SECURICO CCTV Avis 1 758

Needed to get a faulty alarm decommissioned over the bank holiday weekend. Securico responded straightaway with excellent reassurance and sent an engineer who came bang on time. Shane the engineer was outstanding, calm, polite, knowledgeable and fixed the problem completely. Very impressed indeed

I was very impressed by the young gentleman who visited me last week. My cctv had gone off completely.
He was very professional and soon realised what the problem was and rectified it. He was a perfect gentleman too. In fact I was very impressed with Securico in general. I spoke to Rina who put me on the right road. I am also very impressed with the way my problem was solved. Securic is an excellent company.

I would of thought if mabe if the customers camera has gone down,they would take replacements when they turn up,no,thats 2 easy

Anna called twice as promised and helped me with everything. She was professional and receptive to my concerns, making the process easier to navigate.

Very impressed with the work. Cameras fitted neatly and the app was set up on all our phones before they left.

Very good Can tell these guys know what they’re doing. Installation was tidy and the whole process was stress free.

Aftercare is awful, they give a date to attend and simply dont turn up or they will call on the day day to say they cant make it. 5 months from the beginning of the issue its not resolved and you cant get a number to call. A very poor company that frankly dont care

Absolutely brilliant service from start to finish! This company really knows how to take care of their customers. The team was incredibly professional, and they made sure I understood everything clearly. It's so refreshing to encounter a business that goes the extra mile. I'd definitely recommend them!

Really easy company to deal with from the first phone call to the final setup. Communication was excellent and the whole process was straightforward.

Came recommended by a friend and I can see why. Great service, friendly team, and everything works exactly as it should. Happy to recommend them myself now.

Great company! Customer service was on point, happy to help and answer any questions. Will look after you for any cctv needs or requirements. be sure to get in touch with them for any enquiries.

I appreciated how honest and straightforward the team was. They didn’t try to upsell anything unnecessary and recommended exactly what we needed for our property. Really trustworthy company.I’d recommend it to everyone.

Amazing service from start to finish. This has given me complete peace of mind. 24-hour support is available whenever needed, which is very reassuring. The engineer was highly professional and took the time to explain everything clearly and thoroughly. They really went above and beyond to demonstrate the level of support provided by Securico Fire & Security. I would highly recommend them 👌

Cowboy company that pull a price out of their pocket at random. They rip people off, are not compliant with anything they do and are just out to make a quick bit of money. Aftercare is non existent with no response to any issues, even when under warranty. I would genuinely avoid this company at all costs!

The company is called securico cctv..the agent who helped with my query was called Ann.I had security cameras put up outside my property about 6 years ago and they have been superb at a very affordable price.Ann who I had the pleasure of speaking with today was very professional very helpful and very patient..all round a 1st class outfit.

Speaking with the tech team was pleasantly spoken and very clear instructions on resolving the network issues.

I am writing to provide feedback on my recent interaction with technical support.
The agent, Ann demonstrated a high level of professionalism and technical competence throughout the engagement. She was able to quickly understand the issue and provided a clear, structured approach to resolving it. Her explanations were concise and easy to follow, which made the troubleshooting process efficient and effective.
In addition, the Ann maintained a courteous and patient manner, ensuring that I felt supported at every stage of the interaction. She took ownership of the issue and remained engaged until it was fully resolved.
Overall, this was an excellent customer service experience. Ann's combination of technical expertise, communication skills, and professionalism reflects very positively on your support team.

Is this company still in operation? I have tried contacting both the London and West Midlands offices by phone, but the calls were redirected to voicemail, and I was unable to leave a message as the voicemail was full. I also attempted to submit an enquiry via their website, but the submission was unsuccessful.

Could anyone advise what might be happening?

Poor Service - Bought warranty last month, first time Ive needed support, Im 12 days in, no access to cameras, 16 emails deep, with no response now for 6 days, do they only have 1 in the service team? Provide me with a escalation email address ASAP.