Goldenwarm Avis 

201
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very pleased with the product which has made the world of difference to our kitchen cabinets. Delivery is rather slow even though the company say that they are UK based. It appears that the product... Voir plus

Noté 1 sur 5 étoiles

I request everyone who has been a victim of this fraud to report to Action Fraud and claim their money from the bank. These Chinese companies will keep ripping off the UK local people if we do not rep... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Do not buy from Goldenwarm. Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently ordered Luxury Zinc Alloy Cabinet Handles in tea gold and once again impressed with the quality and delivery. I had installed their drawer pulls for my kitchen almost a year ago and they st... Voir plus

L'entreprise a répondu


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

201 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,3

Tous les avis

(201)

40 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beautiful kitchen cabinet handles…

Beautiful kitchen cabinet handles (x20). Fitted all the handles, look and feel brilliant. The last one was a bit dodgy, I contacted Goldenwarm, sending a video of the faulty handle, they sent me a replacement No problem at all. Delivery time is a couple of weeks but it is coming from China.

13 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I.dont normally leave reviews but I…

I.dont normally leave reviews but I have emailed them twice and waiting on a response. It's been stating the order is in transit for days now and has a plane symbol, yet I am meant to have these as per their website by 3 days time!

9 septembre 2024
Avis spontané
Logo de Goldenwarm

Réponse de Goldenwarm

Dear customer,

Hello, sorry for the inconvenience we caused. We checked your mailbox and did not receive your email. We have contacted you and sent you an email with the package transportation information. For the specific transportation time, please check the standard time on our website.

Your understanding will be highly appreciated. Please be assured that we will reply to you timely within 24 hours.

Noté 2 sur 5 étoiles

GWUK3138

GWUK3138

I ordered door handles 21 days ago I have not heard anything since that day 12/08/24

I have emailed them and have had no response, I am waiting to complete my daughters wardrobes would really appreciate a response on here or via email.

Very disappointing

3 septembre 2024
Avis spontané
Logo de Goldenwarm

Réponse de Goldenwarm

Dear customer,
We have not received any email from you before. We are sorry that you still have not received your package. We have informed the carrier to prioritize your shipment. We have proactively emailed you now. Your package will be delivered within 48 hours. We have emailed you the tracking number and shipping information. Please check.
Thank you again for your time and understanding.

Noté 1 sur 5 étoiles

Company does NOT stand by return policy

This company sent substandard cabinet pulls that look cheap cheap cheap. I contacted Claire to return them, they offered me 20% back and I had spent over $157. Then they told me after I didn't accept the 20% that they would refund it, but not the shipping from China. They said it's not their seller's fault. Well it is their seller's fault because I don't want the substandard pulls. They should stand by their product, but they do not. The whole return policy and the promise of satisfaction is complete malarkey. Don't believe them, don't buy from them, it's a disaster and terrible experience.

21 août 2024
Avis spontané
Logo de Goldenwarm

Réponse de Goldenwarm

Hello!

I'm Claire from Goldenwarm Customer Support.
We're sorry to hear this.
We've communicated with you via email. We accept returns for full refunds, but we provided our US address and have not received a response from you, nor a tracking number. We asked the warehouse but have not received your package. If you have already returned the product, please reply to us in the email and we will sincerely resolve this issue for you.
We are always at your service.
Thank you again for your time.

Noté 2 sur 5 étoiles

Delayed delivery and poor customer service

Ordered small number of cabinet handles 8 days ago and have received no items, no update and no confirmation the items have even been dispatched. In this day and age there is absolutely no excuse for poor customer service or such long dispatch and delivery times. Absolutely poor service. Could order handles for next day delivery elsewhere, which is what I would advise everyone to do.

Order ID: GWUK2993

12 août 2024
Avis spontané
Logo de Goldenwarm

Réponse de Goldenwarm

Dear customer, this is Claire. We checked our mailbox and did not receive any email from you. Our package has been shipped on 8/6. We have sent you the tracking number of our package by email. The package is still within a reasonable transportation time, but in order for you to receive our package earlier, we will arrange delivery for you as soon as possible after the package clears customs.
Anything we can do for you, please contact us freely.
Thanks for your time and best regards.

Noté 5 sur 5 étoiles

Installation was a breezy

I recently installed the Digital Display Basin Faucet, and I couldn't be happier! The digital display is incredibly convenient, allowing me to get the perfect temperature every time. The sleek design adds a modern touch to my bathroom, and the installation was a breeze. It's a fantastic blend of style and functionality. Highly recommend!

6 août 2024
Avis spontané
Noté 5 sur 5 étoiles

These are amazing

These are amazing! Great quality and price, they have turned my dated fitted cupboard into something I wanted to rip out to a standout feature.

3 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing quality I am…

Absolutely amazing quality I am obsessed 🤩 look so gorgeous and elegant the both tone of silver and black give the most detail in the design the metal material so perfectly the capture in both tone give the perfect 🤩 touch to my kitchen I am obsessed 🤩

5 août 2024
Avis spontané
Noté 4 sur 5 étoiles

Customer Service save

I placed an order for 23 handles and I received only received 5 at first. I contacted them via their contact page and received a response after 3 days. I have scored as an 4 as I feel there is room for improvement in communications, my initial frustration could’ve easily been resolved by communications stating my order would be shipped in different shipments. But Goldenwarm did turn the experience around in the end and they not only delivered the rest of my order in time for my kitchen fit but they offered me a 10% refund as an apology which was greatly appreciated. The quality of the product is 5* so I am very pleased to have received the order in full in the end.

29 juillet 2024
Avis spontané
Logo de Goldenwarm

Réponse de Goldenwarm

Hello!

This is Claire from Goldenwarm Customer Support Team,
We are so sorry for hear that. 

We have communicated with you by email. Since our orders were purchased from different warehouses, the packages will be split and shipped.Your second package is still in transit,We checked and found that your package has been sent to your local post office.The package is expected to be delivered within 48 hours.

We are always at your service.
Thank you again for your time.

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