Shop Your Way Avis 65

These people are scammers. I've been a customer for years and finally had to dispute a charge. These people have lied saying I didn't send them information that I had to send 3 times, every time I call them every representative tells me something different about the same situation, the have a new policy everyday, and they will lie, cheat, and do everything in their power to not give you your money back. I've never dealt with a credit card company that we can't speak with the person handling our claim, or that works against me instead of help me. Its really shady how the investigators hide behind the scenes and scam and lie to not approve our disputes. They ask for one thing and when u send it, they lie and deny your claim saying they didn't receive the information. Whoever is handling the claims needs to be fired because they are crooked and obviously don't know how to do the job. They act like it's going to kill them and cost them to return your money from a dispute. Do not get this card or do any business with this shady company. The shop your way rewards department is also illiterate. I have a lot of points that are not showing on my account, I called shop your way, they said I have the points but they don’t know why their not in my account to shop, they transferred me to sears, (when they are supposed to be the ones handling the shop your way points), then sears transferred me back to them, and they transferred me back to sears. This went on all day and no one knows why my points aren’t in my account to shop online or in store, and they told me if I want to use my points I have to call and place an order over the phone to use my points. This whole company is illiterate and now I understand why sears has been shutting down. They don’t know how to handle ANY business.

F-ing garbage everything!!!! Only reason I even dealt with them is because I has $300 accumulated from a Sears card. The selection of things that are redeemable is limited half the stuff I would settle for was out of stock. The website’s layout is very confusing & misleading. Tried to call them up just to get the “run around” and having me call Sears just to waste 30 minutes on hold. I still had to come out of pocket in the end because they charged me for shipping because it’s under $100 dollars since I’m technically they are “free”. I will never waste my time with them again. I’ll use the card only if it’s an emergency.