I bought an iPhone 16; to start with, there were significant delivery delays, it took about 15 days to arrive, and in the end, they had to change the color because the one I wanted didn't pass their q... Voir plus
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i bought an iphone 16 in december 2025. i waited a week just to get my phone. the condition was a bit disappointing despite me purchasing it in excellent condition. however, up until today (1/10/2026)... Voir plus
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HORRIBLE EXPERIENCE. I purchased a device on their website. It has been 2 weeks and the device still hasn’t been delivered nor has there been a status update. I reached out to their Whatsapp repeated... Voir plus
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I'd been buying 2 products with CompAsia. Iphone 13 pro & Apple Smart Watch. All is good and functioning perfectly 😊👌🏻 The delivery is also fast n smooth within 2-3days working days after purchasin... Voir plus
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À propos de l'entreprise
- Service de débloquage et de recyclage de téléphones
- aussi dans
- Magasin de produits d'occasion
- Magasin de téléphonie mobile
Écrit par l'entreprise
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Coordonnées de contact
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaisie
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3,3
Moyen
465 avis
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Les gens ont aussi consulté
Trade in
Well is doesnt seem fair for the trade in term and condition, the payment only will be done within 30 days upon successful collection. So it is my first time and last time for the trade in, it should be cash on delevery or colection.
18 mai 2026
Avis spontané
Réponse de CompAsia
Dear Kurkie Khay Keat Tan,
Thank you for taking the time to share your feedback. We understand your concerns regarding the trade-in payment timeline and appreciate the opportunity to clarify the process.
Once a device is collected, it must first undergo a detailed inspection and evaluation to verify that its condition matches the information provided during the trade-in submission. This verification process is necessary to ensure an accurate and fair assessment before any payment can be released.
As outlined in our Trade-In Terms & Conditions, payment is processed within 30 days following successful collection and completion of the evaluation process. While we understand that this timeline may not be ideal for all customers, it is part of our standard company policy and allows sufficient time for the necessary checks to be completed.
Upon successful completion of the assessment, the trade-in payment will be credited directly to the bank account registered with us during the trade-in application.
We appreciate your feedback as it helps us understand our customers' expectations and identify areas where we can improve the overall experience.
Thank you for choosing CompAsia.
Best regards,
CompAsia Support Team
Réponse de CompAsia
Hi Nur,
Thank you so much for the 4-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Réponse de CompAsia
Dear mercy Fatima,
Thank you so much for your kind rating! ⭐ We truly appreciate your support and are delighted to know that you had a positive experience with CompAsia.
Your feedback means a great deal to our team and encourages us to continue delivering quality products and excellent service. We're grateful for the trust you've placed in us, and we're pleased that we could meet your expectations.
Thank you once again for choosing CompAsia. We look forward to serving you again in the future.
Warm regards,
CompAsia Support Team
Scam and Fraudulent Company
Be careful from ordering on this site because they will give you a wrong order and/or damaged item even if it's tagged as "Excellent" condition. They will prolong the return and refund process and won't take action until you complain to government agencies. Save yourself from the hassle and stress.
22 mai 2026
Avis spontané
Réponse de CompAsia
Hi Justin Del Rosario,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We understand how disappointing it can be when your experience does not meet expectations, and we regret any frustration and inconvenience this situation may have caused.
We appreciate you taking the time to share your feedback with us. Your comments are important and will be taken into consideration as we continue working to improve our products and services.
Once again, we sincerely apologize for your experience and thank you for your feedback.
Warm regards,
CompAsia Support Team
Put in an order for iPhone 16 pro on…
Put in an order for iPhone 16 pro on 29May26, it is already 8June26 and there is no REAL updates regarding my order.
In the website, it says my order is pending, but their customer service said it has been accepted. I did emailed them and asked if the device I'm ordering is actually available but they avoided the question and said orders will usually be shipped within 3-5 working days. The reason for the delay is because the device is going through some quality checks (which doesnt make sense). But I tolerated it.
I guess its been 9 days now and I have yet to receive any REAL updates on my order. Now, based on your terms and conditions, the device will be shipped within 3-5 days, now that the terms and conditions has been breached by your company, I, as a consumer have the rights to seek for legal actions.
So dear Compasia, it doesn't matter if you have high volume trade going on, the device is up for sale in your website, you have the responsibility to deliver it to your customer based on the timeframe you promised, as per your terms and conditions. So, please do deliver my order or I'll just lodge a police report and file a tribunal complaint.
Order ID:
CAMY260500485
Sincerely,
Your paying customer.
Part 2 of the review.
Right after I posted the above review, they reached out to me on the email as well.
They told me that the device that I ordered is not available. So they gave me a free upgrade instead. I replied them "aight bet. I dont care. Just make sure it gets to me fast. Because i need it for work purposes"
The next day, they updated my order to "completed" and item "delivered"
HAHAHAHAHAHAHA THEY EVEN GAVE ME UNTRACEABLE TRACKING NUMBERS! I've been trying to trace my parcel for the last 2 days but it says unavailable.
So, now I'm gonna take legal actions. Thank you compasia
29 mai 2026
Avis spontané
Réponse de CompAsia
Hi Eddy Shaznil,
Thank you for your feedback. We sincerely apologies for the delay and understand your frustration regarding the status of your order.
We appreciate your patience and would like to clarify that our standard processing timeline is 3–5 working days. Upon checking, your order is currently still under processing.
Due to a higher-than-usual volume of orders, processing is taking longer than anticipated, which has unfortunately caused a delay in the shipment arrangement.
We understand the importance of receiving timely updates, and we apologies if our previous communications did not meet your expectations. Please be assured that we have highlighted your order to the relevant team and requested that the process be expedited wherever possible.
We are actively monitoring your order and will provide you with an update as soon as there is further progress regarding the shipment.
Once again, we sincerely apologies for the inconvenience caused and appreciate your patience and understanding.
Best regards,
CompAsia Support Team
Poor management by CompAsia HQ
Poor management by CompAsia HQ, I did my trade in at CompAsia Mydin Tunjong the end of April and I haven’t received any payment from CompAsia in June. YOUR STAFF MENTIONED IT TOOK 14 BUSINESS DAYS AND YOU GUYS HAVENT DONE YOUR WORK?!!!?!! MY ORDER NUMBER IS MYCAM26021156 BETTER DO YOUR WORK
2 juin 2026
Avis spontané
Réponse de CompAsia
Dear Niwana Abdullah,
We sincerely apologize for your dissatisfaction regarding the payment timeframe.
The delay is due to the high volume of trade-in orders received at the moment. Please be assured that our team is doing our very best to process your payment as quickly as possible. We are actively monitoring the progress and making every effort to complete the process at the earliest opportunity.
We truly appreciate your patience and understanding during this time. Should you have any further questions or require assistance, please do not hesitate to contact us.
Thank you for your kind understanding.
Best regards,
Compasia Support Team
Do not trade in with Compasia.
am very disappointed with my trade-in experience with CompAsia.
I handed over my iPhone 16 Plus on 2 May 2026 under their trade-in program and was informed that the payment process could take within 30 days. Before proceeding, I clearly explained that I needed the money urgently before the end of May, and I was assured of the stated timeline.
Throughout the process, communication was poor. When I requested updates, I was repeatedly told to contact different departments because the staff handling my case could not check the payment status. As a customer, I should not have to chase multiple teams just to find out where my payment is.
Today is 2 June 2026, and I am still waiting for my payment. While the company mentions “30 working days,” this was not made sufficiently clear during the transaction, and there has been very little proactive communication regarding the delay.
What disappoints me most is not only the waiting period but the lack of transparency and customer service. Once the device is handed over, customers are left with limited information and no clear timeline.
I hope CompAsia improves its communication and payment process so that future customers do not face the same frustration and uncertainty that I experienced.
Would I use this service again? Unfortunately, no.
2 juin 2026
Avis spontané
Réponse de CompAsia
Hi Heyymaa,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your trade in order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
I placed my order on 18…
I placed my order on 18 May(#CAMY260500186, Ipad Pro 11” 2022 wifi
) , and I was initially informed of a shorter waiting period. However, I recently received an update stating that fulfillment may be delayed until 16 June.
As I urgently need a device before 6 June for my studies, could you please confirm my current order status and queue position?
Also, could you provide a list of available devices that are in stock for immediate fulfillment? I am willing to switch to an alternative model if it can be delivered sooner.
30 mai 2026
Avis spontané
Réponse de CompAsia
Dear Jensoo Chaelisa,
Thank you for your feedback, and we sincerely apologise for the inconvenience and frustration caused.
Upon checking, your order #CAMY260500186 was placed under our Pre-Order category. As stated during the purchase process, pre-order devices require additional processing time before fulfilment. The estimated processing timeline for pre-order devices is typically 7–14 working days. This allows our team to complete the necessary quality checks and ensure that the device meets our standards before shipment.
We understand that you require the device urgently for your studies, and we regret that we are unable to fulfil your order within your preferred timeframe.
We apologise for any misunderstanding regarding the estimated waiting period and for any inconvenience this delay may have caused. Our team is actively monitoring your order and will continue to provide updates when available.
For any further enquiries or assistance regarding this matter, kindly reply directly to Ticket ID #528989, and our team will be happy to assist you further.
Once again, we sincerely apologise for the inconvenience and appreciate your patience and understanding.
Kind regards,
CompAsia Support Team
Misleading service
CompAsia accepted my order for an iPhone 14 for my staff, but later informed me they cannot supply the agreed colour and only offered a different colour instead. I did not agree to any replacement as it is not the item I purchased.
I requested a refund, but it was refused based on “company policy”, even though the original item cannot be fulfilled. They should know better because they're using Shopify to accept order, stock fitments should be no issues at all.
This is a clear case of failure to deliver the agreed product specification and poor customer service from them. I have escalated the matter to authorities including PDRM for further investigation.
5 mai 2026
Avis spontané
Réponse de CompAsia
Hi Firdaus Dato Ibrahim,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
Réponse de CompAsia
Hi Hasmar Ramley,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
device is in good condition when I…
device is in good condition when I received it
fair enough for second hand device as in condition
20 février 2026
Avis spontané
Réponse de CompAsia
Hi hikaru,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
I buy 2nd time iphone all was good and…
I buy 2nd time iphone all was good and recommended compasia and valueble
20 mai 2026
Avis spontané
Réponse de CompAsia
Dear customer,
Thank you for your continued support and for choosing us again for your second iPhone purchase. We’re truly glad to hear that you are satisfied with the device and would recommend CompAsia as valuable and reliable.
We really appreciate your trust and positive feedback.
Best Regard,
CompAsia Support team
Trade in phone payment by 14-30days is…
Trade in phone payment by 14-30days is obsurd.better sell you phone by your own,ridiculous.Not even stated on black and white in policy ,when ask for re collect they not allowed and hold or sell the phone within the period.This is capitalism,gain profit without asset.its my asset
15 mai 2026
Avis spontané
Réponse de CompAsia
Dear customer,
We sincerely apologize for your dissatisfaction regarding the payment timeframe.
At this time, the trade-in payment process is within 30 days. Please be assured that our team is doing our very best to process your payment as quickly as possible. We are actively monitoring the progress and making every effort to complete the process at the earliest opportunity.
We truly appreciate your patience and understanding during this time.
Best regards,
Compasia Support Team
Slow and delayed in payment for a trade in phone
Slow and delayed in payment for a trade in phone. Already waited for payment more than 14 working days, as stated in the website. Still have not received any payment yet. The reply given by Compasia is as soon as possible without giving a specific date or timeline when the payment will be made.
19 mai 2026
Avis spontané
Réponse de CompAsia
Hi Mei,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
good good
good good. no box but got near new device still covered by apple warranty
14 mai 2026
Avis spontané
Réponse de CompAsia
Hi Adib Bazli HikariMia,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Amazing customer experience and even…
Amazing customer experience and even followed up months later to follow up
14 mai 2026
Avis spontané
Réponse de CompAsia
Hi jonathan lim,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Even though they are 2nd hand selling…
Even though they are 2nd hand selling device but their service are great & the item that i purchased thru their program are great like brand new device. I have repeated many times from their shop and will continue doing it so.
13 mai 2026
Avis spontané
Réponse de CompAsia
Hi Mikata,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
So far Good condition
13 mai 2026
Avis spontané
Réponse de CompAsia
Hi FAID IDHAM,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
I GET THE DEVICE SO FAR VERY GOOD
I GET THE DEVICE SO FAR VERY GOOD . NEXT TIME I WILL GET ANOTHER DEVICE FROM COMPASIA .
13 mai 2026
Avis spontané
Réponse de CompAsia
Hi Amyza Eyza,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
I am very disappointed with the service…
I am very disappointed with the service provided. I placed my order for OR-334800-RNPM the device on 18 April, and your customer service informed me that it would arrive within 7–14 working days. However, until today, 8 May, I still have not received my device or any proper update regarding the status.
location: compasia imago
What makes this even worse is the poor communication from your staff. Sometimes my messages were ignored for more than a day without any response. After waiting for such a long period, I contacted your staff again on 8 May, and suddenly I was told that I need to wait another 7–14 days. This is completely unacceptable.
At first, I was informed that the stock had already been allocated for my order, but now I am being asked to wait again with a different excuse. This shows a lack of professionalism, poor customer service, and misleading information given to customers.
Please treat this matter seriously and provide a proper solution immediately. Otherwise, I will proceed with the necessary actions, including filing complaints to the relevant authorities and taking legal action regarding this matter.
8 mai 2026
Avis spontané
Réponse de CompAsia
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your patience and understanding regarding this matter.
Please rest assured that we have received your concern and are currently investigating the issue thoroughly. Our team is actively working as quickly as possible to ensure the matter is fully resolved.
We understand how important this is to you, and we sincerely apologize for any inconvenience caused. Your experience is very important to us, and we are committed to providing you with the best possible support and service.
In the meantime, please do not hesitate to reach out if you have any additional questions or if the issue persists—we are always here to assist you.
Thank you once again for your patience and continued support.
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