Sene Avis 

279
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a Sene custom t-shirt and I love it! I was hesitant at first, but after seeing it several times I decided to give it a try. I like to be comfortable but look professional and I wanted a t-sh... Voir plus

Noté 5 sur 5 étoiles

In a world where so many online clothing brands simply put their own label on generic products, Sene Studio has found a way to stand out. Their collection is clean, timeless, and made with high-... Voir plus

Noté 1 sur 5 étoiles

Horrible Customer Service. Placed order 5 weeks ago. Still dont have my order. Sene took my money and stop replying to my emails. Constantly told me my order would ship next week for 5 consecutive we... Voir plus

Noté 5 sur 5 étoiles

I have had to redo my wardrobe because I lost 100 pounds. They took several times to get it right but eventually they did. I’m not easy to fit. The materials they use are amazing! Be patient and co... Voir plus

À propos de l'entreprise

  1. Styliste de mode
  2. Magasin de vêtements pour hommes
  3. Magasin de vêtements pour femmes

Écrit par l'entreprise

Sene is making sizeless clothing possible for everyone.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

279 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 18 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(279)

79 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Don't expect to receive it quickly. Try a different company.

Aug 7, 2023 Order the suit - and received confirmation
Aug 24, 2023 Suit not arrived - sent requests for update - email said production finished and it's onto the fulfillment center. Expect to ship in 1 week at the latest. No update on the actual tracking site.
Sept 4 - Not arrived. Another request. Says it is stuck in the customs for inspection and it will ship within a week. No update on the actual tracking site
Sept 11 - Still not received. I had told them in the beginning I needed last Friday for the event this weekend.

11 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

A Custom Suit Online in Minutes

A Custom Suit Online in Minutes? YES!!!
I was skeptical, but this is a perfectly fit suit that is beyond comfortable and perfectly styled. My wife immediately wants me to order more! There is your proof! I had her help me with the information gathering to make sure I knew my body type etc... But it's easy and perfect! LOVE THIS SUIT!

9 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Great product, great service

First suit ordered needed a slight remake. Easy process to get the alterations needed to have the suit customized to the perfect fit. Material is super comfortable and truly wrinkle free. Best suit for travel I’ve seen

29 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Is the hype about Sene real?

Read up on Sene and their process as well as the quality of the product. Was intrigued but skeptical that without doing a traditional measure, how it would fit. When I received my first suit, it fit amazing right away. I only decided to change the length to have less of a pant break but for the rest of the jacket and pants to fit this well was astonishing! Their customer follow up was solid and responsive and I look forward to the 2nd suit and I already ordered 2 more colors as well! Highly recommend!

17 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Just excellent.

I’ve been a customer at Sene for a couple of years now, and I love it. Everything I have ordered fits like it was made for me, because it was! If you have never bought clothes made to fit your body specifically, and you can, do it. High quality materials and excellent customer service. They take feedback seriously and have closed gaps in their processes that caused frustration. Can’t compliment them enough.

22 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Title: Tailored to Perfection: An Unparalleled Denim Experience at Sene Studios

Rating: ★★★★★ (5/5)

It's not every day that you stumble upon a product that redefines your understanding of comfort and style; Sene Studios' custom jeans are precisely such a rarity. This tailored masterpiece strikes the perfect balance between fit, fashion, and functionality and it's my utmost pleasure to share my extraordinary experience with this one-of-a-kind product.

Right off the bat, the Sene Studios team displayed an unwavering commitment to exceptional customer service. From the initial sizing conversation to the ease of ordering, their expertise and warmth imbued the process with a sense of personal attention that's become quite scarce in the world of online retail.

Now, let's delve into the product itself— the standout feature being, without question, the immaculate fit. The jeans arrived, and immediate satisfaction was woven within each thread of this well-tailored garment. The length was faultlessly cut, appearing as though it had been crafted with my exact measurements in mind— because it had. Forget the phrase "fits like a glove"; these jeans were more akin to a second skin, moving together with me effortlessly and retaining its structure without hindering my flexibility.

The quality of the denim is top-notch; robust yet soft to the touch. The design is visibly sleek and tastefully modern, ensuring versatility for any occasion— be it a casual day out or a more stylish endeavor. The artists at Sene Studios truly understand the nuanced relationship between form and function, delivering a product that looks just as impressive as it feels.

In conclusion, my journey with Sene Studios' custom jeans was not just an ordinary online shopping occurrence; it was a comprehensive and delightful fashion experience. It's quite evident that Sene Studios raises the bar for custom garment-making with their meticulous attention to detail, superlative customer service, and a product that fulfills every promise. If you're in search of the optimum denim experience, look no further; Sene Studios custom jeans are indeed a game-changer.

19 août 2023
Avis spontané
Noté 1 sur 5 étoiles

Horrible experience, not as advertised

This product is not as advertised in anyway. I saw the ads and decided to take the leap based primarily on the 30-day return policy.
1.) I ordered the suit 4 weeks before a wedding I needed to attend, which should fit their wait times, but the suit did not arrive in time and took an extra week.
2.) The suit fit horribly. I am able to buy most clothes off the rack so I expected it to not be a big deal.
3.) I initiated the return online and had to wait two days to get the form to send in the faulty suit. I returned the suit about 10 days later and they claimed that I did not return it in the 30-day window. With most purchases I make, the return must be started within the necessary window, not the completed shipping of the product back to the manufacturer. Their policy apparently is 30 days from the delivery (a week later than advertised) of the product (a poor-fitting suit).

They suggested I get a tailor to make the necessary adjustments. Let me say that again, the suit company that claims to be able to design a custom suit based on a survey told me to get a tailor to fix their bad product.

So in summary, bad product, bad customer service, and I suggest everyone stays away from this horrible product.

1 août 2023
Avis spontané
Logo de Sene

Réponse de Sene

Thank you for sharing your feedback! We believe our return policy is generous, we manufacture custom clothing from scratch which is why it takes 2.5-3.5 weeks to manufacture and ship out.

The 30 Day Guarantee window starts on the day you received the order, which allows you a full month to try out the garment and see if you like it. We offer unlimited remakes and alterations and a 100% money back refund within the 30 day window as per our return policy (https://senestudio.com/pages/return-policy).

In fact, each time a remake arrives, customers get an additional 30 days to re-evaluate the fit, so there's plenty of time built in to evaluate the fit.

We provided the return label for you on July 10th, all you needed to qualify for a refund was to ship out your return item by July 22nd, which was 12 days later. However, you didn't put your garments back in the mail until July 29th, which was 19 days after you got the label and well outside of the return window.

Noté 5 sur 5 étoiles

Well worth it!

Amazing suit! Breathable, works both in casual and formal settings, and easy to maintain. I'm used to buying bespoke suits, so I know how arduous the process can be, but the people at Sene make your custom fitting experience as hassle free as possible. Only needed one re-tailoring to perfect the suit and that was just for sleeve length and shoulder width. Will definitely be buying another suit again soon!

9 juin 2023
Avis spontané
Logo de Sene

Réponse de Sene

Thrilled to hear that Jaffer!

Noté 5 sur 5 étoiles

Delighted at the service

I was anxious as all my suits are custom and the sene approach is novel and uses limited measurements. I was impressed with the suit and shirt that arrived for a first fit status. This was when Sene shined and we quickly responded to the fit improvements required, remade the suit and delivered a quality cut suit. I whole heartily recommend Sene because they stayed responsive until I was completely satisfied.

8 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

From the fit to the fabric choices

From the fit to the fabric choices, Sene is a top notch choice for folks who appreciate a good fit! I have purchased a number of items from Sene in the last year including a pair of Tech chinos, Air Jeans and two shirts. The chinos fit perfectly outside of the box on the first try. The jeans required a second attempt, which Sene completed with no hassle.

Sene is a great alternative for folks who have struggled to find their fit in traditional box stores. For me, short and boxy, Lulu ABCs had the right fabric but I could not find a fit to match my frame. Sene brings the same Japanese technical fabrics with a custom approach that is tailored to me. As a business traveler, this combo of tech and fit is utmost essential.

4 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Quality, Service and More. Big Fan!

Start to finish, Sene has been amazing. I had a few pieces previously but this was my first true custom round. Suit and a couple of shirts. The suit we perfect right out of the box. The shirt needed to be redone, which they did so well. It's amazing how well things fit despite never interacting in person. With that said, every customer service interaction was quick, friendly, professional and all promises kept. Highly recommend!

31 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

I live in Miami and decide a few years…

I live in Miami and decide a few years back I was taking suits out of my closet. From someone who loved wearing suits it was a hard decision. The decision was due to the weather. As a realtor I spend a lot of time driving and outside. Showing up hot and wrinkled was not a good look. Found Sene Studios and received my first suit a few weeks ago. The sizing process and customer service is awesome. The suit did come a little big. They offered to send it back or have a local tailor fix it. I went with the latter and was given a credit. Needless to say after wearing it once I placed an order for an additional suit. If you like suits but not the wrinkled feeling, the dry cleaning, and maintenance this is perfect.

26 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Wow! Great suit. Great process.

Wow! Great suit and process. I’m a fit guy and have always bought made-to-measure suits. I decided to try Sene because of the performance material. I am more than satisfied with the suit I received. I only needed one “back and forth” with Sene to lock in the tweaks (which I super reasonable… usually a made-to-measure suit takes more than one “back and forth” with the tailor). The quality is great. The fabric is fantastic (super comfortable). The fit is dialed-in for me. Love it… have already bought my second suit.

24 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great products, even better customer service

Sene Studio's products are great (I own several suits, shirts, pants and jackets), but what really sets them apart is their top notch customer service. Things go wrong with any company, but what is the real test is how they handle it. I'm always able to get a quick response when needing help, and have never ended up without a great product in hand.

20 janvier 2023
Noté 4 sur 5 étoiles

Pleasantly Surprised - More Suits coming!

Gonna be honest, was very suspect about this process going in, but I’m so thrilled with my first Sene suit. As a frequent traveler the material, lack of wrinkling and was of laundering is a game changer. Logging in now to order 3 more!!! Only tough part was the slow turnaround on responses from customer support.

18 mai 2023
Avis spontané

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