CompAsia Avis 

Barang yang dipesan melebihi seminggu iaitu 10-12 hari tak ingat, order ip13 merah dapat warna hitam. Pesanan lambat atas sebab faktor stok tiada merah, menunggu bagaikan nak gila urgent nak pakai phone, customer service langsung tidak bertindak lebih awal untuk menukar warna, setelah usulkan laporan, customer service baru nak bertindak..bagi saya customer service tidak wajar mendapat 2-5 bintang, tapi ehsan saya bukan semua yang kita nak kita boleh dapat..apa pun tingkatkan mutu perkhidmatan terutama customer service..

I have bought my IPhone 12 Pro in 2021 and in 2026 I bought my IPhone 15 Pro with them but they upgraded my iPhone 15 pro to Pro Max for free due to out of stock after purchase order done. They provide quality service. I will continue using their service in upcoming years.

Item tiptop quality.

**Review**

I placed an order **(Order No. CAMY260800227)** on **7 August 2026** because I urgently needed the phone for work. As of today, **12 August 2026**, the order is still showing as **“Processing”**, with no tracking number or clear explanation for the delay.

I contacted CompAsia customer service multiple times and was repeatedly told that the order is still **“Under Processing”** and that any updates would be sent via email. However, I have received **no further update or email** so far.

I even informed them that I am **willing to accept any available colour** if my selected colour is causing the delay, as I urgently need the item for work. Unfortunately, **there has been no response to this request either**.

Very disappointed with the lack of communication and the slow processing. I understand that delays can happen, but customers should at least be given a clear explanation and timely update, especially when the item is urgently needed.

Item condition as per advertised. Would need improvement for the shipment status tracking.

Great experience purchasing from compasia, i buy a unit of ipad 10th gen but already sold out, so they replace it with upgraded ipad air, customer service also good and update from time to time

Update – August 13, 2026

CompAsia finally refunded today – but only after weeks of chasing, vague replies, cancellation refusal, and escalating to Maybank.

Relieved to have my money back, but this should never have been this difficult. If something goes wrong with your order, expect a long, stressful fight.

Won't be buying from them again.

*********************************************

Money paid in full. Item not delivered. Cancellation forbidden by their own terms. Buy elsewhere.

When I requested a cancellation and refund, I was pointed to their terms and conditions, which state that once an order is accepted, "the order is not cancellable, and the payment made by the customer is not refundable."

So let me summarise:

They take your money upfront.

They fail to deliver within their own promised timeline.

They refuse to cancel or refund because their policy says they don't have to.

That is not a customer-friendly policy — it's a trap designed to protect them at your expense.

Customer service is slow, vague, and unhelpful. I got no resolution, no clear timeline, and no refund.

I have now escalated this to Maybank to dispute the charge. A waste of time and energy that could have been avoided if CompAsia simply honoured their delivery commitment.

My advice: buy from other platforms. Shopee, Lazada, or even direct from brand-authorized sellers offer better consumer protections, clearer cancellation policies, and actual customer support when things go wrong. Don't make the same mistake I did.

Order #CAP46330

Ordered a Galaxy S24 Ultra (Excellent grade) and the ordering/verification/delivery process was smooth and fairly fast (about 4 days to NCR). However, within days of normal use, the screen developed severe discoloration, flickering lines, and eventually went completely black and unresponsive — this is a hardware-level display defect, not something caused by mishandling or damage. I'm currently going through their 30-day Return and Exchange process to resolve this. Disappointing to encounter this kind of issue so soon after receiving what was supposed to be a quality-checked 'Excellent grade' unit. Right now they are not responding to my emails, which makes them unreliable. Will update this review based on how the resolution process goes. If they don't respond ASAP I might have to escalate this to Department of Trade and Industry.

had the worst experience! placed my order CAMY260700879, ten working days ago.and the status hadnt budged since. contacted the customer service back and forth through their emails and whatsapp- only recieved template written response and still no progress. i even offfered to change the iphone model to an available stock as i am in urgent need of a new phone, but they still press on the fact that the order is still "processing". I will file for KPDN report if the issue persists.

Received my order after 14 days, despite the advertised 3–5 working days. However, they upgraded my iPhone 14 to a 14 Pro due to stock issues. Arrived with 100% battery health and has been working great after two weeks. Overall, happy with the device.

I placed an order (CAMY260800021) on 1 August 2026. As of 9 August, the order is still showing as pending, with no tracking number or clear explanation for the delay.

I contacted CompAsia and received the following response:

"Hi, We sincerely apologize for the delay regarding your order CAMY260800021. Your order is currently in the midst of processing. Our usual processing time is 3-5 working days; however, due to the high volume of orders, there has been a slight delay.

We have escalated your order to the relevant team and requested them to check and expedite the process."

The stated 3–5 working-day timeframe has already passed, yet I still have no clear dispatch date or tracking information. Being told that the order has been "escalated" without a concrete update is extremely frustrating.

I have requested a refund because I am no longer comfortable waiting indefinitely for an order that was advertised with a 3–5 working-day timeframe.

If the item was not ready for dispatch, I believe the availability and expected delivery timeframe should have been communicated clearly before accepting payment.

I hope CompAsia can resolve this promptly and provide a transparent explanation.

Have made multiple purchases here in the past 3 years, so far everything is good and customer service is very responsive!

Buy second time already, the phone conditions was good not scratch. Recommend to but secondhand phone from here.

Hello mere pas pesa nhi h

Afzaal khan Akela hi

Hi , saja nak share pngalaman dengan CompAsia. Diharap perbaiki lgi servis. Suami saya mmbuat pesanan pda 28 July. Dah buat bayaran. Dan email invoice juga dah smpai trmasuk email deduction direct debit dlm akaun suami saya. Tpi shingga keharini 6 August masih belum dapat update dari HQ no tracking utk saya track order saya. Staff yg saya berurusan juga mngatakan barang sudah ready stock. Tnggu HQ post out saja. Kenapa hmpir 8hari saya masih tidak ada update mngenai barang saya. Saya amat kesal dgn service CompAsia . Klau tahu lama mnunggu , saya tidak akan berurusan dgn CompAsia. Order ID : OR-395300-RNPM. Saya mahu pngesahan bahawa order saya sudah di post out. Dan mahukan nombor tracking

Sahab mujhe bahut jyada Paisa chahie main per Jiya ka Rahane wala hun

Ganesh Nayak

Ok lah setakat ni.. Bery good