I initially left a very good review because their fitting process worked well however it has been a month and they sent and billed me twice for night guards for my wife and did away with my impression... Voir plus
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Lisez les avis des autres
I have been using Remi night guards for 5 years. I had problems getting fitted for my first night guard. Remi did a video call with me to help me through the process. I have been purchasing new ones... Voir plus
I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I... Voir plus
L'entreprise a répondu
Flawless product and service! Worked with the remi team to arrange a perfect impression. They were helpful, patient and meticulous. I have been wearing guards for over 25 years and these are hands do... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Remi is a direct-to-consumer sleep and wellness company.
Coordonnées de contact
50 Francisco St, Suite 275, 94133, San Francisco, Etats-Unis
- +1 (800) 234-1874
- support@shopremi.com
- shopremi.com
4,0
Bien
1 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve tried other night guards before
I’ve tried other night guards before, but these are by far the best in terms of comfort and fit. No weird pressure spots, no trimming needed. Plus, it’s way more affordable than what my dentist quoted me.
4 mars 2026
Avis spontané
Réponse : Remi
Dear Regine,
Thank you for the 5-star review!
We're so glad to hear the night guard fits comfortably with no pressure spots or trimming needed. It means a lot that you found it both high-quality and more affordable than the dentist option. Thanks for choosing Remi!
- The Remi Team
Remi's customer service is exceptional
Remi's customer service is exceptional. They have quickly solved any issue. I am grateful for their product. I have tried sooooo many guards and these are comfortable and affordable. There is nothing but good to say about Remi regarding their company and their product.
2 mars 2026
Avis spontané
Réponse : Remi
Dear Corinne,
Thank you so much for the amazing review!
We’re incredibly grateful for your kind words. It means so much to hear that after trying so many guards, you found ours comfortable and affordable. And that our team has been able to support you along the way quickly.
We truly appreciate you being part of the Remi family!
- The Remi Team
I ordered two top night guards and the…
I ordered two top night guards and the whitening gel along with the ultrasonic cleansing machine. I had great assistance with the mold process. My molds are in the mail and I am anxious to receive my new guards.
16 février 2026
Avis spontané
Réponse : Remi
Dear Elaine,
Thank you so much for your review!
We’re so glad to hear you had a great experience with the molding process and our team’s assistance. That’s exciting that your impressions are already on the way. We can’t wait for you to receive your new night guards!
- The Remi Team
Great service and wonderful product
This is the best mouth guard I have ever had. The service was great, and very responsive. I highly recommend this company.
2 février 2026
Avis spontané
Réponse : Remi
Dear Roxanne,
Thank you so much for the 5-star review!
We’re thrilled to hear this is the best night guards you’ve ever had and that you had a great experience with our team. We truly appreciate the recommendation and your support!
- The Remi Team
Unbelievable customer service
Unbelievable customer service, my guards are perfectly molded, can’t believe I suffered with store bought bite guards all these years, thanks Remi for making this experience awesome, I won’t buy guards from any one else!
26 février 2026
Avis spontané
Réponse : Remi
Dear Jim,
Thank you so much for the amazing review! We’re thrilled your guards fit perfectly and that you’re finally free from store-bought options.
We truly appreciate your support and are so glad you’re part of the Remi family!
- The Remi Team
I had a great experience with Remi
I had a great experience with Remi. I ordered two upper night guards along with whitening trays and whitening gel, and everything exceeded my expectations. The impression process was straightforward and easy to follow, and the fit of the night guards is excellent. They’re comfortable, secure, and feel high quality. I’ve tried other options before, and these are by far the best in terms of fit and durability. My only complaint is that I wasn’t able to get a lower teeth whitening tray. Shipping was smooth, packaging was professional, and the overall process felt simple and efficient from start to finish. I would definitely order from Remi again and recommend them to anyone looking for custom night guards or whitening products.
15 janvier 2026
Avis spontané
Réponse : Remi
Dear Priscilla,
Thank you so much for your thoughtful review!
We’re thrilled to hear that your upper night guards and whitening trays exceeded your expectations. It means a lot to know the impression process felt straightforward and that the fit, comfort, and durability of your guards stood out compared to other options you’ve tried.
We also really appreciate the feedback about the lower teeth whitening tray. Input like this helps us understand where we can improve and expand our offerings to better serve customers like you.
We’re so glad you had a smooth experience from start to finish. We look forward to serving you again!
- The Remi Team
Eased jaw pain, finally
I’ve worn night guards for years, but this one stands out for comfort and fit. It’s easy to wear, doesn’t irritate my gums, and feels secure all night. I’ve woken up without jaw pain for the first time in a long time. The cleaning process is straightforward and doesn’t take much effort. It’s a noticeable upgrade from my previous guards.
26 février 2026
Avis spontané
Réponse : Remi
Dear Lisa,
Thank you so much for the 5-star review!
We’re thrilled to hear you loved the fit, comfort, and quality of your night guards and whitening trays. It’s great to know the process felt smooth from start to finish.
We also appreciate the feedback on the lower whitening tray , that’s helpful for us as we continue to improve. Thanks again for choosing Remi!
- The Remi Team
Remi is a great company
Remi is a great company! My husband I both use them. My husband leaves them around and the dog chews them up. All I have to do is email them and we get new ones.
The retainers are a great quality.
1 janvier 2026
Avis spontané
Réponse : Remi
Dear Eldonna,
Thank you so much for the 5-star review!
We love hearing that both you and your husband are part of the Remi family. We’re so glad our team has been able to quickly help when replacements are needed and that you’re happy with the quality of your retainers.
We truly appreciate your support!
- The Remi Team
Really good customer service and great…
Really good customer service and great product!
18 février 2026
Avis spontané
Réponse : Remi
Dear CR,
Thank you so much for the 5-star review!
We’re thrilled to hear you’re happy with both our customer service and your product. We work hard to deliver a great experience from start to finish.
Thanks again for your support!
- The Remi Team
Sparkling clean
Dentist's may only see you twice a year, but night guards need daily care. The Remi Ultrasonic Pro does a great job removing buildup I couldn't see. It's quick, effective,and worth it for oral hygiene.
24 février 2026
Avis spontané
Réponse : Remi
Dear Randy,
Thank you so much for the 5-star review! We love how you put that. Daily care really does make all the difference.
We’re so glad the Remi Ultrasonic Pro is helping keep your night guard sparkling clean and tackling buildup you can’t even see. Quick, effective, and great for oral hygiene is exactly what we were going for!
Thanks again for sharing your experience!
- The Remi Team
Remi is a great product!
Remi is a great product!! I placed an order and the kit came quickly. I had to redo the bottom and they sent great instructions! I have worn retainers for over 5 years. Remi is made just as well as the ones from my dentist. Highly recommend this company and they have great customer service!
2 février 2026
Avis spontané
Réponse : Remi
Dear Sherry,
Thank you so much for the amazing 5-star review! We’re so glad your kit arrived quickly and that our instructions helped when you needed to redo the bottom impression.
We truly appreciate your recommendation and your kind words about our customer service.
Thanks again for being part of the Remi family!
- The Remi Team
Would buy again
The end result was better than any I have had made at a dentist's office
They made sure to have it done right - it was not a fast process but a good experience
3 février 2026
Avis spontané
Réponse : Remi
Dear Linda,
Thank you so much for the 5-star review! We’re honored to hear that your final guards turned out even better.
We truly appreciate your patience throughout the process. We always want to make sure it’s done right, even if that means taking a little extra time. So glad it resulted in a great experience for you!
Thanks again for your support!
- The Remi Team
- The Remi Team
Shady business practices
Product: I've had a few of their mouth guards. The first set was super sketchy, I'd wake up w/ chunks of plastic floating around my mouth which I most likely ingested. They have greatly improved their manufacturing and the latest set is well-made and (presumably) safe.
Business: This company engages in a shady subscription model that requires multiple interactions to cancel your subscription. I cancelled my subscription last year yet somehow my now-expired credit card on file was charged and I received notice that my new order was on it's way. I tried contacting Remi immediately but all I got was an AI chatbot that opens cases. While they did cancel and refund that specific order, I'm now on day 2 of another attempt to cancel this subscription and all I've gotten is more pushback from their retention team. I have yet to receive confirmation that they have honored my cancellation request. I would not trust this company with any of your financial information.
As an aside, I also raise an eyebrow when batches of 5 star reviews show up on TrustPilot on a single day for a relatively small and obscure company.
22 février 2026
Avis spontané
Réponse : Remi
Dear James,
Thank you for taking the time to share your experience. We genuinely appreciate the detailed feedback.
First, we’re very sorry to hear about your initial experience with our earlier guards. We’re glad to hear you’ve noticed the improvements in our newer sets. We’ve made significant updates to our materials and manufacturing processes over time to ensure safety and durability.
Regarding the subscription concerns, we sincerely apologize for the frustration this has caused. Cancellation requests should be straightforward, and we’re sorry if your experience felt difficult or drawn out. If you’re still waiting on final confirmation, we’d like to prioritize this immediately and ensure your subscription is fully canceled with written confirmation sent to you.
As for the charge on an expired card, that can happen when banks automatically update card details for recurring subscriptions, but we completely understand how that can feel unexpected. We’re glad the order was refunded, and we’re happy to double-check that everything is fully resolved on your account.
We also want to reassure you that we do not manipulate reviews. We encourage all customers to leave honest feedback, and sometimes review timing can cluster after product deliveries or email follow-ups.
We’d really appreciate the opportunity to make this right. Please reach out if you need further assistance.
- The Remi Team
It was a very smooth experience
It was a very smooth experience. The instructions and appointment for taking the impressions were clear. Will certainly recommend.
22 février 2026
Avis spontané
Réponse : Remi
Dear Sumit,
Thank you so much for the 5-star review! We’re so happy to hear that you had a smooth experience and found the instructions and impression appointment clear and easy to follow.
We truly appreciate your recommendation!
- The Remi Team
The night guard has helped reduce my jaw soreness.
The night guard has helped reduce my morning headaches and jaw soreness. I feel much better rested.
22 février 2026
Avis spontané
Réponse : Remi
Dear Jaimie,
Thank you so much for the 5-star review! We’re thrilled to hear that your night guard has helped reduce your morning headaches and jaw soreness.
We truly appreciate you taking the time to share your experience.
- The Remi Team
Phenomenal customer service…
I’ve had Phenomenal customer service with quick responses and thorough answers to questions. I haven’t received the night guard yet, but my niece loves hers and is a repeat customer.
18 février 2026
Avis spontané
Réponse : Remi
Dear Denise,
Thank you so much for the 5 stars! We’re so glad you’ve had a great experience with our customer service team. It means a lot to hear your niece loves her night guard too!
We can’t wait for you to receive yours!
- The Remi Team
Love the improvement
I noticed improvement in my jaw tension and headaches within a few weeks of using the night guard. It fits well and stays in place while sleeping.
7 janvier 2026
Avis spontané
Réponse : Remi
Dear Rochelle,
Thank you for sharing your experience! We’re so glad to hear your jaw tension and headaches improved, and that your night guard fits comfortably and stays in place.
We truly appreciate your feedback!
- The Remi Team
Great customer service!
The customer service was great and they have good communication. I like the night guards and they are reasonably priced. I highly recommend!!!
5 février 2026
Avis spontané
Réponse : Remi
Dear Lucas,
Thank you for your wonderful review! We’re thrilled to hear that our customer service and communication stood out, and that you’re happy with your night guards.
Your recommendation means a lot to us. We’re so glad you chose Remi!
- The Remi Team
Beware, listen to all the negative reviews you see!
Mouthguard took forever to come to me, it rubbed against my gums but I didn’t want to deal with them to try to get it revised. Then I tried to cancel the subscription deal I had signed up for and it too THREE back and forth emails that were super slow (like they are just trying to get you to stay or forget about the issue) and then they said I’d have to pay $40 to pay the difference for the mouthguard. I cannot find it in any of the emails so if it said this somewhere when I signed up, it was in the fine print. Highly recommend against this company! Save your time and money.
21 février 2026
Avis spontané
Réponse : Remi
Dear NN,
Thank you for sharing your feedback.
We’re sorry to hear about your experience, and we want to assure you that it is not our intention to make customers feel this way.
Please reach out to our customer experience team at support@shopremi.com, mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
Cancelled Subscription - Charges Keep Coming... WTF!
I cancelled my subscription in August of 2025 (have email confirmation) and I continue to receive charges for new orders. Why do I need to spend additional time following up and trying to get my money refunded.
Don't waste your time with this company!
20 février 2026
Avis spontané
Réponse : Remi
Dear Dave,
We sincerely apologize for the frustration this situation has caused. We’ve reviewed your account and can confirm that your subscription has now been fully canceled. If any charges were processed in error, our team is ensuring they are addressed accordingly.
We’re very sorry for the inconvenience and appreciate you bringing this to our attention.
- The Remi Team
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