Sewport Avis 

The idea of a trading hub that connects you to useful companies you won't have heard of seems sensible but the reality is that it was a waste of my time and money.
I spoke to several companies, none of whom could make the product I was looking for except one. So I decided to go and visit them to have a face to face meeting before placing my order.
They were listed as being in central London but when I asked to go and see them they said they were in some backwater in Africa I've never heard of.
When I asked them why they were described as being in London they said 'We relocated'.
Bull.

I was offered a discounted monthly rate to subscribe to Sewport but like SO many other reviewers on here I had no idea it was going to automatically rebill at the full £18.75.
When I complained to Sewport they said that it was clearly written on their pricing page.
I asked them if it's so clearly written then why are there so many negative reviews on Trustpilot complaining that they had no idea they were about to be charged?
Unlike every other website there is no warning e mail saying 'your subscription is about to renew at full price'.

I asked if they would refund me as I hadn't used their website for weeks but they referred me to their T&C's which state 'no refunds'.
As a business owner I personally can't see the logic behind refusing to refund someone £19 knowing that they are likely to leave you a negative review, the cost of which is far higher in the long run.
Your reputation is everything, isn't it?

My advice? Don't waste your money.

Cue the stock response from Sewport below....

Scam. Scam. Scam. Suppliers are all worthless and total waste of money. This guy Henry who seems to be in charge of customer service is the least helpful guy in the world. AVOID THIS WEBSITE AT ALL COSTS!!!!!!!!!!!! Sewport, at least act like you care about your customers for f sake.

This platform is a total scam!! Do not trust or give any money to sewport or any of their manufacturers. Once they collect your money upfront sewport is not liable for any misunderstandings(scams). The manufacturers promise great products and fast delivery dates but you get nothing in return for your money but empty promises! ALERT BIG SCAM!!!

Watch out, big scam! Poor platform, communication and customer service.

Absolute scam!!
They used my account details even after I did not authorise a subscription. I saw multiple deposits of $0.70 until they took out more!! They then cancelled my login and so I couldn't even go in to cancel it myself!! Pathetic excuse of a business.

You have no freedom of communication on this platform, its like they own you. You cannot give your phone number or have a skype conversation with the manufacturers, you cant pay using the platforms that you want.
Total control on what you say.
Just like High School!!
And they charge you monthly fees.

I am yet to actually get a product from the manufactures. However I think using Sewport comes down to one thing; do you actually want to build a brand, or are you just looking to make a quick few t-shirts. If it is a quick few t-shirts than go somewhere else as this would be a waste of money. If you want to build a brand than yeah DEFO worth it. They have advice on making a brand, links to loads of companies (I have been talking to 8 different manufactures on the first day of being on here and they all seem to been able to work with my rather niche requirements), and a good interface. So up to you, but if you are really interested in this industry then yeah give it a go.

BY FAR THE WORST EXPERIENCE CHARGED ME 3 DAYS AFTER MY TRIAL ENDED AND HAD THE WORST CUSTOMER SERVICE ASSISTANT ON THE PHONE REPEATING THE SAME STUPID WORDS 100% WOULD NOT RECOMMEND STAY AWAY

I paid £225 for a service that I never had and they have prove of this! However, they refuse to give it back to me.
12 months ago I created an account using the free trial offer. I was on their website for one day as I saw that this was not suitable for what I was looking at that moment, then, I never went back to Sewport again and I complete forgot about this company. However one year after this issue, an unauthorised payment pop by my bank account and for my surprise... It showed that they took money every month! The suspicious part is that I never received any email from them, I never saw any invoice, any payment reminder or any kind of information from them to me, regarding what they are doing in the full 12 months... The last email from them was the same week I did the mistake to sign in to their website... They do know very, very, well what they are doing.
This is the wrong side of the industry and I am embarrassed to see business inside this industry taking advantage of people.
I never experienced something like this before. Also, I never made a complaint before, however this situation crossed all the limits of respect and trust between professionals, am in shock.
I will definitely not recommend Sewport to no one. If I had read the bad reviews and complains that this business have before I could sing in... I will definitely remove them from my list.
We need a change, we need a more clear, fair, loyal, legal and conscious place in the clothing manufacturing industry. Enough hard it is already to find the correct manufacturers, and then Sewport dodgy subscriptions comes to steal from you. Lets see if Sewport can open the eyes, my money don't belong to you as I never used your website/services. This is called stealing!

i signed up to the free 7 day trial and they took 5 dollars from my account, so its not really free then is it?? the whole thing is a scam
And then they put you on their premium plan without finishing the trial

I used the free trial period, and extended my account based on a huge reduction in the subscription fee as I was interested in browsing the platform for future use. The subscription automatically rolled over to £18.75/month. I contacted Sewport only a few days after noticing the payment for them to simply state 'all subscription fees are non-refundable'. It should be evident from my account that there has been no activity for weeks. A short-sighted refund policy which will only put off prospective customers. Avoid where possible.

Be careful, I tried to 7-day trial period to have a look and it then converted automatically (with no warning email) into a paid premium membership... That's a very very poor customer experience.

Now I'm fighting to get the equivalent of 5 months worth of subscription back but I'm facing a chatbot that uses the "it's in the Terms & Conditions" excuse over and over. I'll have my lawyers check this out.

Very sad to see there are companies taking advantages of dodgy/sneaky T&Cs & UX/UI to make money. But maybe they actually need that to be profitable... who knows

A huge disappointment as I wanted to ask guys for helping sourcing material to produce masks for the NHS and they would not allow this because everyone needs to sign up and leave their CC details because "they have also running costs of the platform" - i think what the guys failing to understand that the entire country is going to melt, and because of behavior like this, we may not be able to produce masks for the NHS for FREE - cause they want my £18.95 a month. Well done guys!

If you send a manufacturer a payment through the platform over a limit, you will have to transfer the funds to Sewport's escrow account (then they will release the funds to the manufacturer). Plan to have the escrow process take MONTHS.

Also, every time I try and type "email" on the chat to my manufacturer, the platform automatically inserts "Hey! Let's communicate only here, through Sewport.
This reduces the risk of scams and fraud and gives us additional escrow payment protection!
It's not safe to communicate outside of this website. I really mean it."

This platform is a total joke. I will be getting off the platform as soon as I can transition.

Perfect business service of Sewport platform!
I am a member manufacturer since the beginning of 2018 and I found new customers in 1-2 months

The platform is easy to use, the communication goes very well. The support is very helpful and really fast in replying.

The payments are organized perfectly through the Sewport platform and the transfers are executed in a good timing. Mazzio clothes

Best platform for the young brand. Very easy to use and to achieve best results. Great experience so far!

Brilliant experience so far, good initiative, done quite a bit business with hassle free services. Highly recommended for all. Keep it up Sewport.

Love using Sewport, makes communication fast and easy, brilliant way to meet new clients, quick and safe money transfers, would highly recommend to anyone.

What a fantastic platform for the entrepreneurs. The easiest way to use and best outcome achieved. Trustworthy fro both manufacturer and brands. I am really happy and satisfied.

Excellent quality garments and immense detail. Exactly what I wanted thanks! Also thank you for the speedy responses :)