Sealy UK Avis 

1 668
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This may sound completely mad but from a person that has had two operations and suffered from a bad back for 23 years, I now enjoy going to bed! I used to dread the pain whilst sleeping, that is unt... Voir plus

Noté 5 sur 5 étoiles

We decided on our Sealey bed after a lot of research followed by excellent advice from Andrew at our local branch of Stokers. We are very pleased with the quality and finish plus the comfort of new be... Voir plus

Noté 4 sur 5 étoiles

My old mattress had been very comfy but past its best. What a difference with my new Sealy mattress. Comfy but supportive. My back is appreciating it. My only problem is my storage base makes it quite... Voir plus

Noté 5 sur 5 étoiles

We purchased our new Geltex 1400 Hybrid Mattress from Costco last month. A minor negative is the smell when new, it's nothing unpleasant just a strong chemical aroma. Other than this minor point the... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(1 668)

401 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Delivery on point

Delivery on point. Bed as comfortable as expected.

15 juillet 2026
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Réponse de Sealy UK

Thank you so much for your review!

We truly appreciate you taking the time to share your feedback.

Best Wishes
Sealy UK

Noté 5 sur 5 étoiles

From superking to double

Deciding to downsize my bed I saw & tried out a double. The service I received was A+. the shop couldn’t do enough. Answered all my questions, I arranged delivery & everything went so smoothly. The first couple of nights felt strange but then my sealy mattress moulded to me & Im so so comfortable.
Would I recommend, too right I would.

20 juillet 2026
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Réponse de Sealy UK

Thank you for your amazing review.

It's great to hear that you are finding your new mattress so comfortable.

We design our mattresses with your comfort in mind, utilizing high-quality materials and innovative technology to ensure the best sleep experience possible.

We truly hope you enjoy many years of restful sleep, waking up each morning feeling refreshed.

Best Wishes
Sealy UK

Noté 5 sur 5 étoiles

Long lasting quality mattresses.

I like a firm mattress so I always buy Sealy. This is our third and each one has lasted for 10 years. A trusted UK brand.

20 juillet 2026
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Réponse de Sealy UK

Thankyou for your review and THANK YOU for your loyalty
to our brand :)

Noté 3 sur 5 étoiles

Expensive error

Bought bed for a slightly softer sleep due to back oroblems. Now everytime I move in bed wife ends up being thrown all over the place., and no we are not big heavy lumps. So waste of thousand pounds

18 juillet 2026
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Réponse de Sealy UK

Thank you for your review,

We're very sorry to hear you're not entirely satisfied with your purchase.

If you believe it may be faulty, please do reach out to the retailer and they will investigate further.

Best Wishes
Sealy UK

Noté 1 sur 5 étoiles

Sealy Ortho Plus Gold - Disappointed

I went with the Sealy Ortho Plus Gold, a firm mattress recommended for people with lower back pain. Absolutely horrendous, it was so firm that each and every recess that housed the buttons feels the opposite, they actually feel like they’re protruding. The mattress is so uncomfortable I’ve owned it for less than 2 months and I’m already looking for a medium/firm replacement. Exceptional build quality and delivery was fast once back in stock. I wouldn’t recommend this product.

15 juillet 2026
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Réponse de Sealy UK

Hi Sean

We're sorry to hear the Ortho Plus Gold mattress did not meet your comfort needs and apologise for any disappointment.

Some people find that using a mattress topper on a mattress they are finding too firm, helps to provide additional luxury and comfort.

Best Wishes
Sealy UK

Noté 5 sur 5 étoiles

A very nice experience at the Banbury…

A very nice experience at the Banbury store. Staff were helpful without being pushy and took time to explain details.
Delivery was good with items delivered on time, to and removed from the bedroom, again staff helpful and polite.

13 juillet 2026
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Réponse de Sealy UK

Thank you for your 5* review

Noté 2 sur 5 étoiles

Better quality on bed base and mattress…

Better quality on bed base and mattress to match quality of your other sealy beds
I bought this 12 June this year.

12 juin 2026
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Réponse de Sealy UK

Hi Linda,

Thank you for your review.

We believe you purchased a 135cm Blake mattress, but cannot locate your base order?
Is it definitely a Sealy base you purchased?

We would recommend contacting the retailer to discuss your quality concerns - if we can be of any assistance, please reach out to us at customercare@sealy.co.uk

Best wishes
Sealy UK

Noté 1 sur 5 étoiles

UNACCEPTABLE PRODUCT ISSUES

Exactly 6 weeks today I took delivery from Fairway Furniture, Plymouth a Tredwell Divan Set and Headboard . The delivery driver advised me to not cover the mattress for a few hours, to let the “chemical” smell disappear. The room was well ventilated and I did not make the bed until late that evening. After a terrible night, the next morning I had to strip the bed and rewash all the linen as it smelt so badly from the mattress.

I also had to air the duvet itself and pillows outside in the sunshine and have continued this practise regularly. Fortunately the weather so far has enabled me to do so.

Every morning for the last six weeks I have stripped the mattress and, although it has been in a well ventilated room, with a cross draft from the room opposite virtually 24/7, a pungent, totally unacceptable smell still persists. All the linen has to be washed every 3/4 days. When not washed, all the bedding has been hung outside in the sunshine to reduce the smell. The odour is not as strong as the first three weeks but is still overbearing and makes sleeping difficult and is unacceptable.

I have purchased many mattresses of different makes over the years and never had such a problem with any of them.

Having done everything possible and waited several weeks to see if the problem improved, I emailed Fairways at the weekend and informed them of the situation. After telephoning them on Monday, their representative visited yesterday and completed a report. He indicated somebody from Fairways would call me today with a solution. At the time of writing I have not been contacted by them.

I have found the continual stripping/remaking of the bed, the extra laundry, together with the lack of sleep and headaches, exhausting. I am hoping this long running problem can be solved and quickly.

In view of this experience I obviously cannot recommend a Sealy mattress and would in fact will warn anyone away from purchasing one. The health risk is too high.

I acknowledge receipt of your response of this morning, such as it is, to my issues concerning the strong odour coming from the mattress which has persisted for six weeks. I have raised the matter with Fairway but, so far they have not agreed to replace the mattress which constitutes a significant breach of the Consumer Rights Act 2015 as the mattress is not of satisfactory quality or fit for purpose.

Your rather bland half hearted apology does not help the situation one iota! Perhaps you could contact Fairway and assist them in supplying an odour free replacement mattress. Some sort of action would be appreciated instead of the indifferent response you have made. Your web site claims the off gasses do not cause any health hazards. I can assure you my husband I are experiencing various unpleasant symptoms, which began after delivery of your product. My husband’s GP has requested he has a blood test today. You also state the odour disappears quickly, it hasn’t in this case.

Surely you need to take some responsibility and negotiate with Fairway to supply a fit for purpose mattress. I will be taking this matter further within your organisation.

9 juillet 2026
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Réponse de Sealy UK

Hi Jean

Thank you for your review.

We're very sorry to learn of this and apologise for any inconvenience.

A slight odour is not uncommon however the odour you are experiencing, certainly sounds excessive.

We're sure Fairway will take the necessary action to resolve this matter, however should you require any further assistance, please don't hesitate to contact us at customercare@sealy.co.uk

Best Wishes
Sealy UK

Noté 5 sur 5 étoiles

Sealy Orwell

Very comfortable, gives the support you need but not too firm. Expensive but hopefully it wii be worth it.

7 juillet 2026
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Réponse de Sealy UK

Thank you for your 5* review

Noté 5 sur 5 étoiles

Excellent quality

I’m extremely pleased with my Sealy mattress. It has made a noticeable difference to my sleep quality, and I’m finally waking up feeling refreshed without the back pain I used to experience. The mattress is sturdy, supportive and has the perfect firmness for me—not too hard and not too soft.

9 août 2026
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Réponse de Sealy UK

Thank you for your 5* review - we're delighted to hear this

Noté 5 sur 5 étoiles

Lovely mattress

Lovely mattress, picked up at Bensons and advised about the different types and firmness. Chose the best one we could for both our comfort levels. Ended up with using a softer topper to take the edge of it a little but the medium would not have done me any good.

5 juillet 2026
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Réponse de Sealy UK

Thank you for leaving a 5* review

Noté 5 sur 5 étoiles

Excellent mattress

Prompt delivery. Very comfortable and clear instructions on how to maintain mattress.

1 juillet 2026
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Réponse de Sealy UK

Thank you for your lovely review

Noté 4 sur 5 étoiles

Backache disappeared!@..

Ive found the mattress difficult to enjoy initially as it gives a completely different level of support to my previous one. Now that I'm used to it, I love it! My backache has disappeared!

30 juin 2026
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Réponse de Sealy UK

Thank you for your review.
It can take a little while for the body to adjust to a new mattress - we're delighted to hear you now love your mattress :)

Noté 5 sur 5 étoiles

Bed very comfortable

Bed very comfortable. Just the right firmness. Have protective cover on it. Mattress is very easy to turn which I usually find quite difficult. Very happy with purchase.

29 juin 2026
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Réponse de Sealy UK

Thank you for your review

Noté 3 sur 5 étoiles

Firm but any movement “travels”Like a…

Firm but any movement “travels”Like a ripple on water

29 juin 2026
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Réponse de Sealy UK

Thank you for your review.
If you are concerned over the level of movement and believe there may be a fault with the mattress, please get in touch with the retailer who will investigate further.

Best wishes
Sealy UK

Noté 5 sur 5 étoiles

I have previously owned a Sealy…

I have previously owned a Sealy mattress and because it was so comfortable and long-lasting I naturally bought Sealy again for another bed.

26 juin 2026
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Réponse de Sealy UK

Thank you for taking the time to leave a review

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