Sensory Toy Warehouse Avis 

I made a purchase of an expensive item on the 1st December and I was concerned with some of the negative comments on here. I was on the chat before ordering as this was a xmas present I was worried it wouldn't get here on time. I was assured it would be and it was delivered within 7 days so I had no reason to worry. I have nothing negative to say about Sensorywarehouse and it went smoothly. Not been able to see the product as its a Xmas present and wont be opened until Xmas day, but a very good experience for me.

This company used to be brilliant, and so useful for getting presents for my disabled Daughter. I found a lovely light up blanket for her Christmas present this year. I ordered it early November. It never arrived ed, and the company are not responding to my communications

All good staff are very helpful only 4* because the item I had purchased the wire that goes into the fibre optic lights isn’t very sturdy easy falls out

Prompt delivery and are good quality

I took up a great offer on a bubble tube.
Delivered quickly and carefully.
Would recommend and will use again.

I bought for a Christmas present so unopened but looks good and arrived ok

I made an order for our not for profit buisness so that we could provide a sensory space for dysregulated children. The order never arrived. The company have ignored around 15-20 attempts at communication. The only 2 times they did respond they told me that they had used two different chipping companies. They tell me that they are following it up but they have stopped answering my emails.

I posted a review here on 5th September although it seems to have been removed.
I complained about the extremely poor customer service concerning an order I placed on 22nd August that had never been received.
A refund was requested which I have still not received despite numerous emails chasing them .
The only emails I have re received ask for same information order number and address which I have given. I have also left telephone messages either done third party but still nothing.
They have been absolutely useless and I have now started a complaint either my credit card company in the hood I can get my money back.

Ordered twice and no issues. Items are shipped out quickly and no problems with the items. Thank you, will use again.

I would recommend this company have purchased in January fast delivery and fast response to my emails

0 rating. Fraud company refusing to refund me . Gift not arrived, fake tracking number.

I would give them a 0 star.
I did not receive a toy for Christmas was ordered on 19 November 2024.
I asked for a refund due to not receiving the goods.
It was directly shipped from CHINA.
It is worst than TEMU toy and charged $100.
Asked for a refund for this as well - told they need a restocking fee - I think that is unAustralian.
NEVER BUY FROM THEM AGAIN.

I ordered Christmas gifts and received an Evri tracking number on 14th December
Evri are ‘expecting it’ and have been for a few days
Tried to contact by phone no answer went to voicemail
Tried to email no auto response to say they’d received it
What do I do next?
Needed this for Christmas!

Sandra Ferris

Ordered a Christmas present on 27th November and still haven’t received. Unable to contact this company by phone. I have sent an email and left a voicemail. Hoping I will get some contact soon.

In response to the reply: This is the UK company, my mum ordered an air roller for her grandson at the end of November, initial emails and phone call to chase the order were not answered, she sent another email to say she had ordered one from a different company so that she had it in time for his birthday.This company emailed to say that they would deliver it ( even though they knew she no longer wanted it), when the item was delivered, she emailed to ask how to return it and the response from this company was that she should donate it to someone who can use it! She is still awaiting information on how to return and receive the refund she is entitled to. This review will be removed when she receives her refund.

I have ordered a lot from this company and items have always been quickly dispatched.

I’ve had 2 issues that have been quickly dealt with and to a suitable solution. I still have lots to order from this company and wouldn’t hesitate to order in the future.

Ordered a bubble tube from this company a few weeks ago, paid for next day delivery it didn't arrive, company explained it hadn't been collected and refunded the next day delivery charge, it came the next working day, the tube was damaged (looked like it had been scratched and already opened) also fish and balls were missing, the company were really helpful, offered a discount to keep or a replacement also replaced the fish and balls, customer service very good would use again thank you absolutely love my lamp :)

I've continued to purchase many sensory items/equipment for my two autistic children down to small items to large bubble machines/plinths and have also been so happy with the items we receive, their quick shipping and their customer service.

I found myself with a couple of sensory floor mats that leaked (no fault to the company at all, these things just happen) and I cannot fault how they dealt with the situation. Within less than 24hours I had replacements sent to my door with two very happy children again. My children absolutely adore all of their sensory equipment and it provides hours of fun and regulation.

I will continue to purchase with sensory toy warehouse. Absolutely brilliant company, great quality products and they truly care for their customers

Love the products I got from Sensory Toy Warehouse. Very quick and efficient service! Would 100% recommend!!