shopgoodwill Avis 319

I was going to donate an item that I won If i could get refunded the shipping and handling charges. The employee wrote back stating the do not refunds. I had to restate that I was nor asking for a refund I was donating the item i just wanted a reimbursement of the shipping and handling charge, I received another email stating the shipping charges were reimbursed. They stated they do not refund handling charges. I guess this is a way the Goodwill Tennessee steals money. I am still arguing the person on the other end.

I will give them 2 stars because I have received a few items as described . I have received 2 items that were not as stated , the one was claimed to be brass and wasn't it was a wall plate that was gold in color with a painting of a pirate on it . They did right by a reimbursement of monies spent. I just now received my item yesterday on 4/25/26 which was a cast iron dutch oven pan with lid . They stated on their sale that it was made in the USA, they kept that part kind of covered so you couldn't see where it was made from ,so I went by what they were saying and made the offer ,this is the online auction .Well when I received the item it clearly shows made in Taiwan not the USA and sent a message to the support team requesting all moneys be returned . I also sent a message to the main office . I received a message from the support team saying they replied I received nothing . I am going to contact the main office if I do not get a response . I want a full refund because they were deceiving in their description . So just beware when bidding on the auction that you may not receive what was stated . I can upload a picture of what I have received. ( Issue Resolved)

Sometimes items arrive and they are as described. I have purchased 2 bottles women's perfume recent. I suspect from the light color and scent, they have been partially refilled. I compared them to the same bottles I already owned. This of course is only my opinion, but I doubt that I will ever purchase fragrances from this website again. After winning the items, by the time I paid handling fees and up-charged shipping fees, I could have purchased them locally brand new for not much more.

Not only does goodwill get 80% of their products for free but they have raised their prices to think they have new products. But now they are changing the senior discount days from 25% to 10% and lowering their employee discounts. Just remember goodwill salvation army and others around u have 25 to 30% off on senior day wrong move

I've had an excellent experience with shopgoodwill.com over several years and dozens of items. I would urge caution, however, with some of the "fine art" listed by the Licking Knox location in Newark Ohio. There are hundreds of pieces with "buy it now" prices in the thousands of dollars purporting to be by famous artists such as Picasso, Peter Max etc. Earlier listings described the pieces as "numbered on the piece" when they weren't. The "Letters of Authenticity" no longer appear in the listings. Most were from Artova.com, a company with no information on the web except for its own website, Facebook and Instagram pages, which doesn't appear to have a physical address.

I see a good portion of items not sell because of ridiculous prices, maybe they should start items lower and at more reasonable prices for these free donations items....

I ordered a midi keyboard and it went really well until fedex shipped the package to the wrong address (state). I contacted shopgoodwill.com through their site and they corrected the issue. The keyboard arrived several days later wrapped in a whole roll of bubble wrap. I only gave it 4 stars because of the Fedex mix up.

They showed a cable along with the device I ordered. When arrived it didn't have the cable. The device was much dirtier/damaged than in the pictures shown online. Will never order from them again. Scumbags only out to improve the CEO's bottom line and cut out "resellers." I know now to trust resellers more because most of them care. Goodwill does NOT.

90% of the statues were broken due to the back they were all placed in one bag in the box shoot to me.

Cheap junk they don't refund and electronics are not tested! I bought many things they slipped a couple junk items in and discription so I did not want them so they banned me from online auction this should be stopped don't waisted time or money! Scam

They've suspended my accounts for no reason. App sucks and they need to fix it.
Overpriced items, shipping is beyond bs how much it is on a lot of items. Customer service sucks and don't care.
Took forever to get a refund for 1 item I sent back from 1 goodwill. Another goodwill lost my order so I had to argue with them til they sent me my item I paid for.
My new account I been able to buy a couple things but now they suspended me from bidding for no reason when I've bought every item I won a bid on. Pure bs.
Bad experiences and poor customer service/communication.
Goodwill deserves consequences.

Very dishonest! Sold me $600 of untouched jewelry-so it said in item description, but it was gone through. Very dishonest. Worst part is who do I call to prove my case?!?! No one knows!!!! No accountability on there end!

Honestly, I know a lot of people have mixed feelings about shopgoodwill but I actually really like it. I know the people that work at Goodwill are not experts and a lot of the time things are listed basically or inaccurately but you got to give them some credit because they work with lots of different types of items everyday with no time to research. Every time I have bought anything off of shopgoodwill it always arrived on time and the people that work there are very nice. They will help you quickly and respectfully. Honestly, you can also get some super cool things at an unbeatable price! Definitely a cool place to check out and get some great stuff!

Purchased two necklaces and neither are as described. - One is rose gold and described as yellow and is so tiny and insignificant as compared to the photographs.
- The other weighs half of what was written on their website!
I feel completely and utterly ripped off!
I don't know how they can get away with this?

If I could’ve given negative stars I would have.
From my experience, a shopper has about a 70% chance
of the item descriptions being purposefully dishonest.
I think the website is trying to liquidate items that wouldn’t sell in the stores and this is how they decided to attempt to turn a profit on broken down stuff that should be thrown away.

Shopgoodwill Of North Georgia Is Horrible, I just recently purchased an Ibanez electric guitar from this location, When I received it it was banged up something terrible, it was not this way in the listing pictures, I zoomed in on every picture and observed what few minor blemishes it had, nothing to amount to anything but when I received it it had major scrapes, and scars all the way threw the paint, My guess is that little kids got a hold of it and played with it, When I contacted management about this they were totally unconcerned, they just said we sold it as is but the way it was when it was listed and the way it was when I received it was totally different and this damaged did not happen in shipping, the guitar was fairly well packed and there was no damage to the box, so all this damaged happened after they took pictures of it and the time it was packed for shipping, So with all this said if you are smart you will avoid buying anything from Shopgoodwill Of North Georgia

I have been fortunate in finding various greatly discounted cashmere and leather items. Also, certain sterling silver items. However three separate times, collectible glass items I won at bid arrived in shards because they were poorly packaged, and each time they refused to sign a waiver of claims so that I could claim the true insured value of the item from the carrier. After all my work at locating these gems, I can only get a refund of the bid price and shipping. DON’T BUY GLASS from them. Clearly, there is no training or guidance where packaging is concerned.

I won two 24 inch wooden figures and paid for them right away. After 9 days they were still not shipped. I wrote to them and they told me they couldn’t find them and they issued a refund to me. I wrote back and asked them how it’s possible to lose two 24 inch tall figures. They wrote back and told me “thank you for your business” and closed my case.

Have won a few earring sets, they charge nearly $12 to ship thru fedex and will not adjust fees based on weights. Have received a couple broken items that were not disclosed in listing. Customer service is slow and often not helpful. Sad, it’s very much become “greed will” for stuff donated for free.

Shopgoodwill is a notoriously corrupt online retailer. Their advertising practices are atrocious, and they scapegoat their employees for any issues. It’s as if they train their staff to provide inaccurate product descriptions and misleading advertisements. The company’s customer service is absolutely dreadful. They fail to respond with genuine assistance or prioritize customer satisfaction, even after years of shopping or substantial spending. Moreover, they impose exorbitant fees for no apparent reason and deliberately miscalculate shipping costs, such as charging a 1-pound item as 12 pounds. To add insult to injury, Shopgoodwill lacks a dedicated telephone number for customer support, making it impossible to resolve issues or speak to a representative. This company is a complete scam, and it’s truly unfortunate!