Steelcase Asia Pacific Avis 

配達が早かったが、オプションのヘッドレストはつけてくれませんでした。

Chair faulty on day 1 so I returned it. Steelcase’s delivery team contacted me and organised a date for the second delivery. They were not bothered to notify me on the delivery day that they don't yet have the chair and will not able to deliver the chair that day. Had to call them myself. Strange for a company that charges so much for chairs has a messy delivery service.

試座してなかったので不安だったが、とても良かった。

物自体は非常に自分にフィットしていて、長時間座っていても疲れずとても気に入っています。
一点、商品到着時に開梱したら小さな不織布が落ちていて何処に貼ってあったかわからなかった。

問い合わせや質問に対するレスポンスが早く、注文から商品の発送もスムーズで満足しています。

📢 Public Review: My Steelcase Delivery Nightmare

If you’re considering buying directly from Steelcase Australia, save yourself the frustration.

Despite ordering a premium chair over a month ago, I’ve received everything except the chair—and now I’ve been strung along by a revolving door of customer support agents blaming a third-party delivery company for the delay.

Let me be clear: I did not pay a premium price to deal with your logistics failures or to wait weeks with no resolution. Every message I send is met with another noncommittal “we’re waiting for updates,” or an empty apology.

Steelcase claims the chair was sent, but when it never arrived, their solution was more waiting. Now they offer another 7–10 business day delivery window—with no accountability and no clear resolution. In the real world, if your supplier fails, you’re still responsible to your customer.

I’ve made my position clear: If this isn’t resolved within the timeframe promised, I will share my experience across every review platform I have access to—because people deserve to know how poor this has been.

This isn’t about a delay. It’s about how you handled it—or rather, how you didn’t.

My chair was delivered missing one castor and I’m strung along with an Email saying it’s ’under Review’. - what’s to review????
A simple apology and a new caster by courier would have been an appropriate response instead I’m told 4-6 weeks to get new castor???

Rubbish service - really unimpressed and feel like returning the chair. Disgraceful.

the guy left the thing outside the house on clear display lucky it didn't get stolen.

End of Financial year discount. Quick delivery of assembled item

It was delivered one week before the date. It came in two pieces, which was a relief as I had expected to assemble it myself from scratch. The chair is super comfortable. I got the one with the black headrest. It also looks nice on the setup. So far, it is highly recommended!

こちらのどうでも良い質問にも素早く丁寧に対応して頂きました。
ありがとうございました。

Fast delivery, high quality products, no issue with any of my purchases.

Steelcase Series 2を購入。注文ページの「カラー」選択にクッションカバーの布地の選択も含まれていることを注文後に気づいた。"色はチェアによって異なります。必ず、製品ページの画像をご確認の上、生地やフィニッシュをお選びください"との注意書きはあるが、選択肢として「カラー」しか提示されてないためどれも同じなのだろうという先入観があった。「カラー」ではなく「タイプ」のような選択肢のほうが良いのではないだろうか。選べるのなら別の布地がよかった。

Delivery guys were polite and helpful and also very pleased with the notifications. Assembly was straightforward and easy.

Quality product and delivery

The delivery service was poor, while I was told in the morning it would arrive between 10-11 the driver called me at 11:00 saying that was not the case he had nothing to do with the Company and he was coming between 11 -13:00.
The delivery people than put the box in a way that it would not pass through the garage door so that they would not need to go upstairs

All in all poor effort

対応が遅い。他人事で誠意はない。
基本的に、こちらから連絡しないと進捗を教えてくれないのには、驚いた。
不良品を買わされたとはいえ、我慢して１週間待ったが連絡なく、追加問い合わせして、ようやく翌日状況を連絡くれた。

Your chair has not arrived despite my multiple efforts to get your support people to organise delivery. Your service is appalling, absent-minded, inattentive, doesn't care about customers. Moreover, the AI in your customer response system censored me from saying what I really want to say. I am clearly unhappy that it has taken nearly 3 weeks get a product delivered that I have paid a premium price for.

商品の購入後、少々品質について問い合わせをいたしましたが、現実的に対応が可能な範囲で真摯に向き合っていただけました。

指定された期間内に商品が到着したこと。また、配送スタッフの方も親切で、とても助かりました。