication from start to finish
5 stars definitely recommend this company
12 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi Alison,
Thank you for taking the time to leave us a review. It’s fantastic to hear that you received excellent customer service and clear, seamless communication from start to finish.
We’ll be sure to pass your comments on to the wider team, who’ll be really pleased to know they provided you with a five-star experience. Your recommendation also helps other pet owners feel more confident when choosing Scratch & Patch to protect their pets, so we genuinely appreciate you sharing it.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Really helpful easy process great…
Really helpful easy process great customer care highly recommend scratch patch for pet insurance
20 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We’ll be sure to pass your kind words on to the wider team, who’ll be pleased to know they provided you with a five-star service.
Your recommendation also helps others feel more confident when choosing Scratch & Patch to protect their pets, so we really do appreciate it.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Pleased with customer service thanks so…
Pleased with customer service thanks so helpful
24 juillet 2026
Réponse de Scratch & Patch
Hi Sue,
Thank you for taking the time to leave us a review. We’ll be sure to pass your kind words on to the wider team — they’ll be pleased to know their helpful service made your experience with Scratch & Patch a five-star one.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Economically priced
Very understanding company, never a delay with claims and easy to deal with. Economically priced.
22 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi David,
Thank you for taking the time to leave us a review. It’s great to hear that you’ve found us easy to deal with, understanding when handling your claims and consistently prompt with our decisions.
We’re also pleased that you feel the cover represents good value.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
For some reason I could not get on the…Not tech snob by
For some reason I could not get on the website using my phone. Managed with laptop. Lady on the phone extremely nice but couldn’t help.
Haven’t had to claim.
24 juillet 2026
Réponse de Scratch & Patch
Hi Hilary,
Thank you for taking the time to leave us a review. We’re sorry you had trouble accessing the website on your phone, although we’re glad you were able to get everything completed using your laptop.
It’s also good to hear that the member of our team you spoke with was friendly, even though she wasn’t able to resolve the technical issue for you at the time.
If you experience any further problems accessing your account, please contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Efficient and quick response.
I had a query about my claim form and this was answered quickly and efficiently.
I was reassured, and was then able to submit my claim.I received the settlement into my bank really quickly.
I would definitely recommend Scratch and Patch pet insurance.
17 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi Alison,
Thank you for taking the time to leave us a review. It’s great to hear that your query was answered quickly, that you felt reassured and that your claim payment reached you promptly.
We really appreciate your recommendation and are pleased we could make the process straightforward when you needed us.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Good price with interest free monthly…
Good price with interest free monthly payments.
However all I've done is bought a policy. No direct interaction yet, which is what really counts, hence 4*currently. This may go up or down!
24 juillet 2026
Réponse de Scratch & Patch
Hi Gary,
Thank you for taking the time to leave us a review. It’s great to hear you were happy with the price and the option to spread the cost with interest-free monthly payments.
We completely understand that the real test of an insurance provider comes when you actually need to use the cover, and should that time ever come, we’ll do everything we can to make sure your experience with us lives up to expectations and hopefully earns us that final star ⭐
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Réponse de Scratch & Patch
Hi Mike,
Thank you for your fantastic review! We're delighted to hear you found purchasing your pet insurance online quick and easy. Thank you for choosing Scratch & Patch - we're so pleased to have you with us 😊
If you ever need anything, we're here to help: scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Réponse de Scratch & Patch
Hi Henry,
Thank you for your review! We're delighted to hear you received excellent service. We really appreciate your feedback and thank you for choosing Scratch & Patch.
If there is anything else we can help with, please don’t hesitate to contact us: scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy and quick to sort out.
17 juillet 2026
Réponse de Scratch & Patch
Hi Belinda,
Thank you for taking the time to leave us a review. We’re pleased to hear everything was easy to arrange and sorted quickly for you.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Hadn’t been with scratch and patch for…
Hadn’t been with scratch and patch for long, when my dog had an accident. The claim was easy to deal with and went smoothly. I was kept up to date with the progress of the claim regularly. Very happy with the service.
12 juin 2026
Avis spontané
Réponse de Scratch & Patch
Hi Darren,
Thank you for taking the time to leave us a review. It’s great to hear that your experience reflected exactly how we want our customers to be treated, with a smooth claims process, regular updates and support when you needed us most.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very friendly and helpful.
Having to recently make a claim, I can honestly say, I've had plenty of updates, which I find very useful.
9 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi Theresa,
Thank you for taking the time to leave us a review. We’re really pleased to hear that our team kept you well informed throughout your claim and provided regular updates along the way. We know how important it is to feel kept in the loop when your pet needs treatment, and we hope they’re making a speedy recovery.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
friendly, efficient staff,
friendly, knowledgeable staff. helped efficiently and seem to care about owners and their pets instead of just wanting to make money out of them, When I called, phone was answered immediately, issue dealt with and no hidden surcharges.
1 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi Steph,
Thank you for taking the time to leave us such a lovely review. We’re so pleased to hear that our team were friendly, knowledgeable and able to resolve your query efficiently. We genuinely care about our customers and their pets, so it means a great deal to know that this came across during your call.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Good experience
Easy to get quote and a good selection of covers pleased with all so far
19 juillet 2026
Réponse de Scratch & Patch
Hi Jennifer,
Thank you for taking the time to leave a review of your experience with us so far. We’re pleased you found it easy to get a quote and that our range of cover options gave you plenty of choice when arranging that all-important protection for your pet.
It’s great to have you along for the journey with us. Should you ever need any clarification or support, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Réponse de Scratch & Patch
Hi there,
Thank you for taking the time to leave us a positive review. It’s always great to hear that our Customer Service team is providing the highest level of care and support when our customers need it most, helping to make those all-important decisions about the right cover for you and your pet that little bit easier.
It’s great to have you on board with us!
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
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