Shoppers Stop Avis 

Shoppers stop Online is terrible. I bought shirts that need to be exchanged for size, till today no help has come. I've sent emails to customer service and they close my ticket. Also they are sending someone else's replies to me. What a pathetic business model. Wasted my hard earned money on this shit show.

Very bad . They sent old dirty product . On site photos and real product is so different feels like a scammer

Very bad experience
Online shopping
They have sent me a defective item and now no one in customer support is able to help ,no reply on emails .
Just waste waste of money waste of time.
Customer support don't know how to talk what to talk.
Very very disappointed.

I had ordered a stop cord set of xxl which was large for me so asked in exchange for xl ..later there was no response regarding services so i cancelled the exchange and xxl cord set was finally picked up on 28 may ..instead of the refund i got the xl size on 7 june..by this time my order history has disappeared and till date dispite of h multiple calls no pick up is done

Worst experience of customer service…my refund is pending since January.. whenever i call them every time they commit to refund but after that no refund i get.. its been 2 months to talking in customer care but I didn’t get any solution every time new person pick the call and repeat the same thing.

wrong items recieved,instead of men's shirt recieved women's kurta.when contacted no proper response even after 10days am still contacting them.better to save your money instead of getting scammed by them.

purchased some premium shirts without checking reviews . 2 brands i returned 2 times brown colour and they send me grey and green . beggars dont even know brown. 2nd calvin klein shirt worth 6000 they send old dusty item which is on shelf for many years OR used

We had an issue with one item which was 3 piece men kurta, pyjama & koty. We received different size for 1 piece and the product was used and damaged (pics provided). Even after calling them multiple times, every time they would close the case without any resolution but in case description they say it is resolved. Such a horrible customer service, don't care for customer. WILL NEVER BUY FROM THEM again.

Totally fake website. Worst customer support ever i have been seen in my life.

I am writing this because recently I purchased a card wallet 12th January. But, unfortunately I received the wrong colour.

On 31th January I received a replaced product again. But, i received the wrong colour a second time again.

Today 17th feb More than a month but till now my issue not yet solved by his team. Again and again received same reply working on your issue.

So don't waste your money in this fake website. Stay safe...

I returned an order from the app and it has been more than a month, I haven't received any refund. Their customer service team is absolutely useless, they keep repeating like a broken record that the refund initiation is not with them and hence cannot do anything about it! Pathetic experience, I am following up literally every day, wasting my time.

I have been a great habitual shopper at SS. But hate to say that i had ordered 2 and only one arrived. Next day had to travel , kept on following up for refund but till date no reply . This is so frustrating . They cant trace the missing packet with their delivery partners.

I had thrown the packet which came with one dress and also the bill .
Why cant they find the bill via order num etc.

unexpected from this big brand

Never ever rely on shoppersstop online platform. They have marked original product as fake and not returning my money now.

Worst customer care i have ever gone through. After picking up call, the cc representative asks us to be online. But he never come back on the call. This happens many times for me. Finally i have decided not to buy anything on shoppers stop online and not to recommend to anyone.

I had ordered 3 pair of shoes from online shoppers stop and received only 1, order I’d is 394275854 raised a complaint regarding the same for several time but yet it has not been resolved after several call one of the agent arranged a return request for me and the 1 pair of shoes has been returned and refund is pending since so long. And now instead 1800 rupees they are sending and email to fill the bank details for refund amount 599 only may I know why when you take money for 3 products and sent only 1 so now why you are not refunding the whole money which you took from me.
Pathetic customer service and no other than that where we can make a complaint. Your illiterate agents don’t even understand what customer is saying. After several call, emails yet this issue is pending. You guys are forcing us to seek a help from consumer court.

Very bad experience with online shopping from shoppers stop I would recommend u all to NOT SHOP ONLINE FROM SHOPPERS STOP I ordered 2 jeans and received only 1 but I paid for both of them and when I complained about it and the customer service said every time that the amount will be initiated in 2 days but now it’s been more than a month since I raised my complained and now they say that you will get no refund as from our side we have sent 2 jeans… very disappointing not going to shop online from shoppers stop again 😡😡😡 they are literally cheating the customers.

Very bad experience recently. Order id 392995278.
Order was placed on 6th May 2024 for multiple kids clothing to be worn at an event. Delivery terms were standard - 5to 6 days.
It is 18th May and the order wasn't delivered yet. No status online too. When I rang up their customer service, their very casual reply was "we ran out of stock that is the reason why we did not update status online. Are you ok to cancel the order ? ".
This was a very unprofessional way to handle for a big brand. I would have expected you to have called me up the day you ran out of stock.
Right now, I don't want to waste anymore time berating the kind of customer service they have.

Will never order from them again, did not deliver some of the products from the order and took 2 months and numerous calls and emails to refund the money.

Shoppers Stop one of the worst platforms to shop on. Pathetic services with zero customer support…DON'T MAKE A MISTAKE SHOPPING HERE unless you have enough time to make 100 calls for your return & refund.

We went shopping for some fine clothing yesterday. We visited Shoppers Stop at Metro Mall at Punjaguta. After some browsing... selected couple of pairs of mens clothing and went for billing. The billing executive denied us the displayed discount. ... reason being the actual discount displayed by the billing machine was less... Naturally we disagreed and asked them to check. They checked and found that erroneously new arrivals were wrongly stacked with discounted material. Problem got escalated.. Sri. Naresh .. floor manager stepped in.. enquired.. understood the problem.. rearranged the new arrivals .. upheld our point of view .. and gave us the displayed discount. No wonder SHOPPERSSTOP continues to grow in popularity.

I have order a watch on shopersstop online on 29th November 2023, but still i haven't received the product. when i call the customer care there is no proper reply. and every time they says pls give me 48 hours. after i am frustrated, i have cancel the order and i have informed to return the refund, but till now more than one 2 months is over they are not ready to refund my money to my source account. Again they call me today ( 10th January 2024 ) today also they are asking a time till 15 January 2024 and they are not confirming that when the refund will be initiated.

order id is : 374251663