I initially left a very good review because their fitting process worked well however it has been a month and they sent and billed me twice for night guards for my wife and did away with my impression... Voir plus
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Lisez les avis des autres
I have been using Remi night guards for 5 years. I had problems getting fitted for my first night guard. Remi did a video call with me to help me through the process. I have been purchasing new ones... Voir plus
I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I... Voir plus
L'entreprise a répondu
Flawless product and service! Worked with the remi team to arrange a perfect impression. They were helpful, patient and meticulous. I have been wearing guards for over 25 years and these are hands do... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Remi is a direct-to-consumer sleep and wellness company.
Coordonnées de contact
50 Francisco St, Suite 275, 94133, San Francisco, Etats-Unis
- +1 (800) 234-1874
- support@shopremi.com
- shopremi.com
4,0
Bien
1 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First time
Ok This was my first time trying a custom night guard, and I’m really impressed! It fits perfectly, feels comfortable overnight, and I already notice less jaw tension in the mornings.
18 mars 2026
Avis spontané
Réponse : Remi
Dear Miranda,
Thank you so much for your kind review! We're thrilled to hear your first custom night guard fits perfectly and is already helping reduce your jaw tension.
We're glad you're having a great experience!
- The Remi Team
Horrible experience
Horrible experience. I ordered a set of night guards, but they shipped it to the wrong address. I requested a refund, and they stopped responding to my emails. Scam.
15 mars 2026
Avis spontané
Réponse : Remi
Dear Serhii.
We’re sorry to hear about your experience. That’s definitely not the service we aim to provide.
Someone from our team will reach out shortly to make this right.
- The Remi Team
Réponse : Remi
Dear Arturo,
Thank you so much! We’re thrilled you love Remi! Your support means a lot to us.
- The Remi Team
I've used remi in the past before my…
I've used remi in the past before my most recent purchase. The process is easy, and they are consistent in following up on the progress of your nightguards. I lagged on getting back to them so my first mold was not usable since it was no longer in the system. Regardless, they have great pricing and deals, so it was without a question that I'd purchase again. Its definitely saving me money from paying $400 plus with insurance for one night guard that cracked and they would not replace it for free. I am very happy remi exist, its literally saving me from having headaches nightly due to my clenching.
6 mars 2026
Avis spontané
Réponse : Remi
Dear Rosa,
Thank you for being a returning customer and for sharing your experience! We're so glad to hear that the process has been easy and that our team’s follow-ups have been helpful along the way. It means a lot to know Remi is helping you manage your clenching and saving you money compared to traditional options.
We truly appreciate your support!
- The Remi Team
Happy customer
The instructions are easy to follow and the impression kit is easy to use. I am very happy with my mouthguard. I emailed customer service because it took longer than I thought it would for the item to ship and I got a quick answer and then I got an email when it shipped.
28 février 2026
Avis spontané
Réponse : Remi
Dear Kennetha,
Thank you for your wonderful review! We're so glad to hear the instructions and impression kit were easy to use and that you're happy with your mouthguard. We also appreciate your patience with the shipping time and are happy our customer service team could assist you quickly.
Thanks again for your support!
- The Remi Team
I ordered two different products and…
I ordered two different products and received the same item twice. This was not the order I placed.
Since the error was not on my end, I do not feel it is reasonable to require me to pay for return shipping or wait for the return to be processed before the issue is corrected. I am requested a refund or replacement without additional cost to me but I am still emailing back and forth with customer service. I did like the night guard but I don’t need 4!
13 mars 2026
Avis spontané
Réponse : Remi
Dear Kelli,
Thanks for sharing your feedback.
We’re very sorry for the mix-up and understand your frustration. Since this was our error, we’ll cover return shipping and send a replacement or refund, whichever you prefer, at no extra cost.
Thank you for your patience while we fix this quickly.
- The Remi Team
Comfortable and not bulky to wear
I was worried about wearing a night guard, but Remi guards are really comfortable and thin. I don’t even notice I’m wearing it while sleeping, and my jaw tension is gone.
10 février 2026
Avis spontané
Réponse : Remi
Dear Andrea,
Thank you for the 5-star review! We’re so glad to hear your Remi Mouth Guard feels comfortable and thin, and that it’s helping relieve your jaw tension.
Sleeping without worry is exactly what we hope for our customers!
- The Remi Team
I never thought a guard could be this…
I never thought a guard could be this comfortable. Remi’s fit perfectly, no gagging, and my teeth grinding doesn’t wake me up anymore.
11 mars 2026
Avis spontané
Réponse : Remi
Dear Brianna,
Thank you for the 5-star review! We're so glad to hear your Remi guard fits comfortably and is helping with your teeth grinding. It means a lot to know it's making a difference in your sleep!
- The Remi Team
Game changer!
I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appointments. This is a game changer. I use my FSA to cover 2 Remi retainers/night guards a year. I have them at a custom thickness and I appreciated the at home molding kit, especially since they can review them via pictures and there is an extra mold if you need to redo one. I clench and grind my teeth a lot at night, so i like getting new ones often so i don’t crack through the hard plastic. Their support team is very helpful too. Overall, very happy with Remi!
11 mars 2026
Avis spontané
Réponse : Remi
Dear Christy,
Thank you for the amazing 5-star review! We're so glad Remi has been a game changer for you and that the custom thickness, at-home molding kit, and FSA option make things easier and more convenient.
It's also great to hear our support team has been helpful along the way. We truly appreciate your continued support!
- The Remi Team
Great experience
Great experience! Easy to place order and complete the imrpessions; lots of resources and support along the way with written instructions AND video instructions, as well as the option of connecting with a real person over video or call to help. Fast service!
11 mars 2026
Avis spontané
Réponse : Remi
Dear Sweet,
Thank you for the 5-star review! We're so glad to hear the ordering process and impression kit were easy to complete, and that our written and video resources were helpful.
We’re also happy that the support options and fast service made for a great experience. Thanks for choosing Remi!
- The Remi Team
I ordered about 15 sets of braces from…
I ordered about 15 sets of braces from Remi in the last few years and I do admit, only once got a bit ticked off when they moved the business, they stagnated delivery and impression got lost. BUT they made up for it with new impression kit and great guards which up to this day never once broke! I got some from German lab for 236 Euro for 1 half, which broke after 2 month. Remi has the best and best prices.
1 mars 2026
Avis spontané
Réponse : Remi
Dear Charlotte,
Thank you so much for your continued support over the years. We truly appreciate it!
We’re sorry again for the hiccup during our move, but we’re glad we could make it right and that your guards have held up so well.
It means a lot to hear you value the quality and pricing. Thanks for being a loyal Remi customer!
- The Remi Team
The customer service is great
The customer service is great. I think the money i paid was a good value. I have no issues with the night guard this is my 2nd order
24 février 2026
Avis spontané
Réponse : Remi
Dear Angela,
Thank you for your kind words! We’re glad you’re happy with your night guard and our service. We appreciate your trust and your second order!
- The Remi Team
Love it
My grinding has improved a lot since I started using this. I wake up without that sore jaw feeling anymore.
2 février 2026
Avis spontané
Réponse : Remi
Dear Trezianne,
Thank you for the 5 stars!
We're so happy to hear your grinding has improved and that you're waking up without jaw soreness. Thanks for sharing your experience!
- The Remi Team
Been a long trem user and just got my…
Been a long trem user and just got my second set.still super comfortable and its made a big difference wth my nightmare grinding.
15 septembre 2025
Avis spontané
Réponse : Remi
Dear Ric,
Thank you for your continued support and for sharing your experience!
We're so glad to hear your second set is just as comfortable and that it’s helping with your grinding. We really appreciate you being a long-time customer!
- The Remi Team
I started with both the upper and lower…
I started with both the upper and lower guards, and they’ve really helped with jaw pain and teeth grinding. You could try just one if you prefer, but using both gave me the best results.
5 mars 2026
Avis spontané
Réponse : Remi
Dear Robin,
Thank you for the wonderful 5-star review!
We're so glad to hear that using both your upper and lower guards has helped with your jaw pain and teeth grinding. It's great that you've found what works best for you, and we really appreciate you sharing your experience.
Thanks again for your support!
- The Remi Team
Good guards
The subscription lowered the price to $99 instead of around $150 for a one-time purchase. Just received my guards a few days ago and the fit has been good so far.
5 mars 2026
Avis spontané
Réponse : Remi
Dear Carmen,
Thank you for the 5-star review!
We're glad to hear your guards arrived safely and that the fit has been good so far. It's great that the subscription option helped make them more affordable as well. If you ever need any help or adjustments along the way, our team is always here to support you.
We really appreciate your feedback!
- The Remi Team
My nights have improved so much
My nights have improved so much, less clenching, less jaw tension, and I’m actually sleeping better. Love this night guard!
1 mars 2026
Avis spontané
Réponse : Remi
Dear Farrah,
Thank you so much for your wonderful 5-star review!
We're so happy to hear that your nights have improved and that you're experiencing less clenching and jaw tension. Getting better sleep makes such a big difference, and we're thrilled your night guard is helping with that.
Thanks again for your support!
- The Remi Team
Great product, helpful, professional team!
Messing up my impression was stressful, but the dental Zoom team guided me through it. My guards arrived a week ago, fit great, and feel so comfortable. Loving it so far!
25 février 2026
Avis spontané
Réponse : Remi
Dear Madison,
Thank you so much for the 5-star review!
We know taking your own impression can feel a bit stressful at first, so we’re really glad our Dental Zoom team was able to guide you through the process and make it easier. It’s great to hear that your guards arrived quickly, fit well, and are already feeling comfortable.
We truly appreciate your kind words and are so happy you’re loving them so far!
- The Remi Team
I have tried multiple times to cancel…
I have tried multiple times to cancel my subscription. The response is to pause the subscription. I have now been charged for two sets of mouth guards since trying to cancel subscription. They are using an expired card to pay for guards.
23 février 2026
Avis spontané
Réponse : Remi
Dear Donna,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion and frustration you’ve experienced with your subscription and billing. We understand how stressful it can be to be charged after attempting to cancel.
After reviewing your account, we can confirm that the recent charge has been fully refunded and your subscription has been canceled. Your account is no longer active, and no future charges will be processed.
We truly regret the inconvenience caused by the earlier subscription pause responses and the expired card issue. We appreciate your patience as we correct this situation. If you have any additional questions or need further assistance, please let us know.
- The Remi Team
I wish I would have found these reviews…
I wish I would have found these reviews before ordering from this company!
I have ordered mouth guards from other companies and it's been a very simple easy process. Not with Remi! Take an impression, send a photo, wait 2 to 3 days for a response. The impression isn't good. Start over. That impression isn't good. Start over.
And the emails! It takes days to get a response to an email. And then generic email blast emails show up - send us your photos. I already sent the photos.
I requested to cancel my subscription and receive a refund for the original purchase. They wanted to charge me for the impression kit or I could return everything in the kit to get a refund. What are they going to do with unused trays? Give them to someone else????? And they wanted me to pay to ship back the kit.
I have never experienced such terrible customer service. I thought their great price and flashy ads on social media would translate to a good company but this is not true!
4 mars 2026
Avis spontané
Réponse : Remi
Dear Stacy,
We’re really sorry to hear about your experience and the frustration this caused. That’s definitely not the experience we want for our customers.
I can see that your account has now been canceled and a full refund has been issued. Our team asks for photos of impressions to make sure the fit will be safe and effective, but we understand how repeating the process and waiting for responses can be frustrating.
We truly appreciate the feedback and will be sharing it with our team as we work to improve both our response times and the overall impression process. Wishing you the best moving forward.
- The Remi Team
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