Steelcase Asia Pacific Avis 

Overall, I was disappointed with the customer experience, not because the delivery has been delayed, but because the communication throughout the process has lacked transparency, ownership and meaningful updates.

I purchased a premium chair and expected the after-sales experience to reflect the quality of the Steelcase brand. Instead, I have had to repeatedly follow up just to understand where my order is and when I can realistically expect delivery. The responses have largely consisted of generic statements such as "our logistics team is processing your order" or "our courier will contact you", without providing any tangible information or actually answering the questions I have asked.

When I specifically requested an estimated delivery timeframe because the earlier response had not been helpful, I was again provided with a broad update that gave me no meaningful indication of when I could expect delivery. Even after several follow-ups, I still don't know when I should realistically expect to receive the chair. Being told that it is "in transit" to the NSW warehouse and that delivery will be arranged once it arrives doesn't provide any certainty or allow me to plan accordingly.

The experience has left me feeling that no one has clear visibility over my order or is proactively managing it. Each response appears to rely on a scripted apology rather than providing accurate, actionable information.

事前予約の上で1時間以上かけてショールームへ行ったが、無人だった。電話番号にかけても繋がらないし、客をバカにしていると思う。

商品も配送も問題ないです。

The product received was a defeated piece. Purchased in 2026 with a production date in 2022. The seat pad burst on the third day of usage (and become worse afterward). Though the after sale team is able to arrange parts replacement, but has to wait 4-6 weeks time. With the highest tier and signature product of Steelcase (Gesture leather chair), the quality is unacceptable and disappointing. I will not recommend the brand to others.

Due to the situation at Wang fu Court, I no longer had a chair. I was pleasantly surprised by how efficiently you delivered a new one to me. Thank you very much.

The table is of good quality with a very reasonable price.

Chair is high quality, well built. Delivered ahead of time

元々アカウント登録してたこともあり、スムーズに買い物が進められました。

Tracking would be good

There is no way to track the status of the order aside from waiting for a call from the delivery team.

Chair is comfortable and assembled correctly.

Improvements:
- Should be delivered in c. 1-3 days, not two weeks
- Delivery box included all cardboard and plastic that I assume is what the unassembled chair arrives with

Arrived 1 week before the estimated delivery time. Very happy with my Leap

購入一か月経ちました。概ね満足しております。
購入当初は体が慣れておらず、体が痛いと思う時はありましたが座り方など気をつけたりしていたら1時間以上座っていても腰痛にならず快適にパソコン作業ができております。　個人的には購入して正解だと思いました。ただ一つだけ気になる点がありまして肘おきがもう少し幅や高さに自由が効くと良いなと思いました。人それぞれの体型や身長もあり一概に言えませんので、購入検討中の方は良く椅子の仕様を確認することをお勧めします。以上です。

My Wife loves the chair. Shipping was decent and assembly was super easy.. thankfully

Supremely comfortable. Excellent quality.

Great quality chair and customer service

担当いただいた方の説明がわかりやすくフレンドリーだった。

It would be 5 stars if there was confirmation of the delivery time.

在庫がある場合は7-10日営業日に発送とのことでしたが、注文翌日に発送いただき、予想外に早く納品いただくことができました。
梱包の段ボールも非常に頑丈で、内部で椅子が動かないような配慮もされており、丁寧な梱包に感動しました。

注文時、お届けが9/10になっているものを選んで購入したのに購入後10月中頃予定になっていて、ここまで待つなら欲しい色にすればよかった