Still awaiting for a direct email contact from this company !!!!!!!!!!paid for a personal product via credit card, never received an order number or any communication from the company. Thought I wasn’... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’ve tried five or six different brands over the years. This is the first one I’m still using after more than a month. The others were collecting dust after two weeks.
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Two months in, no technical issues. Charges quickly, holds its battery well. After all my disappointments with cheaper products, it’s a relief to have something that lasts.
L'entreprise a répondu
Non existent customer service. After assurances that my complaint would be addressed, still nothing. They have the order number and a complaint on file - several emails that explain the item does... Voir plus
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2,5
Bas
40 avis
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Stealing money from customers . Non existent customer service.
Non existent customer service.
After assurances that my complaint would be addressed, still nothing.
They have the order number and a complaint on file - several emails that explain the item does not switch on... and still nothing.
They are stealing money from customers.
They DO NOT provide refunds for faulty goods.
13 avril 2026
Avis spontané
Réponse : Serenevibe Uk
That’s a serious concern and we understand why you feel this way. What you’re describing is not acceptable and clearly not how we operate. If your item is faulty, you are entitled to a replacement or a full refund. Please send us your order number and the email address used for the purchase, so we can locate your file immediately and resolve this without any further delay🙏🏼
Product is absolutely shocking and…
Product is absolutely shocking and customer service appalling and non existent. Would recommend avoiding
22 avril 2026
Avis spontané
Réponse : Serenevibe Uk
We’re sorry this left such a negative impression. That’s not the experience we aim to deliver at all. A faulty product and the feeling of being ignored is understandably frustrating. This clearly needs to be looked into properly. We’ll take this in hand personally and make sure you receive a clear and fair resolution, whether that’s a replacement or a refund🙏🏼🙏🏼
Received my product today (order number…
Received my product today (order number 6995).
I’ve had it charging for over 2 hours and no light, not turning on. Nothing happening.
Tried emailing with no joy - email returned stating address isn’t valid or doesn’t receive mail (info@serenevibe, etc). Lots of money …. Please help.
22 avril 2026
Avis spontané
Réponse : Serenevibe Uk
Sorry for the concern here especially with a product that doesn’t seem to respond at all. That’s definitely not expected. We’ve just sent you an email regarding your request, could you please check your spam/junk folder as well? Sometimes our messages can end up there. We’ll make sure this gets resolved quickly for you 👍
Item's arrived not as described no…
Item's arrived not as described no customer service help links on website do not work. No response via email do not waste your money. I wish I looked into this site like I usually do before purchasing also you cannot leave a review on their website. Avoid at all costs
How? I am not putting my email etc on here and you do not reply to emails?
20 avril 2026
Avis spontané
Réponse : Serenevibe Uk
That’s really not the experience we want you to have and we understand your frustration. Please share your order number and the email address used for the purchase, so we can locate your case and offer you a clear solution, whether that’s a replacement or a refund😊🙏🏼
I’ve tried five or six different brands…
I’ve tried five or six different brands over the years. This is the first one I’m still using after more than a month. The others were collecting dust after two weeks.
1 avril 2026
Avis spontané
Réponse : Serenevibe Uk
Now that’s saying something 😄 This is a real achievement! Glad to hear this one actually sticks around and keeps doing its job exactly how it should be 👍
My daughters tease me because I talk…
My daughters tease me because I talk about it too much. Oh well, when something’s good, I say so.
31 janvier 2026
Avis spontané
Réponse : Serenevibe Uk
We love it 😄 It seems like it’s become a regular part of your conversations, and honestly, we totally get it! Thank you for sharing😊
No direct contact yet from this company
Still awaiting for a direct email contact from this company !!!!!!!!!!paid for a personal product via credit card, never received an order number or any communication from the company. Thought I wasn’t going to receive item but it has arrived but it will not charge despite being on all day.. just lit up and flashing.. would like to report an update as company have responded.. I am awaiting further contact via email as have sent contact details via email to them
14 avril 2026
Avis spontané
Réponse : Serenevibe Uk
We’re really sorry to hear about your experience! Between the lack of confirmation and the charging issue, we completely understand why you’re concerned. Rest assured, we are a genuine company and are here to help you. Sometimes confirmation emails don’t get through (due to a typing error or a filter), which can give that impression. As for your device not charging, this is obviously not normal. So that we can help you quickly, please let us know the email address used during the purchase (or your order number if you have it). As soon as we locate your order, a solution will be put in place without delay🙏🏼
I showed it to my friend
I showed it to my friend, she ordered hers straight away. Now we laugh about it together. It’s actually brought us closer.
11 février 2026
Avis spontané
Réponse : Serenevibe Uk
You wouldn’t necessarily expect that… and yet 😄 It’s lovely to read that it created a moment of connection between you. Just goes to show, it can bring people closer together too! Thanks for sharing that! 🙏🏼
Let’s be clear it works and it works…
Let’s be clear it works and it works well. I won’t dance around it for three paragraphs. Buy it and see for yourself.
2 février 2026
Avis spontané
Réponse : Serenevibe Uk
Message received ! Clear and to the point 😄 No need to say any more when it does the job! Thanks for your honesty and your recommendation – it’s really appreciated☺️
Three options
Three options. That’s it. Not 47 modes you never use. I choose based on how I feel and that’s it. Simple.
9 mars 2026
Avis spontané
Réponse : Serenevibe Uk
We’re delighted that you find this simplicity appealing and that it makes the app so intuitive to use. Thank you for your feedback!😊
At 65
At 65, I thought that chapter of my life was closed. Turns out, it wasn’t. This gave me back something I’d lost a long time ago.
17 mars 2026
Avis spontané
Réponse : Serenevibe Uk
Some things never really disappear… they just wait for the right moment to return. We are truly delighted to have been able to play our part in bringing that back to you☺️
Received my item after waiting a few…
Received my item after waiting a few and was excited, well what can I say apart it is rubbish , it never done a thing for me at all , my wand had to do the job so not happy at all for wasting my money , let's see where I get returning it
4 avril 2026
Avis spontané
Réponse : Serenevibe Uk
We’re sorry to hear that you weren’t satisfied with the product! We understand that this can be disappointing, especially after the wait. Since everyone’s body is different, it may sometimes be necessary to adjust how you use it (position, intensity, etc.) to get the most out of it. That said, if you’d like to return it, we’re here to help. Please provide your order number here so we can guide you through the process🙏🏼
It’s not just a toy for me
It’s not just a toy for me, it’s become a real relaxation moment. In the evening, after a stressful day, it helps me unwind and sleep better.
23 mars 2026
Avis spontané
Réponse : Serenevibe Uk
We completely understand what you mean. When it becomes a real moment just for yourself, to unwind after a long day, it makes all the difference. We’re delighted that it helps you relax and sleep better! That’s invaluable. Thank you for sharing 💛
The battery lasts ages and recharges in…
The battery lasts ages and recharges in under two hours. I never find myself out of power at the wrong moment anymore.
15 mars 2026
Avis spontané
Réponse : Serenevibe Uk
This is the kind of detail that makes all the difference 😄 No more nasty surprises at the worst possible moment. That’s exactly what we want to avoid! We’re delighted that the battery life and charging make your daily life easier
REFUND / NO CONTACT
I have requested and requested a returns form to return the item as it is not suitable, yet I am still to get any sort of reply. I've read the previous post relating to this and the company has come back and said they can't find any trace of an order etc, so I wonder if I am going to get the same response??? Will be interesting to see if anyone responds and if so, what with. All I want is to return the item and get my money back. Please respond someone my order number was #5505. Even though the refund policy states 5 easy steps, it's not proving that easy at the minute!!
31 mars 2026
Avis spontané
Réponse : Serenevibe Uk
Thank you for providing your order number; this finally allows us to identify your case. We apologize for the delay; this is not the experience we want to provide.
Your return request has been received. Our team will send you return instructions very soon so that the process can be completed properly. Please check your spam folder. Thank you for your patience, and we apologize again for the inconvenience🙏🏼
It fits neatly into its little pouch
It fits neatly into its little pouch, discreet and clean. I can even take it away for the weekend without it being obvious in my suitcase. A small detail, but important to me.
16 mars 2026
Avis spontané
Réponse : Serenevibe Uk
People often say it’s the little details that make all the difference… and your message confirms that perfectly 😄 We’re delighted that the format and discretion meet your expectations. Thank you for bringing this up ! It matters more than you might think!🙂
Cleaning was my biggest worry
Cleaning was my biggest worry. In the end a rinse, a bit of soap, dry it, done. No hassle at all.
19 mars 2026
Avis spontané
Réponse : Serenevibe Uk
Thank you for sharing your experience! We completely understand; it’s often one of the first questions people ask. And in the end, when it’s quick and easy, it makes all the difference 😄
How to put it… I’m experiencing…
How to put it… I’m experiencing sensations I never imagined I could at my age. It’s a bit embarrassing to admit, but there you go.
9 mars 2026
Avis spontané
Réponse : Serenevibe Uk
There’s really nothing embarrassing about that 😊 On the contrary, it’s actually lovely to discover (or rediscover) new sensations, whatever your age. We’re delighted to hear that the product is giving you this kind of experience. Thank you for your trust and for sharing this so honestly🙏🏼
My best friend had been nagging me for…
My best friend had been nagging me for months to try it. I finally gave in. She was right obviously. Now I’m the one recommending it to everyone.
6 mars 2026
Avis spontané
Réponse : Serenevibe Uk
Just goes to show… the best recommendations often come from friends 😄 We’re thrilled to see that you finally gave in to temptation and even more thrilled that you’re now the one recommending it to others! Thank you for your trust and for sharing this with us😊🙏🏼
I never thought I’d write a review like…
I never thought I’d write a review like this, but credit where it’s due. It’s effective, it’s simple and it’s become part of my routine.
13 février 2026
Avis spontané
Réponse : Serenevibe Uk
We’re thrilled to hear that the product has become a part of your routine and that it’s meeting your expectations with ease😊Thank you for your trust and for taking the time to share your experience.🙏🏼
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