I bought the original cantilever umbrella from Shade Australia and this is the second replacement cover I have bought from the them. The umbrella is one of the best invetsments I have made and the co... Voir plus
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At first I did not like the website and left a low review, but I'd like to upgrade the review, since speaking to very helpful staff and after receiving the excellent products. I've also been told the... Voir plus
Straight forward to select umbrella size, fabric colour and base connection type. Got a quick response to a query re connection of base plate option directly over top of 30mm thick stone paving . ende... Voir plus
L'entreprise a répondu
I needed clips to secure the shade cloth to metal bars rather than timber ones. Once I found the supplier I was impressed with the ease of purchase. The despatch was timely and the product arrived wit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de mobilier de jardin
- aussi dans
- Fourisseur de construction de jardin
- Magasin d'ameublement d'extérieur
Écrit par l'entreprise
Market Leader in Umbrellas & Shade Cloth. Shade Australia is one of the oldest and most respected companies in the industry.
Coordonnées de contact
17, 2565, Ingleburn, Australie
- 1800155233
- webmaster@shadeaustralia.com.au
- shadeaustralia.com.au
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very efficient process
Very efficient process and good communication once despatched. Deducted one star due to lack of tracking info despite opening an account for this purpose.
28 août 2026
Réponse de Shade Australia Pty Ltd
Hi John,
Thank you for your review!
We're glad to hear that you had a positive experience purchasing from us, but it's a shame that our website let us down. I'm not too sure what the issue was but I can say that we're launching a new, updated site soon that will hopefully make issues like yours a thing of the past!
I'm sure your Savannah Cantilever Umbrella will do a wonderful job for you for many years to come!
Kind regards,
Alana
Kind regards,
Alana
Excellent quality
Excellent quality. Easy to assemble. Great coverage. Hassle free delivery.
22 août 2026
Réponse de Shade Australia Pty Ltd
Hi Trenton,
Thank you for taking the time to submit a five star review based on your experience with Shade Australia!
We're ecstatic to hear that you had a fantastic experience with our store and that you are happy with the quality, coverage, and delivery of your umbrella, as well as how easy it was to assemble.
I'm sure your new Savannah Cantilever Umbrella will do an awesome job at keeping you cool and protected from the sun while looking great!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Arjen,
Thank you for taking the time to give us a five star review.
We're thrilled to hear that you had a great experience ordering from our website and that delivery went smoothly for you! We always do our best to ship quickly with trusted couriers.
I'm sure your Bambrella Hurricane Umbrella will do an incredible job for you for many years to come, and look great while doing it!
Kind regards,
Alana
Great service
Great service, needed product ASAP and they obliged with Express post, thank you.
3 septembre 2026
Réponse de Shade Australia Pty Ltd
Hi Ralf,
Thank you for your great five star review!
We're always happy to help and I'm glad to hear you apprecaited the service! I'm sure your Shadefix Shade Cloth Fastening Strips will do a great job for you.
Kind regards,
Alana
Excellent service
Good website offering a substantial range of products. Prompt and professional service with good communication from Shade Australia throughout the ordering and delivery process.
5 août 2026
Réponse de Shade Australia Pty Ltd
Hi Stephen,
Thank you for taking the time to write us a five star review!
We're very glad to hear that you appreciated the range on our site and that you had an excellent experience ordering from Shade Australia! We always do our best to ship as soon as we can and keep our customers updated.
I'm sure your Lynden Cantilever Umbrella will do a fantastic job for you for many years to come!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi John,
Thank you for taking the time to write us a five star review!
We really appreciate it.
Kind regards,
Alana
The quoted price for the umbrella did…
The quoted price for the umbrella did not include tax which felt misleading.
31 août 2026
Réponse de Shade Australia Pty Ltd
Hi, thank you for sharing your review.
I have reached out via email to follow up on your review as I can see that you ordered online, and all of our products are displayed on our website inclusive of GST. We would really appreciate some clarification on where the tax was not included.
Kind regards,
Alana
Great website!
Spent too much time trying to find a cover for an outdoor umbrella. I wish I’d looked at Shade Australia first! Made the decision within minutes of finding the Shade site and verified my choice by making a quick call to Shade.
31 août 2026
Réponse de Shade Australia Pty Ltd
Hi Di,
Thank you for taking the time to write us a lovely five star review!
We're always happy to help and I'm glad to hear that we were able to help you find the perfect sized Protection Cover for your Centrepost Umbrella!
I'm sure it will do a fantastic job for you for many years to come.
Kind regards,
Alana
Very helpful and made every effort to…
Very helpful and made every effort to ensure I had identified the correct umbrella to ensure the ordered base would fit.
28 août 2026
Réponse de Shade Australia Pty Ltd
Hi Richard,
Thank you for taking the time to write us a five star review!
We're very glad to hear that you appreciated the level of service you received throughout your order! We always think it's a good idea to check with customers because we know if it was us, we'd want to be sure too!
I'm sure your Inground Bases will do a great job for you.
Kind regards,
Alana
we got what we wanted
8 août 2026
Réponse de Shade Australia Pty Ltd
Hi Carole,
Thank you for giving us a review!
We're glad to hear you had a positive experience with us, and I hope your 303 Aerospace Protectant does a great job for your needs!
Kind regards,
Alana
This is our second purchase through Shade Aust. They are always professional, their products are of great quality. Highly recommend.
This is our second purchase through
15 août 2026
Réponse de Shade Australia Pty Ltd
Hi Kylie,
Thank you for your wonderful five star review of Shade Australia!
We're very glad to hear that you have returned for more world class shade, and we really appreciate your recommendation!
I'm sure your Sunranger FibreSun and Rova base will do a fantastic job for you for many years to come!
Kind regards,
Alana
I needed clips to secure the shade…
I needed clips to secure the shade cloth to metal bars rather than timber ones. Once I found the supplier I was impressed with the ease of purchase. The despatch was timely and the product arrived within days. I would recommend Shade Australia to all. Cost was comparative as well. Thank you.
6 août 2026
Réponse de Shade Australia Pty Ltd
Hi Jerry,
Thanks so much for taking the time to write us a great five star review!
We're thrilled to hear that you were able to find the perfect product for your needs, we love the Shadefix strips because they make shade cloth DIY so easy! We're also glad to hear that you received your order in good time as well!
Kind regards,
Alana
Great product fast delivery
6 août 2026
Réponse de Shade Australia Pty Ltd
Hi Vernon,
Thank you for your five star review!
We're so glad to hear that you're happy with your new Umbrella Protection Cover and that you received it in good time!
Kind regards,
Alana
Good quality product with helpful staff…
Good quality product with helpful staff .
My market umbrella had to be transported inter state and it arrived very fast .
Would use this company again .
3 août 2026
Réponse de Shade Australia Pty Ltd
Hi Martin,
Thank you for your fantastic five star review!
We're very glad to hear that you had a positive experience with our store, from our friendly staff to shipping and delivery with a trusted courier. I'm sure your Sunranger Cafe Series Centrepost Umbrella will do a splendid job for you for many years to come!
Kind regards,
Alana
Thanks love the umbrellas and they…
Thanks love the umbrellas and they arrived promptly!
31 juillet 2026
Réponse de Shade Australia Pty Ltd
Hi Kyah,
Thank you for taking the time to five us a five star review!
We're ecstatic to hear how happy you are with your new Sundreamer Nyx Beach Umbrellas - they really are a stylish and sunsafe choice for a day out! We're also glad to hear that you received your order in good time!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Patricia,
We're so glad that you found it easy to order from our website, and that you received your Umbrella Protection Cover in good time! We always do our best to ship as soon as we can so it's great to hear how quickly your order got to you.
Thank you for the five stars!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi John,
Thank you for taking the time to write us a five star review!
We're thrilled that you had a great experience with our store and that you received your Umbrella Protection Cover quickly! We always do our best to ship as soon as we can!
Kind regards,
Alana
Réponse de Shade Australia Pty Ltd
Hi Scott,
Thanks for the five stars!
We're glad to learn that you received your order in good time. We always do our best to ship as soon as we can!
Kind regards,
Alana
Great web site and easy to order
Great web site and easy to order. Good arrived in time as as described.
20 juillet 2026
Réponse de Shade Australia Pty Ltd
Hi Rodney,
Thank you for your great five star review!
We're thrilled to hear that you found it easy to order on our website - we have worked so hard on making it a breeze to navigate. We're also glad that you received your order in good time!
I'm sure your 70% Universal Shade Cloth will do a brilliant job for you for many years!
Kind regards,
Alana
Good communication
Good communication. Umrella cover was securely packaged & short postal delivery.
26 juillet 2026
Réponse de Shade Australia Pty Ltd
Hi Stephen,
Thank you for taking the time to give us a five star review!
We really appreciate your feedback and are very glad that you had a great experience ordering on our website, and you received your order quickly. I'm sure your new Umbrella Protection Cover will do a great job for you for many years to come!
Kind regards,
Alana
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