Shaws Department Stores Avis 

Quick delivery and good quality product

Excellent website. Great range of products. Had my order within a couple of days.

Attitude of the staff. I visited the Athy shop with my family on 19th of feb 2025... The security was behaving very much rude, as if I am there to rob something.... The moment i entered the shop he is behind me.. It was annoying.. So i dropped my plan to shop more and just payed for the minimal stuffs what I picked and i have to leave..

Tis is very annoying.. Please be noted that I own my own house( not social home) and two cars and other expensive gadgets.. Both me and my wife are well earning with reputed jobs.. There is no need to rob any thing from anyone..

So i need to give a an under rating for your shop.. The behaviour from your staff was very much rude.. Hence I am not going to recommend your shop to any of my friends or families anymore. Thankyou

Easy to follow Web site and helpful reviews made it all a happy experience

It was great service from the click & Collect

Great experience with this online shopping the only thing was I ordered a full set of bedding but a day after I ordered i got a refund fir the sheet that was out of stock

Staff politeness, ease of returning items, good range of quality items. However no toilets, which is quite important for the elderly - I would have thought there should be toilet access in a department store

Bought underwear in shaws on Monday 2nd February 2026, when I went home I checked the receipt and saw I was charged €42 euro for a bra I hadn’t purchased! I rang the store this morning and was told that they had an IT problem and this has been happening for a while!!! An extra item has been appearing charged to customers and their IT guys were having difficulty sorting it out…I said why were they not telling customers to check their receipts and was told it didn’t happen all the time, ….i went back today Tuesday on my lunch break to get a refund and no problem but no apologies from customer service… I asked for store manager, when I met him he apologised and asked if I got sorted I told him I did but asked if I hadn’t noticed were shaws keeping my €42 he said he had only heard about the problem this morning.. I told him customer service said it was an ongoing issue …. He blamed the staff for not telling him and said basically yes shaws would have kept the money because they wouldn’t have known…..he’s the manager and wants me to believe that he didn’t know until today really!! I’m absolutely speechless…..check your receipts or you could be ripped off by shaws Waterford

Very efficient and great service

Great staff great customer service

I had to report a faulty item I had bought online at Shaws Department store's before Christmas. I put off emailing Shaws as I did not need the inconvenience of it so close to Christmas. However, my experience was the total opposite to inconvenient. I emailed Shaws late Tuesday evening. The
matter was sorted on Wednesday without any hassle or inconvenience on my behalf apart from writing a brief email.
This is how business should be carried out if it is to be a success.
Thank you to Andrea in particular who assisted in my case.
Deeply appreciated.

I was in Shaws ladies department in the Crescent in Limerick paying for goods . At the check out 2 female assistants discussed their breaks the entire time. Very vocally about who had or hadnt got a break. Their discussion slowed the sales process so much that after a min I remarked that nothing was coming up on the tap machine which momenterally drew the clerks attention back to me. It was unprofession service and Id hate to think it was a regular event. Maybe I got them on a bad day ??? But Shaws do better.

Great value and very quick delivery

Efficiency

I am delighted with the items I got this is my second time order from shaws quick and easy and delivered in less than two days I would recommend them to anyone who wants to buy online close I was lucky because there was discount on all the items which is great

I found this company to be very prompt on dispatching my order and keeping me informed on its progress. Also very easy to place order at checkout. My item arrived within a few days and the product quality is very good. Highly recommend this store.

Great service and a good choice as always.

Great company always great value compared to other retailers genuine value for money definitely no problem recommend to anyone

Excellent online customer service. Very efficient!

I ordered click and collect in Friday the 12th of December. The confirmation email said they aim to deliver in 3 to 5 working days. As I'd heard nothing up yo today the 17th of December, I emailed them. They have now said that click and collect delivery is 7 to 10 working days.

I understand Christmas and people being busy, however they are an Irish company with their warehouse in Ireland.

How could they be that slow?

So avoid click and collect.