Segbo  Avis 

Avoid this company at all costs!! After multiple problems they have stopped answering my emails and still have one of my [faulty] hoverboards. I am now in touch with citizens advice and will take this to the small claims court if need be.

I only gave 1 star because it's not possible to give none. This company is a disgrace and despite repeated attempts to receive a refund, that they've promised, nothing has materialised. I've been chasing for 9 months!!!!

DO NOT BUY FROM THIS COMPANY, otherwise you risk losing money.

Missing part of Order - no replacement received 2 weeks later

It was supposed to be an Easter present - item arrived and part is missing. I complained and was promised a new part to be sent out. Now 2 weeks later and no sign of the part. I was told to wait another 24 hours - blame is being placed with Royal Mail but really, my purchase is with them and I don't care who they use for delivery.
I have asked for a partial refund but also being ignored on that respect.

Overall 4 stars, it arrived promptly. Well wrapped.
My son and daughter were over the moon with it. I attached the kart and away they went. Pleased with the battery life. Feels good quality materials and well put together.

Speedy delivery. Delighted 10 year old on Christmas Day. Fairly easy to construct go kart attachment and get out and about. Great fun.

I would love to write a review of this product however I never received it. I ordered it on the 18th of December and paid £15 for the 3 day delivery. When it wasn’t received I contacted Segbo customer support and also UPS (shipping company), upon multiple emails and phone calls, where I was assured it would be delivered before Christmas (it was a Christmas present for my child) it was not delivered. On top of that I was informed by UPS that I would have to pay and additional €72 shipping and customs charges, which was excessive for something that cost €200. This has been a very bad experience and needs to be sorted out. I would not recommend to anyone, so buyers beware

Honestly was just reading some of the bad reviews and I can understand why?? I ordered this product and it can super fast, it stated that the hoover kart wouldn't arrive till the week commencing the 18th and it arrived exactly like they said it would. It's not made of plastic that made it even better than the ones you see. I contacted customer service and they were so helpful. I would definitely recommend this company if any of my friends are interested for there children as I'm sure they will once they see her on it. Really eye appealing. Couldn't be happier with the purchase. GREAT JOB SEGBO!!

Absolutely awful customer service. Do not buy from here. I am still trying to get a working go kart 8 weeks after my first query and now they are not refunding me!

Customer service was so helpful when I wanted to replace some wear and tear items on our well used segbo.
Parts arrived promptly and communication was great through the whole process

AVOID THIS COMPANY!!!!!
Wish I could give minus 5 stars.
Absolutely appalling customer service. I sent them my hoverboard for repair. They took a whole month to get back to me, despite dozens of calls to find out where it was. Finally they told me it needed £200 spent on parts and would take another 4 weeks to fix. They offered me a reconditioned hoverboard. This has scam written all over it.

I bought this for my daughter birthday as her old GYROOR had Brocken. I spoke to the salesman on phone he explained that their G2 PRO board was as good if not better.
When I received the product, it was obvious to me that it wasn’t as good as the previous one we had, and that the salesman misled me a miss sold the product to me.
I tried to return the product, but they wouldn’t accept it. I’ve never ever heard of such poor customer service as I’ve had with this company.
There’s no way of recommend buying anything off. This company has their after sale service is absolutely diabolical.

Absolute awful customer service
Faulty item received and dragging heals in order to replace or even fix despite never using the item before (not charging or switching on)
Avoid at all costs.

I ordered a segbo electric scooter last November for Christmas for my son. When my son opened it Christmas day it didn't work it took them 6 months to come and collect the scooter and I asked for my 350 back as I didn't want another one from them. I got an email 2 weeks ago from the manager say I can't have the 350 back as I didn't do the 2 week turn around that I didn't want the scooter and the scooter was all scratched when they received it back. Its not that I didn't want the scooter it didn't work in the first place and how could it be all scratched when it was stuck in the box for 5/6 months. I wouldn't recommend this company to anyone. And I still to this day haven't received the scooter and I'm sick of phoning them over it. I wouldn't even give this company the 1 star i rated but had to to write this review

Shocking. Segboard didn’t charge as soon as we had it, four months after purchase I am still trying to send it back. You have to pay£17.50 to return their faulty item. Customer Service have taken weeks trying to arrange a return. Still hasnt happened. Do not buy.

Ordered a hooverboard it had to be sent back because there was fault in it so took few weeks to be repaired but can back and still wasn’t working I sent email to let them no the replyed and wanted video which was sent never heard back from them so emailed them again to be asked send another video and when I went to reply the emails arnt sending so I dunno how to go about this as am losing out on money

AVOID!!! Ordered a Hoverboard bundle containing a hover board and a free cart on the 25th April 2023 1 week later the free cart arrived I rang the company to say the hoverboard hadn’t the man on the phone wasn’t unhelpful and rude and told me he would keep me updated and never did 6 weeks later hoverboard still hasn’t arrived and the company won’t put me through to their manager and NO REFUND I had to take it up with my bank to get it back

To start my order of last October/Nov for a Christmas gift had to be changed due to not being able to fulfil my order! I contacted segbo in January re-issues with my hoverboard. These have not been fixed as yet...they want me to pay to return my hoverboard for them to assess. I don't think I should need to pay this as my hoverboard is still well in warranty and really hasn't been able to use at all. This has and is an expensive experience. There is clearly a fault with my hoverboard. Very disappointed in customer service re:returning my hoverboard.

electric scooter stopped working after 6 weeks. Segbo customer service is a rude joke that thinks it can treat ppl like morons. I too wish i,d seen these reviews before buying from them.
there internet ad says there are selling segway products and are associated with segway. They are not. they are just stealing the name and dropshipping cheap chinese crap products.

This company is total incompetent and their hoverboards break after very little use! Iv spent nearly 3 months calling them Monday to Friday trying to get my hoverboards fixed! They fixed one and sent it back with all the screws missing! I’m now trying to send both back one to fit the screws and the other because it stopped working! It took over a month to fix the first one so they might be out of warranty by the time I get them back this time!!!!!

Ordered Segbo hoverboard just before last Christmas. Arrived ok but smoke starting coming out of the batteries inside after 20 mins of use. Product is dangerous. Had to take apart and disconnect batteries. Sent back to Segbo day after boxing day. STILL NO REFUND OR REPLACEMENT. Customer services say every week that management will pay the refund in a couple of days. Never happens