Scribe Avis 24

Scribe is an incredible platform. I systemises and created all dental reception manuals and how to guides in a fraction of the time! Well worth it!! I find it easy to use.

I Subscribed for a monthly account online- but was charged an annual fee- this was only clear after the purchase went through. It also had the cost as $780 but that is US dollars- so the cost to me, in Australia was over $1,100. I had understood I would be paying the $68 a month- But I have emailed support- called numerous support lines- and unable to get through. I urgently require the money returned. No one is returning calls or emails/support. It is incredibly stressful and I am honestly concerned how I will pay groceries with this unexpected cost.

I am a VP at IQVIA and noticed that, on many occasions, Scribe made unapproved marketing claims on LinkedIn stating that "Teams across IQVIA use Scribe to save hours every week". We're trying to figure out how to stop these unapproved marketing claims.

Scribe completely changed the way I create and share processes. It’s intuitive, reliable, and has saved our team countless hours. We used it to onboard new hires and standardise workflows across departments what used to take hours of meetings now takes minutes with ONE email.

Highly recommend it to any manager that wants to structure their teams learnings with the constant updates from management.

I am obsessed with Scribe!! It’s been a game changer for me to create quick reference guides

New user - needed something to put together a user guide for a program also new to me. I expected more from Scribe. For Logo applying, only gives option to select from the company's website and the logo was blurry. An option to upload a logo should be there. It doesn't have the ability to create an index based on the step titles. No option to merge Scribes together, only to select one step at a time to collectively move them from one Scribe to another Scribe. Should have at least a select all steps of one Scribe, deselect the trash, and option to move to another Scribe and to identify where in the other Scribe to insert the steps. Rearranging steps moved from one to another is too tedious doing one step at a time. If was an option to select multiple steps and define where to place it, would be better. I may continue using it just to get the screenshots, but I'll go back to using Word and Powerpoint to do my guides.

So I despise creating SOPs (even as a systems person). They are just tedious and everyone makes them differently. Scribe allows people to just hit record, do their flow, and share it to the team. No coordination. No needing to follow brand guidelines for consistency. Just the system and move on! My kind of software.

It's not possible to cancel recurring billing- In the account settings, there is a fake link titled "Delete Account." When you click it, it says "Please reach out to support to delete your account" and provides a support email. I emailed them without on 5/28 after trialing out Scribe's platform- it's interesting, but not exactly how they make it appear on their landing page. They never emailed me back, and so I have no way to stop them from billing me other than reporting fraud. The kicker: this sort of cancellation by email requirement is literally illegal if you are a CA customer.

I've been using scribe for 2 years now and I love how easy they make it to create professional looking documents. I use scribe to document new-employee facing onboarding documents that have decreased our onboarding time by about 30%. I also use scribe guides internally to train on departmental processes. We now have a small bank of guides that act as modules. This is super helpful for current employees to review and for new employees to reference in their day to day

We’re a medium-sized nonprofit organization with a distributed team supporting staff and programs across the U.S. and Latin America. In 2024, we started using Scribe to enhance the way our Technology Services team provides support to end users—and it has been a game-changer.

What began as an experiment quickly turned into a core part of our support model. Scribe makes it incredibly easy to create clear, step-by-step guides that are automatically generated as we work. This has allowed us to build a robust internal knowledge base, reduce the time spent on repetitive training, and empower our staff to solve simple issues independently.

One of the biggest impacts we've seen is improved consistency and clarity in our documentation. Before Scribe, user instructions were often scattered across PDFs, emails, and chat threads. Now, everything is centralized, easy to update, and visually intuitive.

Adoption has grown quickly—not just within our Technology Services team, but across departments. We’ve seen enthusiastic use by program staff, HR, and finance, all of whom are now creating Scribes to document and share their processes. This cross-functional use has helped foster a culture of documentation and knowledge-sharing that we’ve been working toward for years.

If you're part of a lean team looking for a simple, powerful way to scale support and improve operations, Scribe is absolutely worth exploring. It's made a tangible difference in how we work.

Their customer service is abhorrent. I've been trying to upgrade to the Enterprise tier for months now. The agents are very adverse to phone calls and would rather type out long emails stated what I've already read on the website instead of actually provid8ing any real support. there is no number to call. Our rep outright told me she will not speak on the phone just to send emails. And a sales rep said he would call, but it;s been hours.

After seeing a few ads for Scribe, I decided to sign up for a free account. It is incredibly useful for creating "how to" guides for internal workflows. It has saved both money, energy and time!

Love Scribe! Very easy to use and is overall very helpful in every aspect.

The bad reviews don't even mention the actual tool itself, just their anecdotal fringe experiences which is a weird way to rate a software.

Anyway, Scribe is fantastic. I work for state government and it has had a massive downstream effect on training and efficiency. It's easy to think Scribe is just good for saving time creating instructions but fail to look past that initial benefit and realize how much quicker and more accurate your staff will be with standardized instructional material.

I describe Scribe like the first time you got a cordless vacuum and you didn't have to keep moving your plug every time you went to a new room so the whole thing takes half the time. Then, you realize you can start doing the dishes earlier! Scribe is a very shallow tool but with very wide implications that may not be readily apparent until you start using it.

We use scribe to onboard new employees and it makes the process so simple!

Before Scribe, our team was creating documentation using multiple platforms. We'd use one for capturing images, another for adding text, and then another to share the documentation. With Scribe, we have a one-stop shop where we can click through a process and capture the text all at once. Overall, Scribe has made documentation easier and much more engaging!

Additionally, I have appreciate how receptive Scribe is to feedback. I used them when they were first launching, and I am amazed by the amount of features and refinement that has surfaced within this product. I am grateful that our team's voice is valued for a tool that we are paying to use - you will not find that everywhere!

As a small business owner, scribe has been invaluable for my team getting new hires up to speed quickly and more importantly thoroughly! Love scribe!

I think Scribe is quite literally the best timesaver going. I've used it so much recently that I have too much time on my hands. My life before was a constant, "Kobé, help me with this tech issue..." and then I would have to come and save the day until the next person right beside them had the same issue.

Now with Scribe, I solve one issue and never have to solve it again. Instead, I just get it to record in the background as I solve the issue, and then bam. A full fledged guide made ready, just like that.

Just made my first Scribe! It was a seamless experience and as a Realtor with a large team it helps streamline all of our documentation and simplifies our onboarding of new agents! Can't wait to continue using and creating more scribes. Possibilities are endless!

We've been engaging with Scribe (scribehow.com) since 9th Dec with a view to explore the features available via their Enterprise offering.

Unfortunately, every response seems to take an age.

Scheduling a demo for the team took longer than I'd expect and no acceptance to the meeting invite was received from the Scribe BD team leading to confusion over whether they would turn up or not.

Organising a trial took the best part of a week and pricing discussions still ongoing 3 months later.

Their complaints process is, at best, vague and dismissive. No ownership or resolution.

This is before even becoming a customer.

Shame - looked a useful tool but let down by woeful communication.