Very pleased with the product which has made the world of difference to our kitchen cabinets. Delivery is rather slow even though the company say that they are UK based. It appears that the product... Voir plus
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I request everyone who has been a victim of this fraud to report to Action Fraud and claim their money from the bank. These Chinese companies will keep ripping off the UK local people if we do not rep... Voir plus
L'entreprise a répondu
Do not buy from Goldenwarm. Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and... Voir plus
L'entreprise a répondu
I recently ordered Luxury Zinc Alloy Cabinet Handles in tea gold and once again impressed with the quality and delivery. I had installed their drawer pulls for my kitchen almost a year ago and they st... Voir plus
L'entreprise a répondu
3,3
Moyen
201 avis
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Thanks for everything
I am very satisfied with this purchase, they provided very good service and the quality of the handles was unexpectedly good.
8 juillet 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you’re very satisfied with your purchase and that both our service and the quality of the handles exceeded your expectations.
It truly means a lot to us to know that we’ve earned your satisfaction. We look forward to serving you again in the future!
Warm regards,
Love my new hardware
We recently updated our kitchen with Goldenwarm's luxurious zinc alloy handles. We love these new handles and they are exactly what we needed to upgrade the look of our kitchen. We will definitely continue to use Goldenwarm for our next renovation.
3 juillet 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our luxurious zinc alloy handles were the perfect finishing touch for your kitchen upgrade. It’s incredibly rewarding to know that our hardware helped bring your vision to life!
We’re truly honored to be part of your renovation journey, and we can’t wait to assist you again in your next project. Your continued trust and support mean everything to us.
Warm regards,
Happy Customer
I ordered the most beautiful wall hooks from this company and I am beyond pleased with the product. Not only are they stylish, and sleek, but the quality is top notch. I highly recommend this product and this amazing company.
9 juillet 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
Thank you so much for your glowing 5-star review! 🌟 We're absolutely delighted to hear that you’re beyond pleased with the wall hooks and that you found them stylish, sleek, and high-quality — exactly what we aim for with every product.
Your recommendation truly means the world to us. We're so grateful for your support and look forward to bringing you more beautiful and functional pieces in the future!
Warmest regards,
Responsive and quick to resolve issues
Goldenwarm was very responsive and timely. They answered and addressed my questions always within 24 hours. And if they could not fix the problem, they made sure I didn’t have to pay. I appreciate their quick service and concern for customer satisfaction.
18 juin 2025
Avis spontané
Réponse de Goldenwarm
Hi,
Thank you so much for your wonderful review and kind words!
We’re truly grateful for your feedback and thrilled to hear that you’re happy with our service. At Goldenwarm, we’re committed to responding quickly and resolving any issues to ensure our customers are completely satisfied. It means a lot to us that you felt supported and valued throughout your experience.
Please don’t hesitate to reach out if there’s ever anything else we can help you with. We look forward to serving you again in the future!
Best regards,
Réponse de Goldenwarm
Hi,
Thank you so much for the wonderful 5-star review!
We're thrilled to hear that you’re happy with the high quality and appearance of the handles.
It truly means a lot to us to know that our products met your expectations.
If you ever need anything else or have questions in the future, we’re always here to help. Thanks again for your support — we look forward to serving you again!
Warm regards,
Ordered some dark grey handles that…
Ordered some dark grey handles that turned out to be blue grey and cheap looking but didn't read about returns policy that they dont accept returns for change of mind or colour differences so unless your willing to chance it wouldn't order it as you can't return if they don't go "with kitchen" so wasted money but live and learn and will definitely read returns policy before order but won't be ordering from them again
9 juin 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
Thank you for your feedback. We’re truly sorry to hear that the handles did not meet your expectations.
We strive to provide accurate product descriptions and photos to help our customers make informed decisions. As stated in our return policy, we currently do not accept returns for change of mind, which is why we recommend reviewing the policy before ordering.
That said, we value every customer and would like to assist you as best as we can. Please feel free to contact our customer support directly so we can discuss possible solutions.
We appreciate your honest feedback and will use it to improve our service.
Best regards,
They were very helpful and pleasant.
They were very helpful and pleasant. Made our purchase very easy. They were helpful for our questions.
Jf
6 juin 2025
Avis spontané
Réponse de Goldenwarm
Hello,
Thank you so much for your kind words, Jf!
We’re thrilled to hear that you found our team helpful and pleasant, and that your purchase was easy and smooth.
If you ever have more questions or need assistance in the future, we’re always here to help!
Warm regards,
The Goldenwarm Team
Miss counted handles so had to order…
Miss counted handles so had to order one more and the deluvery cost of the dingle handle was refunded. Arrived within a week. All fixings included. Easy to fit. Totally refreshed my kitchen.
4 juin 2025
Avis spontané
Réponse de Goldenwarm
Hi,
Thank you so much for your kind review! We're thrilled to hear that the extra handle arrived quickly and that everything was easy to install.
It’s wonderful to know our handles helped refresh your kitchen — that’s exactly the kind of experience we hope to deliver.
We’re also glad the refunded shipping made things a little easier when you had to place the second order.
If you ever need anything else or are planning another project, we’re always here to help!
Warmest regards,
Great handles
Great handles! The handles are good quality, a beautiful golden shade, and they’re very chic and elegant. I love the way they add a pop of style and color to a boring space!
3 juin 2025
Avis spontané
Réponse de Goldenwarm
Hi,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you love the handles — especially the golden shade and stylish design. It’s amazing to know they added that perfect pop of style and elegance to your space. That’s exactly what we hope our products can do!
Your kind words truly mean a lot to our team. If you ever need anything else or have photos to share of your updated space, we’d love to see them!
Thanks again for choosing us.
Warm regards,
beautiful and unique
Goldenwarm has beautiful and high quality products. I am in love with my new cabinet handles. My kitchen looks amazing!! Highly recommended!
3 juin 2025
Avis spontané
Réponse de Goldenwarm
Hi,
Thank you so much for your kind words and glowing review!
We're thrilled to hear that you’re in love with your new cabinet handles and that they’ve helped transform your kitchen.
“Beautiful and high quality” is exactly what we strive to deliver, and your recommendation means the world to us.
If you ever need anything else or decide to take on another project, we’d be honored to help again.
Wishing you continued joy in your beautifully updated space!
Warm regards,
Quality is awful
Edit: GW state they are happy to resolve the issue but not pay for return shipping for damaged items.
Quality is awful. Long doors handles crack on pulling.
Can’t get a refund as they want you to pay £50 for the shipping of it back to them.
Otherwise they offer you 20% refund to keep said damaged items.
Don’t buy.
12 avril 2025
Avis spontané
Réponse de Goldenwarm
Hi,
We’re truly sorry to hear about your experience and that the quality of the handles didn’t meet your expectations. This is definitely not the standard we aim for, and we understand how frustrating it can be when a product doesn’t perform as expected.
We would like to clarify that we offer two solutions when there is damage or dissatisfaction:
A full refund with return.
Or, for your convenience, a partial refund (typically 20–30%) to keep the item and avoid the hassle of return shipping.
That said, if your items arrived damaged or cracked during normal use, we’d be happy to review this again. We never want our customers to feel stuck with a product they can’t use.
Please reach out to us with your order number and photos if you haven't already — we’re more than willing to find a better resolution for you.
Thank you for your feedback — we take it seriously and will continue working hard to improve.
Warm regards,
3 stars for responding on e mail properly.
I need to say goldenwarm have good pictures and website , but handles came with two different shades of aluminium color one is more blue one is more aluminium coulor .
Responding for messages I need to say qiute quick.
Delivery time I think should be quicker 23 days from.placeing order it's very long and handles quality looks good but colour not right .
28 mai 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
Thank you for your honest feedback, and for recognizing our customer service and website presentation — we truly appreciate it.
We’re very sorry to hear that the color difference between the handles did not meet your expectations. Our products should be consistent in finish, and it’s disappointing to know this was not the case. We will definitely share your comments with our quality control team to help improve future production.
Regarding the delivery time, we understand your frustration. As our products ship from overseas, transit time can be affected by customs inspections or carrier delays. However, we’re actively working on improving our logistics and communication to provide a clearer timeline during checkout.
We’d love the opportunity to make this right. If you’re open to it, please reach out to us directly with your order number — we’ll be happy to offer a replacement or partial refund for the color issue.
Thank you again for your feedback — it helps us grow and serve our customers better.
Warm regards,
Goldenwarm Customer Support Team
Very nice
I like the look of the handles and pulls, very soft gold accent, not too bright, matches perfectly with sage cabinets
28 février 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you love the soft gold accent of the handles and pulls and that they match your sage cabinets perfectly.
Your satisfaction is our top priority, and it’s great to know our products helped complete your space beautifully.
We appreciate your support and look forward to serving you again!
Best regards,
The Goldenwarm Team
Good product reasonable price
Perfect fit for my bathroom vanity. The handles are smooth and refined. Slightly late arrival, but everything else about the order was great.
31 mars 2025
Avis spontané
Réponse de Goldenwarm
Hello,
Thank you so much for your kind review!
We’re glad to hear the handles are a perfect fit and that you’re happy with their quality.
We appreciate your patience with the delivery timing and will keep working to improve.
Looking forward to serving you again!
The handles were absolutely beautiful…
The handles were absolutely beautiful and well made. Very easy to install. I used them in my office on a new built-in and it made the whole room. This company also has excellent customer service and wants you to be completely satisfied with their products.
23 mai 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
Thank you so much for your kind and thoughtful review! We are delighted to hear that the handles not only look beautiful and well made but also helped transform your office space. It’s wonderful to know that they were easy to install and met your expectations.
At Goldenwarm, we truly care about our customers’ satisfaction, and your positive feedback about our customer service means a lot to us. Please don’t hesitate to reach out if you need any assistance in the future.
We look forward to serving you again and helping you create more beautiful spaces!
Warm regards,
The Goldenwarm Team
Beautiful quality
I found these on a Pinterest board and did a Google photo search to find where to buy them. So beautiful just like jewelry. Delivery timing was as expected since it was coming overseas and you can track it.
12 mars 2025
Avis spontané
Réponse de Goldenwarm
Dear customer,
Thank you so much for your wonderful review!
We're thrilled you discovered us through Pinterest and that our handles lived up to your expectations — comparing them to jewelry is the highest compliment we could ask for!
We're also glad the international delivery went smoothly for you.
Thank you again for your support and trust!
Simple and Stylish
This wardrobe handle has a stylish design, is easy to install, and is of good quality. I wish there were more color options. But if you just want classic colors, you'll basically get it here.
15 avril 2025
Avis spontané
Réponse de Goldenwarm
Hello,
Thank you so much for your kind words and thoughtful feedback!
We're glad to hear you found the handle stylish, easy to install, and of good quality.
We appreciate your suggestion on offering more color options — it's a great idea and something we’ll definitely consider for future updates.
Thanks again for your support!
Zero stars. Stay away!
I would give them zero stars if it was option. I ordered a cabinet pull and was quoted a 10-14 day delivery time. After 3 weeks, I find out the item hadn’t even shipped. I asked for a cancellation of the item before it shipped and they refused. They said I could return if I didn’t like it. The item shows up and looks nothing like the photos and doesn’t match anything else in that finish, plus it feels cheap. I asked them to send me a label to return. They tell me I can keep the item and they’ll issue me a full refund. However, they say I need to leave them a five star review on Trust Pilot. I tell them I am not leaving a five star review when I didn’t have a positive experience with the product and it that it was illegal for them to demand I do. They then tell me they will not offer the refund anymore. Scammers. Never buy from this company.
21 mai 2025
Avis spontané
Réponse de Goldenwarm
Dear Customer,
We’re truly sorry to hear that you were disappointed with your experience.
After reviewing your order details, we found that the delivery was within the stated timeframe on our website, and we also clearly note that cancellations are not possible once an order has been shipped. We understand this may have caused inconvenience, and we’re sorry for that.
As for the product quality and finish, we strive to represent our items accurately with detailed photos and descriptions. However, we respect that expectations can vary and we’re sorry the item did not meet yours. We always aim to resolve such concerns fairly and respectfully.
Regarding the review and refund: we do occasionally offer refunds without requiring a return as a gesture of goodwill. While we do appreciate customer feedback, a refund should never be contingent upon a review. If there was any misunderstanding on this, we sincerely apologize. We are reviewing this matter internally to ensure our communication is clear and compliant with all guidelines.
Please feel free to contact us directly, and we’ll be happy to work with you to find a resolution.
Sincerely,
Love my new kitchen cabinets handles
I love my new cabinet handles they looked elegant and classic in my kitchen!They arrived fast and well packaged
21 mai 2025
Avis spontané
Réponse de Goldenwarm
Hello,
Thank you so much for your lovely review!
We're thrilled to hear that you love your new cabinet handles and that they added an elegant and classic touch to your kitchen.
It’s also great to know they arrived quickly and in perfect condition.
We truly appreciate your support!
They have beautiful handle pulls for…
They have beautiful handle pulls for cabinets and they have excellent price on handles I would recommend this company and there products very satisfied customer
16 mai 2025
Avis spontané
Réponse de Goldenwarm
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear you love our cabinet handle pulls and that our pricing met your expectations. Recommending us means the world to our team—it’s customers like you who make what we do so rewarding.
If you ever need anything in the future, don’t hesitate to reach out. We truly appreciate your support and are so grateful to have you as a satisfied customer!
Warm regards,
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