I need too put this on here, if you have a pet too insure, you would have too be barking mad ! not take a policy out with this insurer, helpful kind and just so much more too these guys, every single... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had to take our dog to out of hours when he was poorly with an abscess, he was looked at and given antibiotics and made a great recovery. We also had to take him to our own vet's previously and afterw... Voir plus
L'entreprise a répondu
I had to change my card details to renew the policy. Portal difficult to navigate to amend this. Lady over the phone helpful but admitted she could not see the portal, between us we muddled through... Voir plus
L'entreprise a répondu
Kate was so kind and patient explaining the policy over the phone. She even said she would post the paperwork out to me. What a lovely person, a true credit to your company. The price quoted was so mu... Voir plus
À propos de l'entreprise
À propos de Scratch & Patch
Écrit par l'entreprise
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Coordonnées de contact
124 City Road, EC1V 2NX, London, Royaume-Uni
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Scratch & Patch
Hi Barbara,
We're really pleased to hear your claim was sorted quickly for you.
Thanks for taking the time to leave us a review — it’s always good to know we’ve made the process nice and straightforward.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
I found scratch and patch very easy to…
I found scratch and patch very easy to deal with, my claim was dealt with quickly and fairly, I would certainly recommend them.
22 juin 2026
Avis spontané
Réponse de Scratch & Patch
Hi Sandra,
Thank you for taking the time to leave us a review. It’s great to hear your claim was handled quickly and fairly, and that you found us easy to deal with throughout.
We really appreciate the recommendation.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Excellent Pet Insurance
I only joined Scratch and Patch in April, my 7 year old dog had never had a claim elsewhere, then by July he was diagnosed with diabetes and was seriously ill, it was a very stressful and overwelming time, but scratch and patch have been brilliant with their online vet to paying out the claims fast and efficiently, which took some stress away.I would def recommend them
18 août 2026
Avis spontané
Réponse de Scratch & Patch
Hi Julie,
Thank you so much for your review. We’re really pleased we could make things a little easier for you during what was clearly a stressful time, and take some of the worry out of the claims side of things.
It really means a lot that you’d recommend us, and we hope your dog is doing much better now.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Fabulous company
Fabulous company. Very competitive and claim was an easy, informative process. Definitely recommend
18 août 2026
Avis spontané
Réponse de Scratch & Patch
Hi Rachelle,
Thanks for taking the time to leave us such a great review. It’s really good to hear you found the claims process straightforward and informative, and we really appreciate the recommendation.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Never had to use it yet thank goodness…
Never had to use it yet thank goodness but never had any problems.
14 août 2026
Réponse de Scratch & Patch
Hi Karen,
Hopefully you never need to use us for a claim, but if you do, we’ll be here to help every step of the way. Thanks for taking the time to leave us a review.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Réponse de Scratch & Patch
Hi Thelma,
Thanks for taking the time to leave us a review. It’s great to hear everything was dealt with quickly and efficiently for you.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Great service and communication
Great service and communication. No
Fuss claim paid within a few weeks. Excellent!!
27 juillet 2026
Avis spontané
Réponse de Scratch & Patch
Hi David,
Thank you for taking the time to share your experience with us. It’s always really encouraging to hear when everything has gone smoothly and we’ve been able to give the kind of service we aim for, especially when it comes to something as important as your pet.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Claims are quickly settled and kept…
Claims are quickly settled and kept well informed through the processes.
10 août 2026
Avis spontané
Réponse de Scratch & Patch
Hi Debta,
Thanks so much for taking the time to leave us a review. We’re really pleased we could make things that little bit easier for you when you needed us.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Scratch and patch are a great insurance…
Scratch and patch are a great insurance for pets. Competitive pricing and clear information. No hidden costs and no surprises.
28 juillet 2026
Réponse de Scratch & Patch
Hi Kim,
Thank you for taking the time to leave us a review. It’s great to know you’ve come away feeling confident in what you’ve chosen — clear cover and knowing where you stand from the outset is exactly what we want for our customers.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Very pleased to have my pet insurance…
Very pleased to have my pet insurance with scratch and patch. Good insurance for your pet,s the premium is fantastic to. I'm now insured for second year so now I can trust my insurance and relax.
17 août 2026
Réponse de Scratch & Patch
Hi David,
Thanks for taking the time to leave us a review. It’s always nice to hear from customers who’ve chosen to stay with us, and even better to know you’re heading into another year feeling happy with the decision.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
very clear very happy
17 août 2026
Réponse de Scratch & Patch
Hi Keith,
Thank you for taking the time to leave us a review. It’s great to know your experience with us has left you feeling confident and happy with the cover you’ve chosen.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Réponse de Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We want arranging cover to feel straightforward from the start, so it’s great to know the journey gave you a positive first impression of Scratch & Patch.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Notified in good time when renewal was…
Notified in good time when renewal was due.
Able to see our kitties clearly and what is covered.
DD came out on specified date and we were informed
11 août 2026
Réponse de Scratch & Patch
Hi Mr and Mrs Turnbull,
Thank you for taking the time to leave us a review. Keeping customers informed and making sure policy information is clear is a big part of the service we want to provide, so it’s really good to know everything around your renewal was handled as expected.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Great Experience
The website was easy to follow, and all the information I needed to know was available throughout.
15 août 2026
Réponse de Scratch & Patch
Hi there,
Thank you for taking the time to leave us a review. We want customers to feel confident and informed when choosing their cover, so it’s great to know the information available helped make that process a positive one.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Setting up the policy for my cats was …
Setting up the policy for my cats was quick & easy. It didn't take long and im pleased with the service.
14 août 2026
Réponse de Scratch & Patch
Hi Lakshvinder,
Thank you for taking the time to leave us a review. We know that choosing the right cover for your pets should feel simple from the outset, so it’s great to know your experience with us got things off to a positive start.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
I took out a plan
I took out a plan. Never received confirmation so went with rspca. Scratch took a payment out the month later. So i just let it go thinking its my fault. So i sent them a notice to quit their service and no more payments go out. 4 weeks ago i get a pay up or else letter. Im not paying a penny im glad i gave them a swerve if this is how they treat people
14 novembre 2025
Réponse de Scratch & Patch
Hi Adrian,
Thank you for taking the time to leave your review. We’re sorry to hear that your experience has left you feeling this way.
We’ve reviewed the policy history and the communications issued. The letters sent form part of our standard process where there may be an issue with an active policy or payment and are intended simply to make customers aware that something may need their attention.
These communications are not intended to be threatening in nature. Their purpose is to ask customers to get in touch so that we can discuss the policy, understand what may have happened and help resolve anything that needs addressing. Where we haven’t heard back, further reminders may also be issued in case an earlier communication has been missed.
In relation to your case specifically, a member of our Customer Care team will contact you directly by email should you wish to discuss the matter further.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Scratch & Patch 🐾💙🧡
There when we needed them
I have been a customer of Scratch and Patch for 5 years and a dog owner for nearly 11 years. We have 2 cats and a dog insured with them. This past year has been horrific. In March our dogs health rapidly declined and she ended up needing to have her eyes removed. 2 weeks later she got gastroenteritis and was hospitalised over night and then nearly 3 weeks ago she got an abscess. We as a family have been incredibly impressed and really appreciated the support, communication and speed at which our claims have been dealt with. I cannot recommend this company enough and thank them.
13 août 2026
Avis spontané
Réponse de Scratch & Patch
Hi Tammy,
Thank you for taking the time to leave such a thoughtful review. After being with us for five years, it really means a lot to know that when you’ve needed us most, the support, communication and speed of the claims process have made a difference.
We really appreciate your recommendation and your continued trust in us to look after your pets.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Réponse de Scratch & Patch
Hi Rita,
Thanks for taking the time to leave a review. It’s great to hear the website was straightforward to use and that the policy information was clear and easy to follow — exactly how we want the journey to feel when choosing cover for your pet.
If you ever need anything along the way, you can get in touch with us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Wouldn’t honour a valid claim
Scratch & Patch wouldn’t honour a claim by trying to claim that my pet had a pre-existing condition based on an observation made during a vet’s checkup - which didn’t relate to the condition I actually claimed for. The financial ombudsman review found they had acted unfairly and ordered them to pay. Very disappointing service at such a difficult time.
12 août 2026
Réponse de Scratch & Patch
Hi Alex,
We’re sorry to read about your experience and appreciate you taking the time to raise your concerns.
The details provided with your review have allowed us to locate the relevant policy and claim information, and we’re currently reviewing the circumstances surrounding the original decision and subsequent outcome in full.
We want to make sure we properly understand everything that happened before commenting further, so once that review has been completed, a member of the team will be in touch directly.
Your Scratch & Patch Family 🐾💙🧡
----- Updated Reply---------
Hi Alex,
We wanted to update our response regarding the issues you raised within your Trustpilot review and clarify the current position regarding your claim.
Upon reviewing our systems, I can confirm that the claim has not yet been overturned or paid and appears to remain in a declined position while the matter is being considered by the Financial Ombudsman Service. At the time of writing your review, we had not yet received a final decision from the Financial Ombudsman Service requiring us to change our original assessment.
We will continue to cooperate fully with their review and consider any findings provided to us once their investigation has concluded.
If you need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
Réponse de Scratch & Patch
Hi Ann,
Thank you for taking the time to leave us a review. Keeping things straightforward and making sure our customers receive good service is exactly what we aim for, so it’s great to know we delivered that for you.
If you ever need anything further, you can contact us here: https://scratchandpatch.co.uk/contact/
Your Scratch & Patch Family 🐾💙🧡
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
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En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.