Segbo  Avis 

Currently have a ccj in against this company for faulty product returned in Jan. Stopped working 2 days after Christmas, getting nowhere with customer service. No replacement no refund. I'm out of pocket and currently have nothing to show for it

Hi I got two of these hoverboards for my children and both have broken in the first 3 months of using them! The first one broke in the first month and I still haven’t received it back even with all the phone calls and emails. The warranty isn’t much good when they don’t even work for most of the first year!!!!

I read the negative reviews and did hesitate to purchase from here however I really wanted to get a cool red Segboard 8 inches and kart for my nephew's birthday and put more faith in the positive customer reviews that you will get what you order but maybe not promptly as you would like. But unfortunately, once I ordered I received no email updates on delivery which did get me worried. Then my order did not arrive for Next Day Delivery as stated on their website. Only after emailing customer service (who did respond and informed me that the delivery is in process) I started receiving emails on the delivery. The Segboard arrived a week later. Happy Nephew although a week late. To add, the Segboard does not look like the initial photo on the website. I expected a glossy red Segboard but if you scroll through the photos you will see that they do show a segboard that is a matt dull red which is what was delivered to me. So i am very disappointed by the inaccurate photo they have up. Also I have not received the GoKart as of yet and no emails on delivery. So I have emailed today to find out what's happening with that! It would have been helpful for the company just to update their website and advertise the real likely delivery times so there's no messing us about.

11/04/2023 Still no sign of the Go Kart and no emails to update! Come on Segboard, don't you read customer feedback!

Ordered a £300 hoover board with seat for our sons birthday on 13th of feb, its now 14th March and order has never arrived and we've never been given tracking info even though we have asked for this several times. Been told lie after lie and now the company won't respond to emails about our order or refund us!!!
Phone number does not let you call them which they have told numerous lies about.
Awful experience our son never received his birthday gift and we are £300 put of pocket.

I really wish I'd seen these reviews before purchasing.

AVOID

Ordered a hoverboard/hovercraft in September 22 in time for my son's birthday in November. Delivery never came. Emailed to chase numerous times and eventually got a reply saying it would be despatched w/c 31st of October. I asked if it would definitely be delivered in time and the assured me it would. It never arrived. Finally received it late December in time for Christmas. Put it together Christmas eve and the chair was cracked. Emailed them immediately to be told it would be replaced 10th January. We are still waiting! Customer Service is appalling. Lots of my son's friends now want one and I have advised their parents to shop elsewhere. I will be reporting to trading standards.

Bought 2 hoverboards from Segbo a few years ago and when the kids wanted new ones I ordered from them again. In total I've spent nearly a £1000 with them.

The second time we had a problem with one of the seats as it was wrong colour. Segbo said we could keep it an use it until correct one came in stock. Unfortunately when we opened it on Christmas day also realised it had a crack. My children will only use the segways with a cart so this is a major issue. The hoverboard and cart were ordered in October 2022 it's now coming towards end of February and we still don't have a replacement seat! They just keep fobbing me off telling me it will be next week, then the next...

I asked if they would let me order a replacement through Amazon and they said no and just fobbed me off with the same waiting stock line.

I've made a claim through PayPal as they clearly have no intention of sending a replacement cart. Very upsetting as only 1 child as their Christmas present and I'll need to buy another one somewhere else.

I would never use them again. Segbo you should treat your customers better especially repeat customers as I probably would have ordered another set of hoverboards in another few years.

My next worry is if something goes wrong with the one we have, I've no faith they will sort it.

If I could give 0 stars I would. This company is awful do not buy from them. They continually promise delivery and don’t fulfil. Then when you finally do get it and return it they confirm receipt and don’t process refund. Item returned in 29th december and still waiting for refund now. They don’t reply to emails and can never get them on the phone. Reported to trading standards

Bought a hoverboard and seat in 2021, it seemed to be great until the hoverboard would randomly spin one wheel up and spin the board in circles throwing my son off. It went back to Segbo and they said there was no problem and sent the same hoverboard back. My son was too scared to ride it for a year and has now tried it again a year on, same happened again. So we spen £300 on a dangerous board that cannot be ridden and they won’t replace it. Avoid

My Grandson loves this. I'm surprised at how quickly he mastered it!

Off-road version of my hoverboard is amazing and my son loves it. He had it for 6 months now and he get excited every time he use it. It would be 5 starts if I would get off-road cart with it instead of the road version, unfortunately I only found out about availability issue day before postage. Other than that transaction was flawless.

I experienced several problems with my order. The products that I ordered weren't the ones delivered (I had ordered different colours and patterns) and it took almost 2 months for delivery with it all arriving in dribs and drabs (I had ordered 3 boards and 3 karts). the final pieces did however arrive just before Christmas and my kids absolutely love them!!!!

Hover board is robust and works well. One design fault is the rubber bung that covers the charging port is rubbish and falls off. Plus there is stickers on the base that say warrenty void if removed, i taped over them to keep them on. The cart though budget quality metal etc takes a beating. Needed extra pads to protect metal to metal rubbing from strut to board chassis.

Product was late arriving, had to get onto company several times. Product does not work, have rung, emailed and messaged on Facebook but as yet no reply or resolution. Extremely poor experience

Reason for the 4 stars as I had ordered in November for Xmas present.

Delivery was due to be dispatched 5th December did suggest if needed sooner I can get In contact.

I became worried after reading some negative reviews and was still awaiting for my order to be despatched as it has now passed 5th of December. Gave them a call customer service was great explained they were waiting on a delivery,

In which they could have emailed to update or keep me informed but failed to do so or advise me that there was a slight delay.

After calling in to chase up my order I was advised if I wanted to change colour of segway my order can be dispatched sooner, I chose to change the colour got my order promplty.

Don’t buy from segbo please I beg you. This company is a scam the Segway broke down 2 weeks later I argued with them for months until I started a lawsuit with them that was when they finally gave me a refund so if you are having trouble with the same problem I have take them to the small claims court they will sort it out for you

Took about 10 weeks for them to fulfil the order.

They don't respond to emails.

Their phone lines are rarely answered and you get stuck in a loop whilst trying to call them.

When you do get through to them they lie about when it will be delivered. They'll tell you anything to get you off the line. Only got my hoverboard and kart delivered by threatening to cancel the order with my bank.

Raised a complaint with them - still no response.

And now they send me an email asking to leave a review on trustpilot - here you are then boys. 1 star. I'd give zero if possible.

Avoid.

I wouldn’t usually take the time to go online and write reviews but in this instant I am totally fuming, so I thought it’s best to sit down for 5 minutes and write this to avoid someone else having the same issues.

I ordered 2 x Segways for my children’s Christmas present, they arrived a month late - when eventually arrived the order was wrong. When attempting to swap them over when calling them directly, it was painful, the person on the phone sent out the wrong kart. Then email after email, still a massive confused about my order.

I’ve wrapped these presents up for my daughter for Christmas Day and opened it after being super excited. I couldn’t bolt the seat to the kart due to no thread holes.

The entire experience has been an utter p*ss take and time wasting. I’m fuming with how upset she was, I’m annoyed I have to waste even more time communicating with this company to resolve.

I want a full refund so I can go somewhere to purchase with ease and get this done properly first time.

Terrible company. Took our money on the 10th a November, still no delivery! No updates, we have to keep chasing and now no guarantee of delivery before Christmas. Absolute joke of a company. Apparently they had a backlog in November they needed to fulfil but didn’t care to tell us about it!

7/2 update, used both Hoverboards for 5 minutes and they have both cracked in the same place, Segbo deny it being a manufacturers fault so we will now be raised a claim with the credit card company. These products are potentially dangerous for children!