WARNING: Terrible customer service. My Lidl package has been stuck in their warehouse since September 21th (Order No. 2561513603) and I cannot access my account because their website is broken and giv... Voir plus
L'entreprise a répondu
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Funktioniert unproblematisch. Mann muss sich halt exakt an die Vorgaben auf der Seite halten. Nachdem das Paket in Spanien ankommt bekommt man den Preis für den Paketdienst übermittelt + Handling und... Voir plus
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Fast and easy service, no complaints here. Packages are sent out fast and secure. Unfortunately, extra insurance is only available via UPS which is more pricey, but at least you are covered that way.... Voir plus
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El teléfono para comunicarse no sirve, póngalo completo. Además en todas las sucursales es lo mismo, no te contesta ningún humano, puros tontos robots. Mi pedido aparece como entregado ayer a las 6.30... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Your shipping address and return address in Spain - cheap and fast - You need a ship forwarder or a return address in Spain? You found it!
Coordonnées de contact
Av. Ausias March 29 bajo, 46100, Burjassot, Espagne
- 963391330
- contact@shipping-address-spain.es
- shipping-address-spain.com
3,0
Moyen
173 avis
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A répondu à 100 % de ses avis négatifs
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URGENT: No customer support and broken website (PO Box: JOSMAN2)
WARNING: Terrible customer service. My Lidl package has been stuck in their warehouse since September 21th (Order No. 2561513603) and I cannot access my account because their website is broken and gives registration errors. I have sent multiple emails explaining that my NEW PO Box is JOSMAN2. Nobody replies to my messages and nobody answers the phone (+34963391330). Please link my Lidl package to my JOSMAN2 account manually so I can pay and receive my package! I am not responsible for any storage fees, as this delay is entirely caused by your broken system.
28 septembre 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
We apologize for any inconvenience caused. We would like to clarify that your package has been correctly registered in your customer dashboard since September 21st.
Regarding the access issues to your account, the difficulty was due to incorrect login credentials/forgotten password rather than a registration error. Additionally, our website was only temporarily unavailable for less than 24 hours due to scheduled internal maintenance, aimed at providing a better experience and service to our customers.
If you are still having trouble resetting your password or accessing your dashboard, please contact us directly so we can assist you and resolve this as quickly as possible.
Package delivered to warehouse 17 days…
Package delivered to warehouse 17 days ago, no info. Website down.
24 septembre 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
UPDATED
Your package has already been shipped: 1Z58X4166807619304
And you are not responding to any of our messages.
It has been 17 days because you haven't sent it yet.
The website has been undergoing updates for less than 24 hours. I would ask that you remove that review; we keep our servers active and optimized, but if the site goes down during an update—precisely because we employ cutting-edge security measures for our clients—I do not believe we deserve such a review.
Very slow, extremely expensive, terrible customer service
Very slow, extremely expensive with hidden fees and charges, terrible customer service. I'm still waiting for my parcel after 10 days.
5 septembre 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Your package arrived and you were notified on August 27th, yet you chose to ship it six days later. After selecting FedEx from among more than 30 available carriers—which took another four days to deliver (a very reasonable transit time)—the primary delay was actually caused by you.
You chose not to ship the package immediately upon its arrival or by the following day at the latest.
We therefore do not understand why you are blaming our service when the decision to delay shipment was yours.
Regarding customer service: as you are likely aware, all inquiries and questions are answered almost immediately, whether via email or the platform's internal ticketing system.
As for prices, these are fully transparent and easily accessible to you—and any other customer—on the main page.
We honestly believe that shipping to Ireland for €29 is one of our most economical options. There are absolutely no hidden fees; everything is clearly stated on our platform and in your customer panel. Perhaps you didn't check or take this into account. We are one of the platforms with the best and fastest response times for our customers.
Very disappointed with the customer service
Very disappointed with the customer service. I have a package that supposedly was sent to my address, but so far in the tracking app of the company that will forward the package to me it's saying that the they did not receive the package, while in the shipping address website says that the package was sent. Already sent messages both on website and via email and no response on both of them.
26 août 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you for your feedback. We would like to clarify the status of your shipment and address your concerns:
Package Delivery Status: According to official carrier records, your package was successfully delivered on September 1st. You can track the full transit history directly on the carrier's official portal using your tracking link: https://www.cttexpress.com/localizador-de-envios/?sc=0033260046389700075879
- Courier Operations: Please note that local and international couriers (such as CTT Express) operate independently from our forwarding platform. Updates within third-party tracking applications or final-mile delivery scans are handled directly by the logistics provider.
Now that your package has been delivered safely, we kindly ask if you would consider updating or removing this negative review. As the delay in tracking updates was on the courier's side rather than our platform, a 1-star rating does not accurately reflect our service.
If you need any further assistance with future shipments, our team remains at your disposal.
Avoid this service at all costs - last resort option
I've used this service twice, and I will no longer be using them. I would not recommend them unless you absolutely have no other option and need to have a package forwarded from Spain.
The service itself is "okay" - it appears somewhat organized and responsive, not knowing anything behind the actual operation. The major issue is the pricing and transparency related to pricing. When used a little over a year ago, it was about 50€ to ship two shirts to the USA. It was already expensive then, but somewhat worthwhile to ensure safe delivery of goods from Spain.
Just recently, the same forwarding cost for two shirts suddenly went up to about 240€, and that does not include the import fees. These prices are exorbitant and do not reflect market rates for shipping small items under 1 kg overseas, so there appears to be a lack of transparency by this company as to what proper pricing guidelines are. In addition, no other options are presented to you - that is the only option that can be selected. If you wanted the package returned, you would need to somehow contact the vendor or shipper and have them pick the item up. There is also a handling, processing, and storage fee associated with every action requested. The only thing they will do for free is to graciously "destroy" your item.
The business owner is also extremely defensive and aggressively responds to criticism by deflecting the problems and putting the onus on the customer to check rates as opposed to a common sense approach that dictates a small package should not end up costing almost $350 in shipping and import fees. To "save money" they will try to funnel you into some subscription service, which itself is suspect because why would anyone want to pay subscription fees for a service they may use only a few times, if at all. I will also note that I was charged double for shipping (one for each shirt) even though it was requested to be consolidated and was shipped as one package, with their own calculator providing grossly inaccurate estimates since the costs ended up being much higher.
I would not recommend this service, because they are likely making large profit margins off each package, no matter how small they may be. You may as well be burning your money.
Update: so after missing items in my original shipment, a second package suddenly turned up over a week later. It turns out that their "consolidation" option doesn't mean they will actually consolidate the shipment. Instead, they just slapped a new label onto each small package so they can overcharge twice. To make matter worse, they used the same invoice receipt for each individual shipment, when the one invoice receipt was supposed to be for both packages combined, thus requiring me to pay the same duty fee twice. Do not believe their assertions that they handle your packages with care. This service is a scam, use at your own risk.
19 août 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you for taking the time to share your feedback. We take transparency and customer satisfaction very seriously, and we would like to clarify a few important technical aspects regarding your shipment:
- Dimensions and Volumetric Weight: International shipping costs are not determined solely by the type of product, but by the final package dimensions. In this case, the package measured 40 x 44 x 7 cm. Couriers calculate charges based on volumetric weight, which directly impacts final rates for transoceanic shipments.
- Consolidation Process: We can confirm that your packages were properly consolidated. Carrier policies strictly prohibit shipping two separate packages under the same label, as this would be processed as a duplicate shipment.
- Monthly Rate Updates & Premium Membership Savings: International transport rates fluctuate on a monthly basis due to fuel surcharges and market adjustments; all current rates are always publicly accessible on our platform prior to placing an order. To help offset these costs, we strongly encourage customers to consider our Premium Subscription. For less than €10 per month, members receive significantly discounted shipping rates and lower service fees, generating savings that far outweigh the small monthly cost.
- Premium Shipping Partner (UPS): For destinations outside the European Union (such as the US), we prioritize top-tier carriers like UPS. This guarantees faster processing, full traceability, and streamlined customs clearance to avoid delays.
At shipping-address-spain.com, our commitment is to provide a secure, transparent, and reliable forwarding service from Spain. While we regret that the carrier's rate for these specific package dimensions did not meet your expectations, we ensure that every item is processed with full care and regulatory compliance.
Our support team remains at your disposal should you wish to review any further details regarding your account.
Following up on my review below
Following up on my review below, while I still stand by initial statement, as did PayPal with dispute resolved in my favour, I unfortunately did not receive my package due to initial error and subsequent time delays.
However after the initial conflict and back and forth, they did work with me to resolve to get the items returned to merchant, which I appreciated. Despite my unfortunate outcome they did provide timely and helpful responses until resolution.
4 août 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you so much for providing a genuine assessment of our service and your experience with our platform. We look forward to serving you again in the future.
They do not reply to emails and use UPS…
They do not reply to emails and use UPS as a courier.
29 juin 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
We respond to all emails, and UPS is one of many courier companies. The customer has the option to choose the one they prefer based on their destination.
Fast and responsive
Fast and easy service, no complaints here. Packages are sent out fast and secure. Unfortunately, extra insurance is only available via UPS which is more pricey, but at least you are covered that way. Still, speed wise, the best forwarding service I have used so far and will continue to do so in the future!
27 juin 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you so much for providing a genuine assessment of our service and your experience with our platform. We look forward to serving you again in the future.
It’s a scam, don’t use it!!
I bought a cashmere and used shipping address spain to get it delivered to me in Ibiza. The package never arrived, there is no one to contact and I found out it’s a scam!! Don’t use it.
After response: This info was never available. If that’s true, pls return the package and I will remove the review once I can see the return worked out.
6 juin 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
To collect your package, you will need your ID and the tracking number. We have already provided you with the information that was already in your customer panel and the office address, which you could have also checked yourself before blaming us for something that is NOT our responsibility.
Correos Office:
AV CUBELLS S/N SANT JOSEP DE SA TALAIA 07830, 07830, SANT JOSEP DE SA TALAIA
Come and collect it or it will be returned.
Please remove the negative review from Trustpilot, as the package is waiting to be picked up at the office because you were absent during delivery.
Fiquei convencido pelo feedback…
Fiquei convencido pelo feedback positivo e primeira vez que utilizei o serviço para comprar telefone da OPPO em Espanha e tudo correu certinho e rápido. Voltarei a usar o serviço.
6 mai 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Providing excellent service is always our top priority, and your feedback means a lot to the team. We look forward to helping you again soon!
Sent expensive item successfully
I wanted to buy an Honor tablet in Portugal, but it only shipped to Spain. I bought it, Shipping-address-spain received it and sent it to me. It took a few days using UPS, but the tablet and all the accessories came perfectly fine. I was worried since the tablet was a bit expensive and it was my first time using shipping-address-spain, but I'm very satisfied! They also always replied to my emails within 10 minutes, which was great too. I'd use again if I ever need to order something from Spain! My only criticism is that the website could look a little more polished and professional. Either way, thank you shipping-address-spain!
23 mars 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Providing excellent service is always our top priority, and your feedback means a lot to the team. We look forward to helping you again soon!
Easy to use
I found this amazing item I’d been looking for for what felt like forever but only posted to Spain. I used this company and could not be more pleased with the service. Will 100% be using again. Seamless process.
5 janvier 2026
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Providing excellent service is always our top priority, and your feedback means a lot to the team. We look forward to helping you again soon!
Europes best freight forwarder
The team at shipping address Spain completely exceed expectations. Very helpful, friendly and quick processing times. I have used them a couple times now to ship packages to both the UK and NZ. There was an unforeseen issue with delivery to their warehouse and the team assured me they would collect my package from the collection point which was a massive relief - thank you Salvador! A week later my package arrived safe and sound in NZ. Would definitely recommend using them for any freight forwarding.
31 juillet 2025
Avis spontané
Réponse de Shipping-Address-Spain.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Providing excellent service is always our top priority, and your feedback means a lot to the team. We look forward to helping you again soon!
I found the service very expensive I…
I found the service very expensive I have gotten parcels from America for half the price
Regards
Finola Farrell
11 juillet 2025
Réponse de Shipping-Address-Spain.com
Thank you for your feedback. We understand that pricing is an important factor when choosing a shipping service. However, our rates reflect the exceptional care and attention we provide — not just to your packages, but to you as a customer. We prioritize security, speed, and a personalized experience to ensure that every shipment arrives safely and on time. While some alternatives may offer lower prices, we believe our service speaks for itself in terms of quality and reliability.
Great service.
5 juillet 2025
Réponse de Shipping-Address-Spain.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Providing excellent service is always our top priority, and your feedback means a lot to the team. We look forward to helping you again soon!
Always great!
Always great!
Very pleasant experience: they are responsive, helpful, and act quickly. I will definitely come back, thanks!
1 juillet 2025
Réponse de Shipping-Address-Spain.com
Thank you so much for your wonderful feedback! We're truly glad to hear that you've consistently had a great experience with us. It's our goal to be responsive, helpful, and efficient — so it's fantastic to know that came through. We really appreciate your trust and look forward to seeing you again soon!
Réponse de Shipping-Address-Spain.com
We are glad to know that you are very satisfied with our forwarding service. It will be a pleasure to receive your packages again and send them to you.
Address label creation needs improvement
Time wise they are very fast and offer several options of prices.
However the address label creation needs more attention and improvement. Of the 12 times I have used the services, 2 times the address label was wrongfully created, despite the addresses being correct in my account. The first time there was no address, just the zip code and my phone number; and the second time there was no door number. Luckily I was able to reach out to UPS and solve the situation.
2 mai 2025
Réponse de Shipping-Address-Spain.com
After the 13 shipments you've made using our service, we'd like to know which two occasions caused you problems. Please contact us and provide the reference number of the package that was sent and had problems.
Réponse de Shipping-Address-Spain.com
Nos alegra saber que está muy satisfecho con nuestro servicio de reenvío. Será un placer recibir nuevamente sus paquetes y enviárselos.
Safe and Fast!
The service was new for me and I had difficulties loading my passport and the support team was very helpful! The shipping was sent quickly and took only about a week to arrive in Australia from Spain via the US. Everything was well packaged and undamaged and it was great all-round!
12 février 2025
Avis spontané
Réponse de Shipping-Address-Spain.com
We are glad to know that you are very satisfied with our forwarding service. It will be a pleasure to receive your packages again and send them to you.
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