Secure Glaze UK Home Improvements  Avis 

117
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

These were the 3rd company we had out for a quote but they didn’t pressure us into anything. After we agreed the communication between us seemed to stop and after many attempts to get a date for fitti... Voir plus

Noté 5 sur 5 étoiles

Good communication from start to finish. Had initial quote in July and returned to them in December and agreed a good price for 3 windows, porch windows and composite front door. The time between payi... Voir plus

Noté 5 sur 5 étoiles

Great start with company, the representative came out at appointed time and day, reviewed windows required, priced up and left it with us, no fuss or sales crap. Commencing work as arranged, one... Voir plus

Noté 5 sur 5 étoiles

We had 3 flat windows converted to 3 bow windows. From start to finish an amazing job . A sales rep who never hassled and explained everything including its workings . An agreed price within... Voir plus

À propos de l'entreprise

  1. Service d'installation des fenêtres

Informations provenant de diverses sources externes

We Manufacture the next generation of windows and Doors. Quality first and foremost is the factory's philosophy. From the initial survey with your unique specifications, through to the manufacturing process, to installation and beyond. With Energy Saving Trust, Secured by Design, British Standards Kitemarked and approved products, our standards are certainly at the top end of the market. Its one thing to make A-grade products, but quite another to fit them to the highest standard, which is why our installations are Fensa inspected with a 100% pass rate. Our fully comprehensive guarantee is a mark of confidence we have in our products.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

117 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,5

Tous les avis

(117)

10 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

set of french doors and a front composite door

we had a set of French doors and a front composite door fitted by this amazing company, we had a good customer service and brilliant fitters to do a great job, well pleased with it. left everything tidy and clean, will definitely recommend

12 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

Had a conservatory upgrade

Had a conservatory upgrade, placed order back in Nov 2021. Took Secure Glaze three days to refurbish and complete. Our new conservatory feels much warmer and much better insulated. Thank you Secure Glaze for a 5 star service!

12 janvier 2022
Avis spontané
Noté 5 sur 5 étoiles

From start to finish an absolute great…

From start to finish an absolute great experience. Definitely worth my money.
Spoke to Ricky a few times in regards to sorting a date out around the busy Christmas period . He made sure my high expectations were all fully met.
Not to mention the fitters where absolute sweethearts .
I have mentioned one in particular who went even out of his way for me .
The windows are a game changer for me I'm now able to save money on my Gas bill and can't hear a peep from the out side !
A hugeeee thank you to the whole team .
HIGHLY RECOMMEND!!

4 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

I wish I could give less than 1 star

I wish I could give less than 1 star. Salesman is a con, company is a scam. They said they would install my windows within 2 months, it’s been 3 months and still nothing. Called them up, turns out the offer of buy now pay 12 months later was revoked without telling us. Complained, and they just laughed and called me “interesting character”. Avoid like the plague. Probably going to keep my deposit would not be surprised. Rang them again, kept hanging up on me. 3 months later, need to find NEW window guys and start the process all over again. Have an 8 month old who is freezing day and night, but as long as they got our money they don’t care. Please do yourself a favour and avoid entirely!!!

14 décembre 2021
Avis spontané
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Réponse de Secure Glaze UK Home Improvements


Customer did not wish to apply for finance through a lender due to credit rating and was demanding the company to allow a monthly payment through Secure Glaze UK. Customer has not paid any deposit at all. shall be raising this review with trust pilot.

Noté 5 sur 5 étoiles

Front porch door

We had a composite door done and we are really please with the work.Fitter arrived on time and done a brilliant job. Even fixed my back door handle. Very tidy and professional. Great Job

6 décembre 2021
Avis spontané
Noté 5 sur 5 étoiles

The the Representative Shaz was very…

The the Representative Shaz was very informative and not at at all pressuring. The fitting went according to plan the fitter was courteous tidy and efficient. There was a slight delay in fitting date mainly due to current virus. But really satisfied with the results thier pricing is fair as we compared with other companies.

4 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

If you want quality and professionalism, avoid at all cost

Sadly I cannot give less than 1 star, avoid at all costs, took them 6 months to fit 5 windows, they lack work ethic, customer satisfaction is something that they do not work with, fitted scratched windows (kiss your hope of a replacement good bye), foam dropped on laminated flooring resulted in stained floors (your property is their warehouse), window frames are bending like plastic sheets, handles are made from the cheapest plastic. The whole experience was a nightmare!

1 décembre 2021
Avis spontané
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Réponse de Secure Glaze UK Home Improvements

No such complaint received on our system. No windows in the industry would bend like plastic sheets. Maybe an agenda behind the review. shall take up with Trust Pilot.

Noté 5 sur 5 étoiles

Composite door

We had a composite front door and a back door fitted a month ago. Very pleased with the quality of the doors and the fitter did a wonderful job and his attention to detail was excellent and he worked really hard. Shaz the sales rep was very helpful and knowledgeable and helped us make the right choice and decision without any pressure, Shaz was a nice and friendly guy. We would definitely use again!! Thank you Secure Glaze.

30 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Had 2 lots of installations.

Had 2 lots of installations.

We had 9 windows 1 back door and a front composite door. The windows and back door took 2 days to fit. The composite door was fitted a week later. We knew this as we was informed that there is a delay in the composite doors. The fitting process for the windows was very smooth. The operatives arrived promptly, were very pleasant and helped move the furniture.
The house immediately felt warmer. We are very happy with the outcome and fully recommend Secure glaze UK.

28 octobre 2021
Avis spontané
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Réponse de Secure Glaze UK Home Improvements

Many thanks for coming back to us for the remaining windows and for the wonderful review.

Noté 2 sur 5 étoiles

Two months and still waiting

I had my glazing and front. Door by secure glaze after signing contract I waited about amount for a insulation date so we could plan out life's around it I made constant phone calls leaving messages but it took another two months before I got a reply on the insulation date two fitters arrived at eleven in the morning it took them three days to fit the Windows on the third day they informed me that they did not have the front door I spent the next six weeks waiting for a. New front door continually phoning company in the end I did my own. Fortune they had the cheek to ask for full payment through out this process they would not keep in touch with me I would not recommend this company to my worst enemy

25 octobre 2021
Avis spontané
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Réponse de Secure Glaze UK Home Improvements

Due to the pandemic and the shortage of materials in industry it did take a little longer for the door to be manufactured. All the windows where installed on time. We called the customer to inform them regarding the fitting date of the door, but we was told that the door had already been installed by a local company. Customer Should not have placed an order with two company's for the same item.

Noté 5 sur 5 étoiles

Had Full House of windows and doors…

Had Full House of windows and doors plus fascia soffit and guttering.
The windows and door took 2 days to install as we had a new window cut out and lintel installed.
It did take a little longer than we were adviced but we are very satisfied with the end result.

5 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Had a conservatory refurbishment

Had a conservatory refurbishment. Secure glaze removed the old conservatory which we had for over 20 years. It was taken down in a day. The new conservatory did take 2 day to install but they left it all air tight. Our conservatory is exactly what we wanted and can definitely feel a big difference. Would definitely recommend.

29 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

6 windows and 1 door

Had a salesman back in July. Wasn't pushy like the other companies I had. I placed an order and had a surveyor around a week later. Had the 6 windows and a composite door all installed end of August. All done in a day and left clean and tidy.

Would definitely recommend to friends and family.

14 septembre 2021
Avis spontané
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Réponse de Secure Glaze UK Home Improvements

Hi
Thankyou for taking the time to provide a lovely review.

Noté 5 sur 5 étoiles

Had a composite door installed…

had a composite door installed recently. It did take a lot longer to install than I was originally told. However, it looks amazing and I am very impressed with the locking system, as this was one of the reasons we had wanted to uprade our door. Thank you Secureglaze.

2 septembre 2021
Avis spontané
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Réponse de Secure Glaze UK Home Improvements

Hi Ahmed,
We do apologise for the slight delay. Great to know that your happy with your new door and its security. Many thanks for your review.

Regards

Noté 5 sur 5 étoiles

Highly recommended

This is not the first time I had my window done by secure glaze.Just like last occasion job done absolutely flawless.All their fitters are highly professional and friendly.I am very happy and would recommend them to anyone in the family or friends.

16 juillet 2021
Avis spontané
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Réponse de Secure Glaze UK Home Improvements

Dear Shafique
We are glad that you gave us a chance to install the remaining windows, and that your happy with the installation. Many thanks for your wonderful review.

Regards

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