Sensory Toy Warehouse Avis 

Ordered a few items from here in November for Christmas presents. Although I did receive most of the order there was an item missing. I contacted the company about this and was advised the item would be resent. I still did not receive this item and chased up again a few weeks later asking for update on the delivery. I then received a reply on 3rd of January asking if I had received the item yet. I replied to say no and have heard nothing back from them. Have now had to ask for a refund of the item and await reply.

Reliable and invaluable products. Excellent customer care. They went over and above to support my requirements in a timely and efficient manner. Thank you.

After being scammed by another website just before Christmas, I ordered from sensory toy warehouse, David was so helpful In helping me get what I needed, went for the bubble wall, and he made sure it was delivered before Christmas, I have one happy little boy thanks 😊

I ordered an item on the 6th of December on the 10th I received an email saying i was being refunded with no explanation I didn’t query just presumed it was due to stock? I emailed 5 days after the email to see where my refund was and i got an email back saying it was issued on the 10th and it was successful its now the 17th and i have not yet received my refund checked my bank numerous times and now it seems no one is bothered to check the other end what’s happening, feel very dissatisfied and will not be purchasing or recommending if this does not get resolved.

Original volcano glitter lamp Was leaking (think courier damage) sent email asking return process, got reply within few hours saying replacement shipped, got new item within 3 days, all working great. Cannot fault service.

Fabulous customer service, fantastic products and value for money.
No quibble, prompt delivery.
I certainly recommend this company.

Excellent customer service!! Delivery company lost my parcel but no hesitation from these super polite and efficient guys to send out replacements using a different courier. I have been kept in the loop from start to finish and will definitely be purchasing more sensory toys from them. Well done all involved x

I ordered 9 items that costed just over £150 on the 27 of October.

I received 5 of the items the quality of which is excellent especially the Sensory Bubble Tube and Fibre Optic LED Mood Lamp which my son really loves.

But I am still waiting for 4 additional items and it's now the 20th of November. I have emailed the company and they are slow to respond - (By that, I mean it takes them more the 48 hours to respond.)

This morning I emailed them asking for a refund of the missing items.

It's such a pity because I said, the quality of the items I have received are excellent and at a reasonable price too. I wish they would give a tracking option for the postage. Them I could see what as happened to the packages.

Not responding to phone calls and hangs up

Great easy to use website. Product arrived on time and is well enjoyed by all

I recently ordered and it came on time, well wrapped and no issues

Poor.
Ordered various items for my daughter.
1st package arrived damaged with items missing which according to warehouse after contacting would be sent In separate package
2nd package arrived- very poor state, flimsy package split open. Items missing (again)
Contacted warehouse with no success
Will not use again

ordered 25 children's bricks, arrived on time and packaged well. Including a nice bag with handle to hold in. My grandchild loves it,

Just wanted to say a big thank-you for your great customer service and product. I had a horrible RTA where a car ran over my hand. I needed 500g of extra soft therapy putty to do my physio, but I couldn't find any to order in the UK except in small quantities. You supplied 3 x small tubs for a reasonable price, so I ordered 9 tubs. Unfortunately there was a mix up and I only received 3. I emailed you immediately and you were back in touch super fast and sent the remaining tubs on fast courier. Really appreciate your responsiveness and the quality of the putty is first class.

My 4 and 2 year old have really loved products from these guys...so much so that the ceiling star light and pop fidget pad had to be packed for our recent holiday abroad! Service has always been great from the team too. Would definitely recommend.

Placed order 23rd December.
Due to horrendous experience with another online company, I was a bit anxious when I only received standard remote acknowledgement of order with no official confirmation.
No need to worry though, despite it being busy Christmas period, order arrived well packaged next day, Christmas Eve.
Couldn’t ask for better service, well done Sensory Toy Warehouse!!!

Amazing company! I have a range of their sensory toys and the kids love them. Quality is great. Thank you sensory toy warehouse. Very happy customer indeed!

Absolutely amazing company! Purchased a fantastic bubble tube for my son which is very well made & brings him hours of fun watching the bubbles and fish Bob up and down. Very relaxing and would purchase product from this company again. Very much recommended, customer service are amazing too! Thank you sensory toy warehouse. Very happy customer indeed!

If I could give this website no stars I would have. First off I don’t think this is even a real proper company the person on the telephone just says hello no professionalism. I ordered a sensory tent and purchased lots of sensory lights and stuff well none of the sensory lighting stuff came. I called the number on the website three times their not very helpful don’t seem
Bothered that I haven’t got my order, told me they would give their warehouse a ring and call me
Back well I got no call nothing so again I’m having to chase it up I would avoid this website it really isn’t as legit as it’s setup to be and from my experience it’s someone who runs it from home