I emailed in June to have my subscription cancelled as per their Terms and Conditions, no response. I emailed again in July - no response. I just got charged again and I’m fuming. I haven’t even had t... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ein passender Plan mit viel Background, Impulsen und Möglichkeiten der Umsetzung und Selbstreflexion . Ich kann nur selbst etwas verändern und bekomme hier wirklich gutes Werkzeug an die Hand, was mi... Voir plus
L'entreprise a répondu
App content is on procrastination, not self-esteem. It's great if you find that you are procrastinating, but if that's not your core issue, don't bother. The content of their daily emails is great, bu... Voir plus
L'entreprise a répondu
I never give 5 stars without a thorough experience. I'm only a few days in. It is delivering according to its promise: short daily activities that require me to be reflective. It's a web app so I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Self Esteem App is a mobile application designed to help users overcome the emotional and psychological challenges of low self-esteem. By using cognitive behavioral therapy, the app uses techniques to help users push through their lack of confidence, stop talking negatively about themselves, and make peace with any insecurities holding them back. After taking an initial quiz, users are provided with a specialized plan based on their answers. The plan includes daily lessons, life-changing insights, progress tracking, various resources and techniques, together with tools and content tailored to the answers provided.
Coordonnées de contact
Etats-Unis
- selfesteem.app
2,8
Moyen
207 avis
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This is a scam
I bought the app and the upsale 3m and yearly membership and eBooks after seeing an advert on Pinterest for childhood trauma. What I received was a login to a page with 90 exercises. The 90 exercises do not cover a 3 months or year membership.
As soon as I logged in and noticed this I tried to contact the seller and there was no clear way to contact seller or cancel the membership.
Then I thought maybe after doing an exercise it'll tell me something about the plan and membership. I did an exercise and nothing, and tried two others which were literally useless as I didn't even do them those were already part of my daily routine and to read a text on the app. I already journal and meditate, etc. From those 3 exercise there was nothing regarding childhood trauma or anything.
Eventually I found an contact email, I sent an email and never received a reply from seller.
As I bought through PayPal I raised a case to request refund. The response from the seller is that it is a digital service therefore no refund is possible. I have sign up to many different apps before and all have a number of days for you to get a refund if you are dissatisfied. Forcing someone that hate what you offer to stay just brings bad reviews after all.
I raised the case again with PayPal as on the app there is no membership, there are a set number of exercise and no yearly or 3m membership what so ever. The seller is literally stealing from the customer. Moreover, they don't even send a broken down invoice with the details from the transaction.
If I could give negative stars I would. This is a scam.
I am still fighting for a refund via PayPal of the memberships I bought.
I would never recommend this app and seller to anyone.
3 septembre 2023
Réponse de Selfesteem
We're sincerely sorry to hear about your experience with our app. This is certainly not the level of service we aim to provide. We appreciate your feedback and want to investigate this thoroughly to resolve the issue.
Please email us at hello@selfesteem.app with your details, and we'll work to address your concerns promptly.
- Lily
Horrible scam
Horrible scam! Not an “app” more like sporadic and random emails. I only signed up for a month to try it out and have been emailing (because no phone number) to cancel the other fraudulent charge on my credit card. I’ve gotten no response from the company. The emails were insightful but not the “personalized program” they promise. Don’t waste your money.
19 septembre 2023
Réponse de Selfesteem
I'm deeply sorry to hear about your disappointing experience with Selfesteem.app. This is certainly not the experience we want our users to have. I apologize for any frustration you've encountered, including the lack of response regarding your cancellation request.
To address your concerns and provide a resolution, could you please reach out to us via email at hello@selfesteem.app with your account details and the issue you're facing? Our team is committed to investigating this matter thoroughly and ensuring a satisfactory resolution for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
- Lily
So far so good
So far so good! The lessons are easy to follow and I don’t feel pressured to get them done! It has made an impact on my mental health and I look forward to working with them and seeing how much I grow in the future.
4 septembre 2023
Avis spontané
Réponse de Selfesteem
We're thrilled to hear that you're having a positive experience with Selfesteem.app! It's wonderful to know that the lessons are making a positive impact on your mental health and that you feel comfortable with the pace. We're here to support your personal growth journey, and we can't wait to see how much you continue to thrive in the future. If you ever have any questions or suggestions, please don't hesitate to reach out. Your feedback is invaluable to us!
- Lily
Good but felt very “school-ish”
I feel like there’s a lot of good principals and information. But it feels very textbook & homework like. I’m not really sure how it could be any different but if you could find a good way to make it a little more interactive & fun would be good :)
4 septembre 2023
Avis spontané
Réponse de Selfesteem
Thank you for your valuable feedback! We're delighted to hear that you appreciate the principles and information provided by Selfesteem.app. We understand your desire for a more interactive and enjoyable experience. We're constantly working on improving our platform, and we'll certainly take your suggestion into consideration. Creating a more engaging and fun learning environment is something we are actively exploring to enhance your experience. Stay tuned for updates, and if you have any more ideas or specific suggestions, please feel free to share them with us. Your input helps us make Selfesteem.app even better for all our users.
- Lily
Do not recommend
Do not recommend, after signing up for a 3 month subscription I was charged a second time 3 months later, They took over $100 from my account, said the subscription wasn’t cancelled even though I only signed up for 3 months and had already payed the payment upfront, refuse to help but here’s a 20% refund, smells like a scam to me. Not happy,
Update December 2023 I woke up to an email from the company offering a full refund for my original over charge. I am happy with this outcome but it shouldn’t have taken 4 months and a bad review.
1 septembre 2023
Réponse de Selfesteem
We're genuinely sorry to hear about the frustrating experience you've had with our service, and we sincerely apologize for any inconvenience this has caused. This is certainly not the kind of experience we aim to provide at Selfesteem.app.
We understand your concern regarding the unexpected charge and the subscription duration. We take this very seriously, and we'd like to investigate this issue thoroughly to ensure it doesn't happen again in the future. Could you please email us at hello@selfesteem.app with your account details and any relevant information so that we can look into this matter promptly and provide a resolution that aligns with your initial subscription?
Your feedback is valuable to us, and we are committed to resolving this matter to your satisfaction.
Thank you for bringing this to our attention.
- Lily
Such a beautiful app
So far it’s committing every day to self development and growth.
28 août 2023
Avis spontané
Réponse de Selfesteem
Thank you for sharing your experience with Selfesteem.app! We're delighted to hear that you're committed to self-development and growth. That's exactly what our platform is designed for. Keep up the fantastic work, and remember, consistency is key on the path to personal growth. If you ever have any questions or need guidance along the way, don't hesitate to reach out. We're here to support you on your journey to building self-esteem and self-improvement.
- Lily
A scam
I payed for the initial purchase and got some material in the first few days and then it stopped coming. And after 3 months i got a charge for 69 euros, which was never mentioned and I did not agree to this. I wrote them that I want to cancel my subscription and I that I want a refund for the last charge, which is completely unwarannted, since they are not sending any material anyway, but they are not replying and their e-mail adress apparently does not exist. It is a scam and I do not know how to get out of it. If anyone has any idea, I would really appreciate it.
22 août 2023
Réponse de Selfesteem
We are truly sorry to hear about the issues you've encountered with your subscription and the lack of communication from our end. This is not the experience we intend for our users, and we sincerely apologize for any inconvenience caused.
To address your concerns and provide a resolution, please contact us at hello@selfesteem.app with your account information and any relevant transaction details. We will thoroughly investigate your case and work towards resolving the unauthorized charge and your subscription concerns.
Your feedback is essential, and we are committed to rectifying this situation for you. We understand your frustration and want to ensure your satisfaction with our service.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
- Lily
This is a scam
This is a scam, they charge money out of your account without any notice. You are not able to see what you purchase nor to cancel any subscription! DO NOT purchase!
27 août 2023
Réponse de Selfesteem
We're sorry to hear about your experience and any inconvenience this may have caused. We take such concerns seriously and want to address them promptly. Please reach out to us at hello@selfesteem.app so that we can thoroughly investigate the situation and provide a resolution. Your feedback is important to us, and we're committed to ensuring a positive experience for all our users.
- Lily
Scam
Scam. It is not an “app.” I can’t use on my iPhone. I’ve contacted them for a refund, but no reply. When you sign up, you commit to recurring charges. The emails address comes from California, but my credit card charge incurred an international fee.
“Lily” will likely respond with how disappointed she is because they strive to blah, blah, blah.
I’m going to contact the Attorney General, because this needs to get shut down fast.
23 août 2023
Réponse de Selfesteem
We regret to hear about your negative experience and any confusion that may have arisen. We take your concerns seriously and want to understand what happened. Kindly contact us at hello@selfesteem.app so that we can investigate this matter thoroughly and provide you with the assistance you need. We value your feedback and will do our best to address the situation.
- Lily
Good app to gain foundational knowledge and a kick start to self love journey
Selfesteem app has already made just a difference. I feel more confident and focused on myself rather than constantly comparing myself to others. I am currently studying psychotherapy and this app has been a very lovely addition to allow me to be my authentic self and learn to live without a mask on. Thank you x
23 août 2023
Avis spontané
Réponse de Selfesteem
Thank you so much for sharing your wonderful experience with Selfesteem.app! We're thrilled to hear that the app has had a positive impact on your confidence and self-perception. It's fantastic to know that you're finding value in embracing your authentic self and shedding any masks. Best of luck with your psychotherapy studies, and we're honored to be a part of your journey towards greater self-awareness and growth. Feel free to reach out if you ever need further support or guidance. Keep shining!
- Lily
So far it’s been a great experience
Update: as of Sept 11, it’s been two weeks since I’ve deleted the app because I literally could not move past lesson 19. The “app” keeps freezing and glitching and no one from support will reach out to me and troubleshoot after numerous attempts of contact. Needs work because it’s a great concept with a lot of helpful exercises. I can’t understand why I can’t contact a support team. Disappointing
So far it’s been a great experience. I really feel like I’m digging deeper with every new lesson. I’m excited for who I’ll become once I’m done with the complete program.
21 août 2023
Avis spontané
Réponse de Selfesteem
We appreciate your review and are delighted to hear that you're finding value in Selfesteem.app's lessons. It's amazing to hear that you're digging deeper and experiencing personal growth through our program. We're equally excited for the positive changes that lie ahead on your journey. Remember, self-discovery is a continuous process, and we're here to support you every step of the way. Keep embracing the journey, and we can't wait to see the incredible person you're becoming!
- Lily
Improvement
Little, bite size pieces of advice to follow, at a pace that even the most stressed person can't view as overwhelming. Enforces healthy habits naturally, and leaves me feeling warm upon completion!
22 août 2023
Avis spontané
Réponse de Selfesteem
Thank you for your kind words about Selfesteem.app! We're thrilled that you're enjoying the format of our advice and finding it manageable, even during busy or stressful times. Enforcing healthy habits and promoting a positive sense of completion is exactly what we aim for. Your warmth upon completing each lesson is a testament to the app's intention to foster a nurturing and supportive environment. If you ever have any questions or feedback, please don't hesitate to share. Keep up the great work, and continue enjoying your journey towards better self-esteem!
- Lily
I haven’t open the app yet because I’m…
I haven’t open the app yet because I’m having an issue with my password but the emails have been great. They’re very thorough I like that very simple to read and understand.
21 août 2023
Avis spontané
Réponse de Selfesteem
Thank you for taking the time to share your feedback! We're glad to hear that you've found our emails helpful and easy to understand. If you're having trouble with your password, please don't hesitate to reach out to our customer support team. They'll be more than happy to assist you in resolving the issue so you can start using the app and experiencing its benefits. We're here to ensure you have a seamless experience with Selfesteem.app!
- Lily
Impressive Experience
So far, my experience with the Self Esteem app has been great. I didn't have high expectations, but it really surprised me how well written the sections were, and how thought provoking. Honestly, I sat there, thinking, "Wow!" many more times than I imagined because something clicked in my mind and made me realize something. And anyone who knows anything about psychology is aware that revelations are the first step to healing. I don't know what drew me here. It popped up on my Pinterest when I was in a low mood. I didn't think of myself as someone with low self esteem. I have had past childhood trauma and struggle with procrastination and anxiety. This app has helped me to realize that my internal voice is my mother and despite walking away 20 years ago, I've continued to let her make me feel like I'm not doing enough. I have a lot of pride, so that's a tough notion to swallow. I have to learn to be kinder to myself. Since I am not the kind of person to go to therapy and share anything with a random stranger, this app is helping me to get through these steps on my own, in my spare time.
17 août 2023
Avis spontané
Réponse de Selfesteem
Thank you so much for sharing your experience with the Self Esteem app! We're thrilled to hear that our content has resonated with you and provided thought-provoking insights. It's wonderful to see how you've connected with the content on a personal level and had those "Wow!" moments that can lead to profound realizations. We're honored to be a part of your journey towards healing and self-discovery. Your courage in addressing your past trauma and tackling challenges like procrastination and anxiety is truly commendable. It's heartwarming to know that our app has played a role in helping you recognize and reshape your internal voice. Remember, the path to self-kindness is a powerful one, and we're here to support you every step of the way. We're glad that the app is providing you with a convenient and comfortable avenue for self-improvement. If you ever have any questions or need further assistance, please don't hesitate to reach out. Wishing you continued growth and positive transformation!
- Lily
I’m still new but it asks good questions
17 août 2023
Avis spontané
Réponse de Selfesteem
Thank you for taking the time to share your initial impressions of the Self Esteem app! We're pleased to hear that you're finding value in the questions posed by the app. Asking thought-provoking questions is one of the key ways to prompt self-reflection and growth, and we're excited to have you on board. As you continue your journey with us, feel free to explore further and delve into the various features and resources that the app offers. If you ever have any insights or feedback to share, we're all ears. Here's to your ongoing exploration and discovery of self!
- Lily
Constructive ideas and advice
Constructive ideas and advice for reframing self-esteem.
16 août 2023
Avis spontané
Réponse de Selfesteem
We appreciate your feedback on the Self Esteem app! It's fantastic to know that you've found our content to be constructive and full of valuable advice for reframing self-esteem. Our goal is to provide users with actionable insights and practical guidance to foster positive changes in their self-perception. If you have any specific suggestions or ideas for improvement, please feel free to let us know. Your input is invaluable in helping us refine our offerings and better serve our users. Keep up the great work on your self-esteem journey!
- Lily
Having a good friend in my pocket
It is something to have on hand whenever I need to see it. I can go at my own pace.
12 août 2023
Avis spontané
Réponse de Selfesteem
Thank you for sharing your experience with Selfesteem.app! We're thrilled to hear that our app provides the flexibility you need to enhance your self-esteem journey at your own pace. Your journey matters to us, and we're here to support you every step of the way. Keep embracing the progress!
- Lily
Total scam. Won't refund money!
I never received access to the digital content. All requests to reset password were met with accusations I wasn't using their website correctly. They don't actually use an 'app', just a website that you're supposed to use on your phone.
I requested a refund and they stated because it is digital content they can only refund 30%. Even though I never actually received access to any of it.
I refuted the charge through my CC company. They are in Lithuani! Buyer beware.
UPDATE: They are threatening to remove my review and want me to continue to talk to their support. I have SEVERAL emails where they not only did not address the issue, they refused to offer a refund. I NEVER had access to the content. Only AFTER my credit card company went after them and disputed the charges did they finally relinquish and offer a refund, but by then my CC company had already reversed the charges without question. Seems they've had to do this before with this company, so my statement still stand:
BUYER BEWARE!!!
6 août 2023
Réponse de Selfesteem
We're truly sorry to hear about the difficulties you've faced in accessing our digital content. This is not the experience we strive to provide. It's disappointing that you encountered password reset issues and were not able to access the material as intended. We apologize for any inconvenience caused.
To investigate this matter further and provide a resolution, could you please reach out to us at hello@selfesteem.app? We would like to make things right and ensure that your concerns are addressed appropriately.
- Lily
Thought provoking
The exercises are thought provoking and make you dig down to answer questions that you have not been able to deal with previously.
11 août 2023
Avis spontané
Réponse de Selfesteem
We appreciate your thoughtful review of Selfesteem.app! It's fantastic to know that our thought-provoking exercises have helped you delve into unexplored questions and provide insight. We believe in the power of self-discovery, and we're glad our platform is aiding you in this process. Keep unearthing those meaningful answers!
- Lily
Finally a platform for healing
I finally have a platform where I can write down my thoughts and feelings while learning from the tools provided
9 août 2023
Avis spontané
Réponse de Selfesteem
Thank you for your kind words about Selfesteem.app! We're delighted that our platform offers you the space to express your thoughts and emotions while benefiting from our tools. Your growth and learning matter to us, and we're here to provide the support you need on your journey.
- Lily
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