As a new customer, I ordered the advent calendar using a welcome code. There was a GWP that I added to my basket. (I would not have placed the order without there being a GWP as it was... Voir plus
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Lisez les avis des autres
The shiseido powder foundation is fantastic. I used the shade oak for my Mac studio fix powder n foundation colour NC 37 ( new formula) . The shiseido goes in seamlessly and is not drying at all. I ha... Voir plus
My daughter loves this product so its on the christmas list every year. wish they had produced more large calendars though as I tried to grab one but too late so dissapointing. ...Waiting for the fa... Voir plus
What can i say🎈 i discovered shiseido in a magical way afew years ago and i have never looked back. Their perfume is now my signature scent. Their website is very colour coordinated and the pr... Voir plus
À propos de l'entreprise
À propos de Shiseido UK
Écrit par l'entreprise
Shiseido is a premium skincare and makeup brand that has been at the forefront of the industry for over 150 years. With a deep appreciation for the power of Japanese skincare, Shiseido offers a truly holistic experience that empowers you to reveal your most vibrant and radiant self every day.
As an innovative cosmetic company, Shiseido blends cutting-edge technology with breakthrough science from Japan to create skincare and makeup products that deliver exceptional results. Our commitment to excellence is reflected in every product we offer, from luxurious cleansers and serums to high-performance makeup that enhances your natural beauty.
Whether you're looking to elevate your skincare routine or your makeup essentials, Shiseido has something for everyone. Discover the power of Japanese skincare and experience the transformative power of Shiseido.
Coordonnées de contact
1 Kingsway, WC2B6AN, London, Royaume-Uni
- +44 2038100770
- https://www.shiseido.co.uk/gb/en/contact-us
- shiseido.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Lovely item
Lovely item. Christmas gift so not unwrapped, but sent in tissue and sealed with sticker. Loved the samples of creams and perfume I was sent too. Very happy.
8 décembre 2025
You were out of stock of the size i…
You were out of stock of the size i wanted to buy
5 décembre 2025
Réponse de Shiseido UK
Hello Hertha, thank you for reaching out and sharing your experience with us. We sincerely apologize that the product you wanted was out of stock. Occasionally, stock shortages can occur due to high demand and unfortunately, we don’t have real-time visibility on future availability. We truly appreciate your understanding and invite you to check back soon.
Thank you for your patience and understanding.
Best regards,
Shiseido Team
Little Disappointed
I'm a fan of Shiseido products after first using them when I lived in Asia. Since returning to UK have found less and less concessionaires selling this brand, so decided to order direct. Delivery time was fairly average and there were no free samples when it arrived, although they mention they're included in their promo literature. So whilst the underlying product is as great as always the rest of the experience was quite disappointing.
1 décembre 2025
Love t product
4 décembre 2025
one inner box was broken and another…
one inner box was broken and another box was opened ? wonder if they were return goods with poor inspection before resell. Extremely disappointed . Never expect a Japanese company with this level of performance.
5 décembre 2025
Not all that
The miniatures are really small. Hardly any full size items. The free item given after you spend a certain amount doesn't open/work.
not worth the spend
5 décembre 2025
Réponse de Shiseido UK
Hello Gurinder, thank you for taking the time to leave a review and to share your experience.
We’re sorry to hear about your experience and would like to understand more. Please reach out to our Consumer Care Team with your order details and the issue encountered so we can help further : https://www.shiseido.co.uk/gb/en/contact-us
Best,
Shiseido Team
Got the order wrong
Got the order wrong, had to contact and then send pictures to show it was incorrect before the correct order was sent out..
30 novembre 2025
Regular happy customer
Ordered many times from this website, never had an issue. Always receive the deliveries on time in perfect conditions.
14 juillet 2025
Réponse de Shiseido UK
Hey Ms Shaweis, thank you for taking the time to leave a review and share your experience. We’re sorry to hear that your Synchro Skin Self-Refreshing Concealer and your Revitalessence Skin Glow Foundation didn’t meet your expectations.
Your feedback is important to us, and we’d love the opportunity to make things right. Please don’t hesitate to reach out to our Consumer Care team, we’d be happy to assist you further, including with application tips: https://www.shiseido.co.uk/gb/en/contact-us
Best,
Shiseido Team
Looooooove love love the foundation
Looooooove love love the foundation. One star less as it took quite a while to arrive but recommend the product.
30 novembre 2025
Love Shiseido!
Love Shiseido for their skincare and make up products! This brand offers luxurious products for a reasonable price! Their serum makes my skin glow! Love it!
30 novembre 2025
I still haven’t received my products…
I still haven’t received my products after a week.
30 novembre 2025
Réponse de Shiseido UK
Hello Lili Cheung, thank you for taking the time to leave a review and to share your experience.
We apologize for the delivery issue you experienced.
Having a look into this internally, we are aware that you are in contact with our Consumer Care team, who will help you and address your concern very shortly.
Best,
Shiseido Team
Réponse de Shiseido UK
Hello Steve, thank you for taking the time to leave a review and to share your experience.
We apologize for the delivery issue you experienced. Having a look into this internally, we are aware that you have been in contact with our Consumer Care Team who already addressed your concerns.
Best regards,
Shiseido Team
I tried the Shiseido sunscreen stick…
I tried the Shiseido sunscreen stick and I’m really happy with it. It does feel a bit oily and shiny at first, but it absorbs nicely after a few minutes and looks more natural on the skin.
It’s super easy and mess-free to use, especially when you’re in a hurry or out and about. Re-applying is great too, because you can do it quickly without making a mess.
It doesn’t feel heavy or suffocating on the skin, and although it starts off a little shiny, it doesn’t bother me throughout the day.
Overall, I had a very positive experience with it and I think it’s a great option for daily use.
27 novembre 2025
Very good and Very fast
29 novembre 2025
Good service.
29 novembre 2025
Amazing product & seamless delivery.
28 novembre 2025
Ordered delivered easy ordering
Ordered delivered easy ordering.
Is a gift so can't review actual product.
26 novembre 2025
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