Serene Cosmetic Avis 

272
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Iv had two procedures done with serene cosmetics. The hospitals, the aftercare and the communication are amazing. Lois is amazing to work with and always in contact for any help. Would definitely reco... Voir plus

Noté 5 sur 5 étoiles

Megan has been amazing from the start until now 4 days post op, been so patient with me while booking and checking in to see how everything’s going. Super smooth process which is so comforting at such... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I couldn’t recommend serene cosmetics enough, Lois and Hollie have been amazing. Great communication before, during and after my surgery. Made me feel so at ease for my first surgery, and have constan... Voir plus

Noté 5 sur 5 étoiles

I recently had E-max veneers in Dubai booked through serene cosmetic. I spoke with serene coordinator Lois daily about how my procedure was going and if there was anything I needed as well as keep... Voir plus

À propos de l'entreprise

  1. Clinique de chirurgie plastique
  2. aussi dans
  3. Dentiste cosmétique

Écrit par l'entreprise

At Serene Cosmetic, we help you research, plan and book cosmetic surgery and dental treatment with our carefully selected partner clinics and surgeons, at prices that make world-class treatment accessible. For over eight years we have guided more than 2,000 patients through their journeys. We know the process can feel overwhelming, which is why you are supported at every step, from your first enquiry through to travel, treatment and recovery. Our Patient Coordinators are fluent English speakers, and many have personally undergone their own surgical and non-surgical transformations, so the guidance you receive comes from real experience of the travel, treatment and recovery process, not just a script. Your journey starts with a free consultation call with your dedicated Patient Coordinator, who remains your single point of contact throughout. All treatment is carried out by our independent partner clinics and their surgeons and dentists, whom we select and vet, so you can focus on your transformation while we handle the coordination.


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4,6

Excellent

TrustScore 4.5 sur 5

272 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 50 % de ses avis négatifs

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4,6

Tous les avis

(272)

59 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Serene Cosmetics (Megan)

I booked a breast uplift/implant, lipo 360 and chin lipo through serene cosmetics. I couldn't fault them. Megan was an absolute gem. I had a lot of questions and she answered them all for me and put me at ease about going abroad. They sorted everything and because I was going with a friend who was also getting procedures she made sure we were able to stay in a room together in the villa and the hospital. The hospital itself was amazing and the staff were incredible constantly checking on us. I would have no problem going again and I would 100% recommend Megan she is a star.

29 mars 2024
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Réponse de Serene Cosmetic

Thank you for being so kind and appreciative of our team ♥️ We really do care for our patients more than you know and reviews like this really give us a boost 🙌🏽

Noté 5 sur 5 étoiles

This is my 2nd time going through…

This is my 2nd time going through Serene for surgery. I honestly can not fault. Lois is incredible, I must Have done her Head in with questions, but she always took the time out to reply. I have had surgery carried out Twice in the Uk and had to get corrections sorted out by the surgeon in Turkey. My surgeon is Atif, I call him the miracle man, he’s fantastic!!! I can honestly say I am at the point I’m starting to love my body, after 30 years of hating what i seen in the mirror. Staff at the villa are lovely and nothing is too much trouble. Had such a laugh with everyone I met there….only thing I will say is someone is missing a trick here..no more “Love Island”. The people and life journeys I heard need to be made in a new series, of recovery villa. Thank you Lois. Xxxx

18 mars 2024
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Réponse de Serene Cosmetic

Thank you so much 🙏🏽 Both for your lovely review and your loyalty to our company. This means more to us than you realise. We are honoured to have been able to assist you ♥️

Noté 5 sur 5 étoiles

I went for breast augmentation with…

I went for breast augmentation with Serene cosmetics at the end of March and had a great experience. From the start to the end everything was so smooth and I didn’t have to worry about anything. Lois was great and booked everything for me so when I arrived in Istanbul the transfers were waiting for me and took me straight to the hospital. All the staff at the hospital were lovely and the hospital was so clean and nice, abit like a hotel! I had my doubts before arriving as I’ve heard different things with surgery in Turkey but I am so happy with my results and is 100% worth it. Thanks again Serene Cosmetics for checking up on me after and making sure it was a smooth, easy, stress free experience for me. I would definitely recommend them if your looking for surgery in Turkey :)

29 mars 2024
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Réponse de Serene Cosmetic

Thank you so much for your kind words. It's been an absolute pleasure to assist you. Patients like you make our job so enjoyable ♥️♥️

Noté 5 sur 5 étoiles

I can’t recommend serene cosmetic enough

I can’t recommend serene cosmetic/comfort zone surgery enough.
I had my teeth done 2023.amazing hotel,and everything included.was amazed with my teeth.
This year I’ve had uplift/implant and again the service,staff and after results were amazing.
Will be back next year

29 mars 2024
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Réponse de Serene Cosmetic

Thank you so much for your loyal custom. This means more to us than you realise. We appreciate you ♥️🙏🏽

Noté 5 sur 5 étoiles

Couldn’t recommend enough

I’ve been booking through serene for a few years now & they’ve never let me down! They made the experience sooo stress free for me & easy I couldn’t thank them enough. Anything you’re unsure or concerned about they help you with right away & make you feel so comfortable. They also check on you everyday to make sure you’re ok as well as when you get back to England the communication was unbelievable! Can’t wait to book in again this year x

6 décembre 2023
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Réponse de Serene Cosmetic

Thank you for your kind words and for being a loyal patient of ours ♥️

Noté 5 sur 5 étoiles

What can I say from the time I booked…

What can I say from the time I booked in for an over the phone consultation to having my surgery was a 5 star treatment. Lois the coordinator was so helpful in helping me book what surgery would suit me best and helped me with any information I needed .. from been picked up from the airport to having my surgery was amazing . The surgeon checked in on me everyday and the hospital staff could not do enough for me I felt very safe and well looked after .. The hospital and Villa was absolutely spotless clean . I would definitely recommend going to serene cosmetics and hopefully will be back in the future x

29 février 2024
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Réponse de Serene Cosmetic

Thank you so much for your kind words 🫶🏽 This means so much to us. We are so glad you have been happy with everything and we can't wait to have you back ♥️

Noté 5 sur 5 étoiles

Perfect Service!!

This whole process has been beyond my expectations and would recommend to everyone! I didn’t need to organise a thing just my flights which was very easy to do. Booked my initial consultation with serene in January and it was with Lois. She was so friendly and really put my mind at ease and answered all the questions I had. Even after I had my surgery booked if I had any concerns before the surgery I could just email and she would answer any concerns. I had my rhinoplasty 24 February and the whole process from start to finish went so smoothly I didn’t need to worry about a thing as Lois and serene cosmetics made sure everything was in place for me! Even after my surgery Lois has emailed to see how my recovery is going and again any questions I have had she has been more than happy to answer! I would definitely recommend anyone to book with serene cosmetics as it couldn’t have gone better ! Thank you again!

24 février 2024
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Réponse de Serene Cosmetic

Hi Luke, Thank you so much for taking time out of your day to leave us a review. And such a lovely one at that! This means more to us than you realise. We are so happy 🙌🏽☺️ Thank you again 🙏🏽

Noté 1 sur 5 étoiles

Flippant staff

The staff is rude. IF i have time to sue this clinic I'll do it. Never act up behind the screens. Being disrespectful and Flippant with a patient is unacceptable. The service is very bad. Thanks god I didn't go deeper than that. Show some respect RUDE STAFF

28 février 2024
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Réponse de Serene Cosmetic

Hi there,
We would like to clarify for the benefit of our readers that you have not progressed beyond the stage of filling out our consultation form and were simply asked to provide photos for assessment. As you have not undergone any treatment with Serene Cosmetic, we find your decision to leave a 1-star review unwarranted.
Furthermore, your approach has been confrontational and argumentative from the outset, leading us to question the authenticity of your enquiry and subsequent review. Despite receiving our request for photos, your initial response lacked the required attachments. Upon our follow-up, your communication was characterised by impatience and rudeness, indicating a lack of genuine interest in proceeding with our services.
On 8th Jan we emailed you: ‘Hey there, There were no photos attached. Can you please resend?’
You responded on 25th Feb: ‘Hello, I am wondering why I didn't get any reply from you’
On 26th Feb we then replied: ‘Hi Bahaa, We replied to you on 8th Jan. please see attached’ and we added the attachment of the previous email.
You then proceeded to reply to us in a very rude manner which read: ‘I am wasting my time i still have a month only to go back to work and I didnt hear from you’
You then proceeded to carry on an argument via our Instagram DM, which only reinforced our concerns, as your comments displayed prejudice and hostility towards Turkish people. Given the erratic and inappropriate nature of your behaviour, we are inclined to believe that your intentions may not have been genuine and that your review was motivated by ulterior motives.
In conclusion, we are grateful that your enquiry did not progress further, as we strive to maintain a positive and respectful environment for our patients and we will not tolerate erratic or unpredictable behaviour. In summary, we consider this review null and void.

Noté 5 sur 5 étoiles

I booked my surgery with Serene…

I booked my surgery with Serene Cosmetics and everything was easy start to finish, Lois made everything really clear and answered all of my questions promptly and settled my nerves when I had any, she also checked up on me throughout my stay in turkey. They sorted everything for me, all I had to do was book my flights and show up! Can’t recommend them enough and have lots of friends asking about my experience and wanting to book with them too.

29 janvier 2024
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Réponse de Serene Cosmetic

Thank you so much for your very kind words Chelsie. We are elated that you're happy with our services 🥰 We appreciate your kindness more than you know 🙏🏽

Noté 5 sur 5 étoiles

Absolutely love Serene Cosmetics

I've gone with Serene cosmetics twice now and both times they were absolutely amazing. The first time round I had breast uplift and double chin lipo and second time I had 360 lipo, BBL and breast revision. I'm so happy with my results and have recovered very well. Lois, who is the patient coordinator is the best. She is so caring and helpful. I would absolutely go with Serene Cosmetic if I choose to have anything else done in the future, all the nurses and people working in the villas go above and beyond for you. Thank you so much Serene!

15 octobre 2023
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Réponse de Serene Cosmetic

Thank you for your kind words Lauren ♥️ This means so much to us (more than you know). We appreciate your loyalty and we're glad you're continuously happy with our services 🙏🏽♥️ Thank you again.

Noté 5 sur 5 étoiles

Amazing dentistry

Amazing dentistry, patient care and a lovely warm, friendly, inclusive culture. I have been having Invisalign treatment here for a year and my son has had his first check up - the staff were so friendly and made his experience a truly positive one! Thank you Serene team - you are amazing.

25 janvier 2024
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Réponse de Serene Cosmetic

Hi Bonnie, We think you may have left a review on the wrong company, as we don't offer Invisalign. We wanted to let you know so that you can divert your lovely review to the correct team . I'm sure they will be over the moon 😊

Noté 4 sur 5 étoiles

Hair Transplant

Hair Transplant
I had searched online for clinics in Turkey to have my hair done. A female friend of mine had used Serene Cosmetics for surgery and this place was recommended to me. I spoke with Lois who was very friendly and it was helpful having some English to book and arrange everything through. Everything was arranged for me other than booking my flight and I was met at the airport by the driver on the other who was was very welcoming.
The following day I attended my surgery once at the hospital I sat around a while before anyone spoke with me and went through any forms to be filled out.
After this I was taken to me the Doctor and he explained the process and what I would expect. I had a translator present who was very nice and talked me through what was happening at each stage.
At present I am happy with the transplant that was done, although this will take about 9-12 month to see the full benefits and see what the out come is really like.
The staff at the villa were very helpful, if you wanted anything to eat they were more than happy to make something for you. The rooms were pretty basic although I did like the dining room where you could sit and meet other people who had also been for surgery and discuss there journey with them. For the 3 days I spent there, overall I was happy with the service and would recommend it to others.

11 janvier 2024
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Noté 5 sur 5 étoiles

The experience with Serene Cosmetic was…

The experience with Serene Cosmetic was absolutely great, I only had to book the flight, they organised everything. My husband was able to join me , which was great, got picked up from the airport and dropped off at the hotel, that was great, the staff were amazing. We got food made by staff, couldn’t fault anything. Everything was absolutely fantastic.

4 juillet 2023
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Réponse de Serene Cosmetic

Thank you so much for taking time out of your busy schedule to leave us a review and such a positive one at that! 🥰🙏🏽 This means the world to us and we are happy you're happy. Thank you again ♥️

Noté 5 sur 5 étoiles

AMAZING!

i can not fault serene costmetics at all! My experience from start to finish with them & also comfort zone dental was AMAZING! everyone is always in two minds when it comes to any medical procedures abroad, but i am so happy with my new teeth & so glad that i picked this company! i never felt any type of pain from start to finish! I will be recommending them to everyone from now on!! Thanks again to everyone involved you are all truly amazing! im sure i will be back with my partner in the near future! 🥰

8 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

5 Star experience

Very pleased with everything.
I booked with serene cosmetics as it was my first surgery I wanted an English speaking point of contact. I had a phone call consultation with Megan and she put my mind at ease. Megan managed everything for me and kept in contact the whole time. The only thing I had to do was book flights.

From the moment I arrived in Turkey, the driver was there to meet me and take me to the villa. The staff at the villa were lovely and couldn’t do enough for you.
Food was made 3 times a day and they could bring it to your room if you weren’t feeling up to going into the lounge. They also made fresh fruit snacks through the day and there was always fresh water around the villa. Food was quite healthy so I suggest taking snacks.
The hospital was the cleanest hospital Ihave ever been in. The staff were fantastic there.
The surgeon I had was Dr.Atif, he was lovely and very re assuring.
There are drivers in the villa, who will take you wherever you want to go.
The nurses at the villa were fab, always on hand and would even come and check your blood pressure etc at midnight.
Overall it was a brilliant experience from start to finish and I would highly recommend.
Big thanks to Megan at Serene for always answering my questions and making my journey as smooth as possible.

5 janvier 2024
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Réponse de Serene Cosmetic

Thank you so much for giving us such a lovely review ♥️ We will let Megan know that you have spoken very highly of her 🥰 She will be over the moon ✨ We appreciate you taking the time 🙏🏽

Noté 5 sur 5 étoiles

Can’t fault Serene

I booked my surgery through Serene, it was effortless all I had to sort was my flights and they made sure everything else was in place. I was picked up at the airport by their driver who was lovely and very helpful. My room at the villa was spotless and the villa had everything I needed. I was able to bring my partner with me for my surgery which was such a relief. My surgeon was brilliant, he did an amazing job I am very happy with my results. The nurses in the villa were very accommodating making sure I had everything I needed, helped with my dressings and also helped order in food for my partner and I.
I would definitely recommend Serene to anyone.

3 octobre 2023
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Réponse de Serene Cosmetic

We appreciate your kind words Abbie 🙏🏽 Thank you so much for giving us such a lovely review. This means the world to us 🥰🤗

Noté 5 sur 5 étoiles

Serene cosmetics are the best so…

Serene cosmetics are the best so helpful and pleasant, I had the best experience with them and couldn’t thank them enough for the smile they have given me with my teeth, couldn’t recommend them a enough for everything they done.

10 juillet 2023
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Réponse de Serene Cosmetic

Thank you so much for taking time out of your day to leave us such a lovely review ♥️🤗

Noté 5 sur 5 étoiles

Speaking to an English point of access…

Speaking to an English point of access knowing you’re fully understood made me feel more relaxed about the whole process. Lois was so helpful, anything i wanted to know she gave me the answer or got back to me with it. Sent me a message to see how I was getting on a few days after surgery which I thought was really kind. Since being back home she has been easy to reach & answered. I told her I had a massage booked here she even contacted my masseuse to check she was professional. Just above and beyond what is needed. Thank you 😊

18 novembre 2023
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Noté 5 sur 5 étoiles

Amazing from being picked up from the…

Amazing from being picked up from the airport to arriving at the villa ! The villa was clean and the staff were so welcoming ! I was so nervous for surgery but I couldn’t have been looked after better ! I thank Lois from serene for arranging everything For me and being so lovely and keeping in contact ! I highly recommend!

13 novembre 2023
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Noté 5 sur 5 étoiles

A brilliant experience with Serene…

A brilliant experience with Serene Cosmetics, thanks to Lois's professional and helpful assistance. She was always available to address my questions and concerns, regardless of their size. Lois's dedication, attentiveness, and genuine care made me feel valued as a customer. I highly recommend Serene Cosmetics for their exceptional and outstanding customer service, with Lois being a standout representative. From beginning to the end of my journey she went above and beyond to ensure that my needs were met. Thank you so much, Lois xxx

1 novembre 2023
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