This was my second time ordering these 2-gang socket adaptors from Shop4 Electrical recently. After experiencing their fantastic customer service on a previous query, I had absolutely no hesitation in... Voir plus
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Found what i wanted easily enough, ordering was straight forward and the price overall, compared to other sites, was the best. Delivery was next working day and that was met. On unwrapping the item i... Voir plus
L'entreprise a répondu
Unfortunately the delivered panel heater had a manufacturing fault which Shop4Electrical would not have been aware. Full marks to their customer service! This was rectified within 24 hours when a new... Voir plus
I was amazed at the service. The delivery company did not leave it where requested and the tracking said it was delivered in a different town 😬 I emailed Shop 4 electric and the delivery company di... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Grossiste en matériel électrique
- aussi dans
- Cablô-opérateur
- Fournisseur d'équipement électrique
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffe-eau
- Grossiste en éclairage
À propos de Shop4 Electrical
Écrit par l'entreprise
Calling all electricians! Meet your new homegrown Superhero Shop4 🦸♂️
Your online electrical wholesaler for commercial and residential electrical supplies.
Because you deserve a superhero partner who truly listens and has your back from project start to powered-up finish. Your electrical success is a Shop4 mission!
Shop4 offers great discounts on electrical products to help you complete projects, big or small, on time and on budget.
Shop4 has you covered with over 15,000 electrical products across 200+ brands.
The range includes:
Explore user-friendly Shop4 website with organised categories, a search function, and quick order by product code.
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Next-day delivery anywhere in the UK - on most of the products.
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Free delivery on orders over £100 ex VAT- on the UK mainland.
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In-house customer service team - reach them by phone, chat, or email.
Coordonnées de contact
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
easy to use website
easy to use website, delivery on time as stated. product well protected and unloaded by carrier onto drive.
17 juillet 2026
Réponse de Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
The service was first class in my…
The service was first class in my opinion.
But two items i ordered one was completely wrong and the other a RCBO was not only the wrong size but also the wrong type that i ordered. So when i called to complain, your representative said well this is what was on you order. Not we can exchange the wrong parts etc,which i find not good practice and no good for the customer. I ordered the right parts which one was a Henley Block and a 16A rcbo where there was no Henley Block but a 10A rcbo of the wrong type also extra breaker.
15 juillet 2026
Réponse de Shop4 Electrical
Hi Gary,
We are a little confused regarding the review as the order it relates to didn't have a Henley Block on it and it's the only order you have placed with us.
Please get in touch to discuss, possibly you've confused the order placed with us with another company?
Kind regards
Shop4Electrical
I had a terrible experience with…
I had a terrible experience with Shop4Electrical.
I ordered an item that was displayed on their website with the expectation that it was available for next-day delivery. After placing the order, I received no communication whatsoever regarding any delay. Three days passed without any update or delivery.
As this order was for a client, I had allowed plenty of time, booked engineers, and agreed an installation date. With no sign of the order, I decided to call the company myself. Only then was I told that the item wasn't due to arrive for another 2–3 weeks, towards the end of the month.
At no point did Shop4Electrical contact me to explain the delay or manage my expectations. Their lack of communication has cost us time, money, and caused significant inconvenience. We had to cancel the work and are now waiting for our refund.
To top it all off, after cancelling my order I received an automated email informing me that my 184 Power Club Points loyalty reward had also been cancelled. Rest assured, I won't be needing your points, as I won't be using Shop4Electrical again.
I would not recommend this company based on my experience. Poor communication, poor customer service, and no regard for the inconvenience caused to their customers.
20 juillet 2026
Avis spontané
Réponse de Shop4 Electrical
Hi Jonathan,
Apologies for the issue with this order. We believe the item was out of stock with a website message of available within 3-4 days. The order was cancelled 2 working days after ordering and refunded promptly.
Kind regards
Shop4Electrical
recommend product
recommend product, good comms from company and speedy delivery. thanks!
14 juillet 2026
Réponse de Shop4 Electrical
Hello,
Thank you for taking the time to leave a 5-star review.
We're delighted to know that your order arrived safely and that you are happy with our service.
The Shop4Electrical team is dedicated to delivering the highest level of customer satisfaction, and it's truly rewarding when our efforts are appreciated.
We look forward to helping you with any future queries.
Best regards,
Shop4Electrical
Best price deal on Pratley junction boxes.
Replacing basic plastic SWA cable connectors, with professional standard boxes from Pratley. Shop4 for electricals had the best price deal for the items needed.
The order was over £100, so the tracked delivery was free, and superfast. Thank you.
14 juillet 2026
Réponse de Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Easy to use website and ordering…
Easy to use website and ordering process. Delivery of two large storage heaters came promptly but on a rather large truck that couldn't get down to house. Driver helpful in making contact and transferring to our vehicle
7 juillet 2026
Réponse de Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Recommend this company
A very clear, easy to use website giving full product information. Placing an order was easy. Very competitive prices. I was kept up to date on the progress of my order, delivered when expected.
6 juillet 2026
Réponse de Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Réponse de Shop4 Electrical
Hi,
Thank you for your 5 star review and kind words regarding the ordering process and service.
We look forward to helping with future orders
Kind regards
Shop4Electrical
Excellent service
7 juillet 2026
Réponse de Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Useless company I am a British
Useless company I am a British
Citizen living in Northern Ireland, which is part of Great Britain and you can’t send stuff to us here you shouldn’t be training It’s strange that other companies can send stuff and can send it rapidly
16 juillet 2026
Avis spontané
Réponse de Shop4 Electrical
Hi John,
Unfortunately the process to send to the North of Ireland still requires a lot of additional paperwork and processes with our courier DPD. So currently we are still not able to deliver there cost effectively.
Kind regards
Shop4Electrical
Réponse de Shop4 Electrical
Hello,
Thank you for taking the time to leave a 5-star review.
We're delighted to know that your order arrived safely and that you are happy with our service.
The Shop4Electrical team is dedicated to delivering the highest level of customer satisfaction, and it's truly rewarding when our efforts are appreciated.
We look forward to helping you with any future queries.
Best regards,
Shop4Electrical
Réponse de Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Swift service and responded to queries…
Swift service and responded to queries quickly.
6 juillet 2026
Réponse de Shop4 Electrical
Hi Luke,
Thank you for your 5 star review and kind words regarding query handling and service.
We look forward to helping with future orders
Kind regards
Shop4Electrical
Good service & price
Good service & price, order placed and goods delivered in a couple days. Will definitely use again
7 juillet 2026
Réponse de Shop4 Electrical
Hi,
Thanks so much for taking the time to leave a 5star review.
We are very pleased to hear that your order arrived safely and efficiently.
It's very rewarding to hear that we have matched your expectations and that you are satisfied with our service.
We look forward to serving you again in the future.
Kind regards,
Shop4Electrical
Im still waiting for my order
Im still waiting for my order. They delivered the caps for my trunking but I'm still waiting for FedEx to deliver the rest of the trunking
Couldn't wait much longer so I bought an alternative from a local merchant. Can't recommend based on this service.
7 juillet 2026
Réponse de Shop4 Electrical
Hi Richard,
Apologies for the issues faced with the Fedex element of this order. Please get in touch should you require the lengths which did get delivered, although delayed, collecting.
Kind regards
Shop4Electrical
Was able to find what I was looking for…
Was able to find what I was looking for quickly, ordering was painless, and it was swiftly dispatched with great updates... Everything an online retailer should be.
6 juillet 2026
Réponse de Shop4 Electrical
Hi
Thanks so much for leaving a 5 Star review.
We are very pleased to hear that your order arrived safely and that you are satisfied with our service.
Everyone at Shop4Electrical works hard to provide the best possible customer experience and it is very rewarding when this is recognised.
We hope you continue to shop with us in the future.
Kind regards,
Shop4Electrical
Réponse de Shop4 Electrical
Hello,
Thank you for taking the time to leave a 5-star review.
We're delighted to know that your order arrived safely and that you are happy with our service.
The Shop4Electrical team is dedicated to delivering the highest level of customer satisfaction, and it's truly rewarding when our efforts are appreciated.
We look forward to helping you with any future queries.
Best regards,
Shop4Electrical
I bought the Portland fireplace from…
I bought the Portland fireplace from shop4electrical as it was cheaper than anywhere else. I did have to wait a little longer because it was being delivered on a pallet. I had checked out as a guest but perhaps should have created an account for a large delivery at the time of ordering because I couldn't track it so I created an account but then it didn't include my order so I still couldn't track it. I emailed shop4electrical and did receive prompt replies. They told me the name of the pallet company so I rang them but my order had been delayed because it was taken back from Wales to London for some unknown reason. I did phone them again on the new delivery day and was given a delivery window of a couple of hours so that was fine. I've given shop4electrical 5 stars because they did respond in a very reasonable time and I'm very pleased with the fireplace, many thanks.
26 juin 2026
Réponse de Shop4 Electrical
Thank you Sue for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,
Andy.
Electric EV materials
Great website and good prices. Very quick delivery and products were very good quality
25 juin 2026
Réponse de Shop4 Electrical
Thank you Glen for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,
Andy.
Réponse de Shop4 Electrical
Thank you for the positive feedback, we really appreciate it, we pride ourselves on our overall Customer Service, we look forward to you ordering again soon,
Regards,
Andy.
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