The shiseido powder foundation is fantastic. I used the shade oak for my Mac studio fix powder n foundation colour NC 37 ( new formula) . The shiseido goes in seamlessly and is not drying at all. I ha... Voir plus
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Lisez les avis des autres
Have been using Shiseido Benefiance wrinkle resisting day & night cream for nearby three decades now. Get lots of compliments on my skin. Love the products will continue to use them but prices are a b... Voir plus
My daughter loves this product so its on the christmas list every year. wish they had produced more large calendars though as I tried to grab one but too late so dissapointing. ...Waiting for the fa... Voir plus
I recently purchased one of your face wash products. At the time of purchase, I did not provide feedback immediately, as I wanted to try the product first. Unfortunately, after using it on my entir... Voir plus
À propos de l'entreprise
À propos de Shiseido UK
Écrit par l'entreprise
Shiseido is a premium skincare and makeup brand that has been at the forefront of the industry for over 150 years. With a deep appreciation for the power of Japanese skincare, Shiseido offers a truly holistic experience that empowers you to reveal your most vibrant and radiant self every day.
As an innovative cosmetic company, Shiseido blends cutting-edge technology with breakthrough science from Japan to create skincare and makeup products that deliver exceptional results. Our commitment to excellence is reflected in every product we offer, from luxurious cleansers and serums to high-performance makeup that enhances your natural beauty.
Whether you're looking to elevate your skincare routine or your makeup essentials, Shiseido has something for everyone. Discover the power of Japanese skincare and experience the transformative power of Shiseido.
Coordonnées de contact
1 Kingsway, WC2B6AN, London, Royaume-Uni
- +44 2038100770
- https://www.shiseido.co.uk/gb/en/contact-us
- shiseido.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was a pleasant experience to order…
It was a pleasant experience to order and the product arrived quite quickly.
I haven’t tried them yet but it seems good looking packaging.
9 mars 2026
Fast delivery
Fast delivery, lovely sun protection sets, look forward to using them on my next holiday
9 mars 2026
Great set for summer days,the products…
Great set for summer days,the products are best quality, also I love the vibrant colour of the beach bag⛱️ and towel.
19 juin 2025
Misleading Website Layout – Lost my £120+ Reward (Order SUK00302719)
I spent over £120 to qualify for a promotional reward, but the website's design is incredibly misleading and feels like a "trick."
While the free samples are chosen at the bottom of the page, the tick-box for the actual high-value reward is placed above the order summary, making it very easy to miss while you are focusing on the checkout flow.
Because of this inconsistent layout, the reward wasn't included. Despite clearly meeting the spend threshold, Shiseido refused to send the gift I earned.
Support refused to ship the item separately, hiding behind "policy" instead of acknowledging their poor website UX.
I am keeping the products because I am a loyal customer and love the products themselves, and also because a return is simply too stressful for me to deal with. However, it feels like the site is designed to avoid giving loyal customers their earned rewards.
Thank you Shiseido for the Women's Day "present."
* Order Number: SUK00302719
11 mars 2026
Avis spontané
Great product and arrived promptly
23 février 2026
Poor quality, useless customer service
I was very excited to purchase my first item from Shiseido. However, after first use the item broke and customer service states that this does not qualify for a refund or an exchange. Instead I got offered a discount for my next purchase. There will be no next purchase from a company that sells such cheap low quality products that break so fast. I am now out of pocket nearly £200 on a product that does not work. Greedy greedy corporation :(
18 février 2026
Avis spontané
Absolutely love the Shiseido…
Absolutely love the Shiseido REVITALESSENCE SKIN GLOW Foundation, the only foundation I use. Gives skin a lovely glow, lightweight and a little goes a long way. Can’t wait for the SYNCHRO SKIN RADIANT LIFTING liquid CONCEALER to come back in stock!
20 janvier 2026
Lovely packaging plus free perfume…
Lovely packaging plus free perfume samples. What’s not to love
28 janvier 2026
Excellent Shiseido purchases!
Easy to order. Items arrived earlier than expected. Products ideal for travelling and the free samples are very much welcomed!
23 janvier 2026
The product is of good quality!
The product is of very good quality and works well on the skin. A great price of 30%off and thanks.
20 janvier 2026
Excellent service well packaged!
First of all I would like to say the face masks from shiseido are the best masks I have ever used So sad not to be able to buy them in Harrods anymore.
Service was excellent came in 3/4 days
19 janvier 2026
Great product and fast service
Very fast delivery and product quality is great as usual
16 janvier 2026
Quick and easy replacement of missing item
I had a small issue with my order as one product was missing, but their customer service was amazing.
They resolved the issue quickly, and arranged a replacement without any stress. These things can happen, but what really matters is how they’re handled — and this was done brilliantly.
I really love Shiseido, and this experience has only made me trust them more. Thank you, Marina and Ashley, for the excellent service.
21 janvier 2026
Avis spontané
I love this moisturiser
I love this moisturiser, it makes my skin feel ten years younger!
29 décembre 2025
My complaint has been logged.
9 janvier 2026
Réponse de Shiseido UK
Hello, thank you for leaving a review and sharing your experience. We’re sorry your Revitalessence Skin Glow Foundation didn’t meet your expectations. Having a look into this internally, we are aware that you have been in contact with our Consumer Care team, who helped you and already addressed your concerns. We really hope to serve you better in the future.
Best,
Shiseido Team
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