Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

14 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Purchased clothes over 2 months ago and…

Purchased clothes over 2 months ago and never received. Attempted to communicate but received an automated response from the overseeing finance site and nothing further. Seems to be a fraud site. Found the site by searching Peter Alexander outlet and it misrepresented itself as such. The following day the website vanished from Google and took a lot of work to track down the real page.
Doubt I’ll ever get my money back

5 mars 2026
Avis spontané
Logo de Shoponlygo

Réponse de Shoponlygo

Dear Customer, thank you very much for taking the time to share your feedback with us. We sincerely apologise that you have not received the items you purchased for two months, and we fully understand your frustration and dissatisfaction. We promise to prioritise your issue and resolve it as soon as possible. We take responsibility for every single product. Please send your details to our customer service email address: service@shoponlygo.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us the opportunity to make amends. Thank you very much.

Noté 2 sur 5 étoiles

Broke within couple days better options…

Broke within couple days better options out there

1 avril 2026
Avis spontané
Logo de Shoponlygo

Réponse de Shoponlygo

Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@shoponlygo.com . Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!

Noté 1 sur 5 étoiles

Very disappointing

Very disappointing, the amount of paint I received was very little,the advertising was very misleading

6 mars 2026
Avis spontané
Logo de Shoponlygo

Réponse de Shoponlygo

Dear Customer, thank you for your feedback.
We are truly sorry for your disappointing shopping experience and fully understand your dissatisfaction.
Please send your order details to our customer service email: service@shoponlygo.com . Our team will look into your case and provide a proper solution within 24 hours.

Noté 1 sur 5 étoiles

Less than 1 star

Less than 1 star - avoid this company like the plague- returns impossible

In response to your reply - I still have an unwanted item I’ve not been able to return.
I had to open a case with PayPal which helped me acquire a refund for one item

22 juillet 2025
Avis spontané
Logo de Shoponlygo

Réponse de Shoponlygo

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@shoponlygo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Noté 1 sur 5 étoiles

Placed my order a week ago and still no…

Placed my order a week ago and still no sign of it being dispatched , they took money from my account as soon as it was orderd and just get same automated message from customer service, not a good experience

7 juillet 2025
Avis spontané
Logo de Shoponlygo

Réponse de Shoponlygo

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your order, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@shoponlygo.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Noté 1 sur 5 étoiles

Terrible quality

Took a month to arrive and when it did it was terrible quality

10 juillet 2025
Avis spontané
Logo de Shoponlygo

Réponse de Shoponlygo

Dear customer, thank you so much for taking the time to share your feedback with us.
We apologize for the delay. We will report this to our shipping carrier and ask them to expedite delivery. We fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@shoponlygo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

Noté 1 sur 5 étoiles

I ordered a outfit which is too big and…

I ordered a outfit which is too big and I ordered the smallest size have asked them for a returns label after 6 emails to them still no label the last email I received from them they are asking for photos of the outfit which they should have a copy of my order.Help

26 juin 2025
Avis spontané
Logo de Shoponlygo

Réponse de Shoponlygo

Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We have a comprehensive return and refund policy, and we assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@shoponlygo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus