Still awaiting for a direct email contact from this company !!!!!!!!!!paid for a personal product via credit card, never received an order number or any communication from the company. Thought I wasn’... Voir plus
L'entreprise a répondu
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I tried to cancel as soon as order was placed but there was not an option. I sent many emails, se not even mentioning the cancelation and received immediate responses on those emails (it was a test..... Voir plus
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I wish I'd checked on here before buying on an impulse 😭 Rubbishy 'product' cheap packaging, took a while to arrive and customer service is slow to respond. I have no faith in the quality of this... Voir plus
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Took a while but have now received order
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1,8
Bas
30 avis
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A répondu à 89 % de ses avis négatifs
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So I posted a negative review here and…
So I posted a negative review here and serene vibe UK responded - load of old nonsense about emailing them to the email address I’ve written to countless times - I emailed again and again still no response. Do the decent thing respond - refund or replace - or I will go to trading standards
26 février 2026
Avis spontané
Rip off…This company makes a point of saying…
RIP off…This company makes a point of saying that this toy is the best thing ever yet it doesn’t even come close to a £10 bullet toy. To be frank it couldn’t lick a stamp, not sure if the reviews on the ad are genuine or from people who get off when their mobile vibrates.
At £60 it is an absolute rip off and of course you have to try it to find out if it’s any good and then you can’t send it back for obvious hygiene reasons, so please do not waste your money or time on this as it’s extremely disappointing and underwhelming.
In response to your reply I have contacted you via email and I have heard nothing and sorry but whilst I agree everyone is different and sensational is across the board yet this toy is hyped as being the best thing around and it really isn’t and you will note that there are other complaints about it so like I said people are being ripped off £60 for something that is not fit for purpose so I think trading standards are getting a call next because personally I don’t like being conned.
13 février 2026
Avis spontané
Réponse de Serenevibe Uk
We are sincerely sorry to hear that you were disappointed with the product. We understand that sensations and preferences vary greatly from person to person, and that a product may not be suitable for everyone. All reviews published on our website are real and come from customers who have purchased and tested our products. We do not publish fake reviews, and we take every piece of feedback (both positive and negative) very seriously. Regarding your order on our website, we have not received any contact from you prior to this review. If you have any problems, please do not hesitate to write to us: our customer service team is available and open to discussion. Once again, we apologise for the inconvenience🙏🏼
NEVER USE THIS COMPANY - Sensora Triple Wave
Sensora Triple Wave - ordered on 19th Jan - received and charged up 27th Jan (difficult to charge with magnetic connection because item can be used in water). Light was on after 8-12 hours charging. It could not be turned on. Whatever I tried - NIL.
The item looked and felt as described but NEVER worked.
I immediately emailed the company 27th Jan on info @serenevibe-uk.com. Repeatedly over last month I have resent email of complaint asking for a full refund and exchange - then refund only. NOTHING - NO RESPONSE. Will have to go through my credit card company
27 janvier 2026
Avis spontané
Réponse de Serenevibe Uk
We sincerely apologise for your experience with the Sensora Triple Wave and for any frustration this may have caused. We have received your email and have replied to it. Please check your spam/junk mail folder. In order to proceed with the replacement, we simply need the requested proof of malfunction. Once we receive it, the replacement will be ready and waiting for your return to be shipped immediately. Therefore, we invite you to reply to our last email and we will finalise the return without delay😊🙏🏼
SCAMMERS !! Fake reviews too .
Complete ‘SCAM ARTISTS’ 😡! Tried getting a refund on a product which cost me £50. The email supplied for refunds is exactly the same one they send for feedback.. yet if you send an email to ‘return’ they BLOCK YOU!! Nasty scammers …. SHAME ON YOU
15 janvier 2026
Avis spontané
Réponse de Serenevibe Uk
We are sorry to read your comment and understand your frustration. We want to be very clear: we are not a fraudulent website. We have no interest in scamming our customers for any amount of money. Our company is reputable, with thousands of satisfied customers, and we handle customer service requests and returns transparently. At this time, we have not found any mails from you: it is possible that your message was sent to the wrong address or was not delivered. In order for us to help you quickly, our customer service department has sent you an email and we invite you to reply to it. Please also remember to check your spam/junk mail folder🙂🙏🏼
Washed to return item
Wanted to return item. They say you can within 30 days but all emails bounce back. Looks cheap and very loud so not what they describe it to be. I will be contacting my credit card company
14 janvier 2026
Avis spontané
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