Shopavara Avis 

This was my first experience ordering from this company, and I’m extremely disappointed with how they handled a simple return mistake.

I accidentally included an additional item in my return package and contacted customer service immediately to explain. I had intended on exchanging this item for a smaller size, but saw that they did not have the item in a smaller size. And accidentally left it in the return. I asked that they either return the item to me or issue a refund once they confirmed they had received it.

Instead, I was told that because the item wasn’t submitted through their Returns Portal, it could be considered “ineligible” and would be “donated”.

I understand that the mistake was mine, but I don’t understand why the company couldn’t simply return the item or process a refund. This response was disappointing, especially as a first-time customer, and showed very little understanding or willingness to help.

If you are a Canadian do not bother purchasing from this company. Products are fine but they do not pay for duty and they overinflate the amount on the Import Form so you will pay double duty when your items arrive. It clearly states on their site that duties are not included but to falsify the amount makes it impossible to purchase from them. On top of this they say returns are easy - but no prepaid label for Canadians. You need to pay for that as well and they only give you 21 days to do it and the products take very long to arrive. Look elsewhere there are so many better online options for Canadians with US retailers.

UPDATE: I followed instructions to return the items paid for them myself in the time period they post (which is very limited) and to date still no refund!