Horrific experience when they first took over my loan this guy called me and said they bought the loan I didn't know that.. he demanded I give him my social security number! I had not received any con... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ab... Voir plus
L'entreprise a répondu
Mario head of customer relations responded and found the issue and immediately took care of the issue found the check and even sent it back by overnight mail. Thank you sincerely for the quick r... Voir plus
L'entreprise a répondu
We had a unique situation with our escrow account and I have some detailed questions when I called. The customer service rep I spoke to was bar far the most knowledgeable person I have interacted with... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Coordonnées de contact
3138 E. Elwood Street, 85034, Phoenix, Etats-Unis
- 866-867-0330
- customerexperience@servicingdivision.com
- servbank.com
3,9
Bien
302 avis
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cherise King was so great
Cherise King was so great. She helped me when no one else would. I give her 5 stars
26 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Customer service is perfect
25 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Good experience with supervisor
John A. was kind and understanding. He took the time to listen to my questions and find a solution. He was patient while I got my bearings.
25 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Missing TMS
I recently had an extremely frustrating and disheartening experience with Servbank as a company. This has going on since December. The Reps I spoke to were kind, thoughtful, and tried to be as understanding as they were allowed to be. Due to sudden income loss, we reached out to the "dedicated care team" for help. The initial process was so easy and made all our problems seem so light. But nothing was done as indicated. We got reported delinquent all while being told "our paperwork was in process and we had nothing to do on our end". Our credit score took a 104 pt. hit .... I have gone as far up as the supervisor being told I'm wrong with the only proof on their end. If I'm wrong or misunderstood something, so be it, but I would like to get a transcript of the conversations because I took notes and tried to be as meticulous as possible in making this decision. I don't take my finances/ bills/ credit score lightly. Nope, no transcript take legal action if you want that... What? On top of that, every rep. I have spoken with, despite their kindness, adds another little detail that wasn't added in prior convos. Just frustrating.
24 février 2025
Avis spontané
Réponse de Servbank
Hello Tiffany, My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number and best contact information? My email address is customerexperience@servicingdivision.com. I look forward to working with you.
Best Mortgage Company EVER
I have been with ServBank for several years. Every single interaction I have had with them has been extremely positive!! Today, I spoke with another phenomenal representative. They have calmed me when I was worried, answered questions, laughed with me, and supported me in my home journey. I honestly, could not ask for a better mortgage company. Thank you!!!!!
19 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
EXCELLENT customer service!!
EXCELLENT customer service!!! Polite, informed and informative!
18 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
App is very easy and the people are…
App is very easy and the people are very polite and helpful.
14 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
The app’s will mess you up without your knowledge.
For some reason; ServeBank mobile app is messed up. Has been for several months. I went into the application to look at my bill and actual due date. Then I came out of it. 2 hours later; I got an email thanking me for making a payment, which I did not do. I have to plan my payments because I’m on a limited budget. If I had not seen this, I would’ve been having a lot of grief. You need to fix this. The lady who helped me was fantastic and saw the predicament that this faulty app put me in.
6 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Friendly associate
Friendly associate, customer service, amd of subject matter.
7 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Talent folks with people skills at "Servbank"
Was fortunate to have made contact with an Associate, who was so well informed, he was able solve an issue. One which even I could not actually articulate the source of my problem.
He weathered thought all my misgivings and successfully cleared up all those concerns!
JP Howard
6 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Serve Bank is the best in customer assistance and support
I was injured at work and am waiting for my payments to kick in and I am a few day past getting my payment in. I called serve bank and talked to customer service who was very supportive and worked with me to get my payment scheduled and keep my account straight. I really appreciate customer service and all they do to help. I highly recommend Serve Bank to anyone need assistance with a home mortgage for a new home or current home. Very Happy.
5 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Réponse de Servbank
Thank you for sharing your positive experience with us.
Excelente amabilidad
4 février 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Agent was very helpful and with…
Agent was very helpful and with positive and happy attitude. Very knowledgeable and was able to solve the online login issue.
30 janvier 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
I greatly appreciate the service…
I greatly appreciate the service provided by the mortgage agent. They were quick to identify my issue and worked efficiently to resolve it. I am very satisfied with the outcome and would definitely recommend their services to others. Thank you for your assistance!
24 janvier 2025
Avis spontané
Servbanks escrow people are a disaster
Servbanks escrow people are a disaster. First they overpaid my taxes, and when the county returned the funds, the did not credit them to my account. Second, I paid my own taxes directly and called Servbank to make sure they did not duplicate the payment. Three weeks later, they don't have in the records that the taxes are paid and plan to duplicate the payment.
23 janvier 2025
Avis spontané
Réponse de Servbank
Hello Pam, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
Very kind young lady
22 janvier 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
customer service very professional was…
customer service very professional was very helpful
13 janvier 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
It was easy to reach a live customer rep
It was easy to reach a live customer rep & the representative was friendly & helpful.
17 janvier 2025
Avis spontané
Escrow amount
This mortgage company is terrible and deserves no stars. Will tell you an amount and change it at their own will.
15 janvier 2025
Avis spontané
Réponse de Servbank
Hello Ashley, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is customerexperience@servicingdivision.com. I look forward to working with you.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.