Checked my bank account for a refund for the returned items in February and at the time of writing this review, I STILL have not received the refund! Seems shady to me. Other suppliers have their own... Voir plus
L'entreprise a répondu
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Bought an adult Flower Power oodie for granddaughter's 13th birthday as she wanted oversize. She absolutely loves it, it's soft, warm, nice fleecy quality with lovely big flowers, and she gets really... Voir plus
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I wanted to update my previous review on Snuggz clothing. Whereby l thought because l had only received a mobile message receipt my purchase may of been a scam therefore l was concerned. I am so... Voir plus
L'entreprise a répondu
Absolutely love this nighty!! So soft and comfortable and keeps me cool in bed. Will definitely be buying more!!
À propos de l'entreprise
Écrit par l'entreprise
The softest, cosiest oversized hooded blankets, with free delivery to the UK.
Coordonnées de contact
1st Floor, Colet Court, 100 Hammersmith Road, W6 7JP, London, Royaume-Uni
- hello@shopsnuggz.com
- shopsnuggz.com
4,5
Excellent
651 avis
A répondu à 32 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great purchase
Fast delivery, excellent quality and the fit was perfect true to size. very cosy
5 mai 2026
Fantastic delivery
Fantastic delivery, superb item.
Good quality fabric, lovely to wear.
Would definitely recommend.
5 mai 2026
Love it!!
Absolutely love this nighty!! So soft and comfortable and keeps me cool in bed. Will definitely be buying more!!
27 avril 2026
So comfortable to wear
So comfortable to wear. You feel warm without being sweaty. Love them.
5 mai 2026
Great quality garment
Great quality garment - thick, cosy and extremely good value for money.
27 avril 2026
Great company
The Dryrobe was better than expected good quality very warm for next winter and delivery was quick would happily recommend buying one s/m size fitted up to a 16 with further room perfect
27 avril 2026
Prompt delivery lovely item
Prompt delivery lovely item - my nephew loved the Barca smoodie - would defo order again and a good price 👍
27 avril 2026
Unhappy with items and delayed returns
Unhappy with items and no response when trying to arrange a return as this is something that needs reviewing and accepting before I am allowed to return the items - delaying refund.
29 avril 2026
Réponse de Snuggz
Thank you for your fantastic review! We're delighted to hear that your order arrived quickly and that you’re happy with the great quality, thickness, and cosy feel.
We really appreciate your support and hope you continue to enjoy it!
Loved the feel of my snuggly and was…
Loved the feel of my snuggly and was easy to wear comfortable and cool as I have hot flushes through menopause
Will be ordering more great quality and value for money .
27 avril 2026
Réponse de Snuggz
Thank you for your wonderful review! We're so pleased to hear that you love the feel and comfort of your Snuggly and that it’s been comfortable to wear.
It’s fantastic to know you’re happy with the quality and value for money, and we really appreciate your support. We look forward to your next order!
Shady returns process
Checked my bank account for a refund for the returned items in February and at the time of writing this review, I STILL have not received the refund! Seems shady to me. Other suppliers have their own tracking processes and alert the customer when they have received the item... I won't be making another purchase!!!
9 février 2026
Avis spontané
Réponse de Snuggz
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding the delay with your refund.
As previously explained, once a return is handed over to the carrier, it becomes the customer’s responsibility to ensure it reaches us, and we are not able to track or control delays within the carrier’s process until it is marked as delivered to our warehouse.
We would like to reassure you that there is nothing misleading about our returns process, and we sincerely apologise if communication has not met expectations. We are currently working with our carriers to improve our returns tracking and customer updates to provide a smoother experience moving forward. That saidm we just proceed with your refund
Not refunded for 2 items I have returned!
I returned part of my order (2 items) back in February and I still have not received a refund!!!
The returns process leaves a lot to be desired! You have to sort your own postage out; there is no structure and accountability on their side, it is all down to the customer. The onus is on the buyer; you return the items, and if you lose your receipt, then you don't get a refund!!
WHY have I not been refunded? You most definitely would have received the returned order by now. The process seems to be, they wait for YOU to chase them for the refund, ask you for your tracking receipt and if you say that you can't find your tracking receipt then they will refuse you the refund. ..I may be wrong, (and if I am I will apologise), but why am I having to chase up on my refund after all this time. I emailed them and will for a response, but this feels like an incompetent and shady way of handling returns. Other suppliers, have their own tracking process and will send you a notification of when they have received the goods. I won't be placing a 2nd order!!!
30 janvier 2026
Réponse de Snuggz
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration regarding the delay with your refund.
As previously explained, once a return is handed over to the carrier, it becomes the customer’s responsibility to ensure it reaches us, and we are not able to track or control delays within the carrier’s process until it is marked as delivered to our warehouse.
We would like to reassure you that there is nothing misleading about our returns process, and we sincerely apologise if communication has not met expectations. We are currently working with our carriers to improve our returns tracking and customer updates to provide a smoother experience moving forward. That saidm we just proceed with your refund
Lovely hoodie for my granddaughter
Lovely hoodie for my granddaughter.
Good price quick delivery
17 avril 2026
Réponse de Snuggz
Thank you for your lovely review! We're delighted to hear that your granddaughter loves her hoodie and that you were happy with the price and quick delivery.
We really appreciate your support and hope to see you again soon!
Réponse de Snuggz
Thank you for your review! We're pleased to hear that you’re happy with the product.
The.service was impeccable a good…
The.service was impeccable a good quality item never ordered from here again but will certainly do in the future.
16 avril 2026
Réponse de Snuggz
Thank you for your wonderful review! We're delighted to hear that you found the service impeccable and that you were happy with the quality of the item.
It’s great to know you would order from us again in the future — we really appreciate your support!
Réponse de Snuggz
Thank you for your lovely review! We're so pleased to hear that you’re happy with the products.
We really appreciate your support and hope to see you again soon!
Fast delivery
Fast delivery, nicely packaged, super warm product. My granddaughter loved it
13 avril 2026
Réponse de Snuggz
Thank you for your lovely review! We're delighted to hear that your order arrived quickly, was nicely packaged, and that you’re happy with how warm the product is.
Informed of delivery and relatively…
Informed of delivery and relatively quick. Good price in sale i love it on cold mornings.
13 avril 2026
Réponse de Snuggz
Thank you for your lovely review! We're pleased to hear that you were kept informed of delivery and that it arrived relatively quickly.
It’s great to know you got a good price in the sale and that you love it for cold mornings — we really appreciate your support!
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