Shop Your Way Avis 65

This is a complete scam. There’s no way to redeem points. This is a case of weaponized incompetence. There’s no way this isn’t done deliberately . No website can be this bad

I gave them one star due to their horrible customer service, both online through messaging and on the phone via the number on the back. I created a new email account as my old one was full of spam and I want to delete it. I have changed that email over and over, sent complaints over and over only to be told to contact tech support via the number on the card. Tech support says it's fixed, but it never is. I reply to messages sent to the wrong email yelling and cussing in capitol letters to stop using that email!!!! This has gone on for months. I think my only option now is to cancel my online account, then start a new one, just like I had to do a few years ago. What a bunch of inept morons!!

If I could go lower than 1 star I would.

I've been a member for quite a while. When there were still Sears and Kmarts around and shopyourway had point prizes for playing online games, it was possible to earn free merchandise; I quit using the site when that ended until Gasbuddy offered $.15/gallon in shopyourway points and I discovered that those were redeemable for gift cards. As an inducement to get others to use Gasbuddy, an extra $.30/gallon cashback in points is offered for signing up friends. I did so and filled up, but my Shopyourway points did not increase as much as they should have. After complaining, the points were correctly assigned, but so far it's not worth the time I've put into it.

I have requested many times my statements from an account that was reported as fraud. I have yet to get the statements despite numerous requests and assurances that they would be forthcoming. I was told I could access them through my synchrony login etc. They are not available. I am tired of this companies run around. DO NOT APPLY FOR OR USE THIS CARD. They are deceitful in not only their statements but interest charges as well. I pay my statement balance in full every month yet they are still charging me interest.

DO NOT GET THIS CARD! I don't have enough time to write every problem I had with them.
I had this card for 5 years to help with my credit. I never went crazy with it. I could never get an increase and I could NEVER use my reward points (over 100,000). Every time I would go to a store they could never find my points.
I closed my account because they charged me a late fee for being one day late (my last payment prior to closing my account, $10 balance) they slam me with all types of fees. Mind you, I have my payments automatically scheduled to be taken out. One payment was late by one day because I pay by day of the week not date. But after 5 years you would think they would waive one late fee for a mix up of date (by one damn day).
I closed my account and they send me an email saying my account is closed but I get no notification that 2 days before I closed my account my gym membership of TEN DOLLARS hit and 2 months later Sears finally decides to email me saying my closed account is wayyy past due and heading to collections because of $10 damn dollars. You guys suck to the highest degree!

I just closed my with MASTERCARD SHOP YOUR WAY. They like to hang up on you (4 Times, until I asked for a manager) when you call to ask about something. When you ask them why wouldn't they call you back they say they don't have access to outgoing calls. WHY BE IN COUSTOMER SERVICE?? , they have you wait on the phone as if you have nothing else to do. I can understand 1 to 6 minute wait or so but 45 minutes is RIDICULOUS! It ended up that the supervisor couldn't help me anyway! Their customer service rep lied to me when I activated my card. I asked if there would be foreign transaction fees for using my card in Italy and she said NO! Come to find out there were! And a shitload! They lied to me and I cant do anything about it! They are reviewing their phone call with me but I truly doubt they will call me back or fix the charges.

If I can give it a Minus 100 I would, Worst credit Card Company out there!

This card is bad , When you want to make a payments people that do not understand english get on, They need people that are Americans .Bad card all the way

Called customer service prior to making a purchase and verified that I had an interest free period. Made a large purchase and then was charged interest. Called customer service and was told that I had been given misinformation. Horrible company to deal with. Horrible customer service. Horrible choice for a credit card.

Total scam... have 33,000 points but the site says I have ZERO. There is no customer service just voice prompt messages that sound like people talking in their bedroom in the bronx (accents on the recordings)... never seen such an unprofessional system. I am thinking they are bankrupt and are just pushing people off with voice prompts... no way to talk or email anyone. Totally bogus customer service

Scam and a high way robbery ,I was with the sears credit card since the 1970s. Then the co changed hands for Shop your way. They had to issue me a a 2nd card when a false charge was on the 1st card they corrected it then
the new card came I did not use it the co sent a payment statement with a new false charge and fees,which I told them on the phone and wrote letters stating I canceling the credit card and customer service with Citigroup and their Shop Your Way . Now they are trying to hold on to me.They can forget it.

Shop your way is automated and online system is horrible. The automatic system does not recognizes it own prompts. The customer services rep could not assist in resetting my password. I made three attempts only to be disconnected. After spending an hour being loop around. I had to agree to pay five dollar for a representative to process my pay payment. I was paying the balance in full.

Here's the problem and my complaint. Shop your way give me two choices. I could have them to mail me a card get a new number and regrister my account just to reset my password or I could pay a $5.00 processing fee. I agreed to the $5.00.

Then I was told I would have to wait one or two months for the processing fee to show up along with the new interest and we all know there interest price are crazy high before I can pay the total balance.
When I asked for a waiver, I was told they can't do that in 2021 (really). I am very disappointing and will be happy when I am clear of this nightmare.

Long post but I want everyone to feel my frustration.

I was trying to purchase a dishwasher on line. Before I could advance in the payment field I basically had to join "Shop Your Way" to be able to view my cart. Then when it came time to pay for my purchase I had to sign out of Shop Your Way so I could put in my card information AND so they did not have to give me the points I was to get from this purchase. What a frustrating experience. This SYW also wanted more personal information from me than I had to give to get a job. It is not an honest site and it is giving Sears and K-Mart a very bad name.

Unbelievable, what a scam. I get the card and call the number on the sticker to activate it. All I hear on the other end of the phone is 6 telemarketing scam attempts and then it hangs up. I go to the website on the sticker to activate and it won't let me in unless I download and install a new browser and extension. Only at the bottom of their website page under sitemap did I find a way to actually contact them. The "Customer Service" number on the card was also useless, just telemarketing BS. Was finally able to cancel the damn thing.

Shop your way redeeming points is a total scam.do not get shop your way credit cards!!! they are a waste of time waste of points you cannot use. I cannot believe a company like this is not being closed down by the feds.
They would receive -5 Stars.

ShopYourWay, the Citi credit card is fine. ShopYourWay the program to use points is a total scam. You earn points from purchases at Sears and Kmart, or from using your ShopYourWay Mastercard. Technically, you are supposed to be able to use the points you earn to purchase anything at Sears and Kmart. In reality, only what is sold by these companies, not third party vendors, is elligible. But each time I try to make a purchase, the web site tells me I can't buy the item because it is not available for shipping or pickup. This leaves me with a tiny choice of things I can buy, usually stuff no one wants. Total scam!

I wrote to them the following -
Hi,
I would you request you refund this money as Royal Mail have said I have been scammed. I received a useless small gold ring worth nothing from China.
Royal Mail said "your item was delivered on 28-07-2020. Tracking no. LA992370450CN"
I did not receive the 3 X HI/ LO ASD LED OUTSIDE LIGHT SMILE LED SML/BL4LED600HILO/FC just a usekess fake gold ring on 28-07-2020 (see attached photo).
Please Resolve this matter ASAP or I will have to report you to the UK Action Fraud UK Police.

Run a away! as far as possible! The most horrible financial service you could receive ever. Tons of advertisements booming your emails which made key information invisible. Always have technique difficulties to download your statement so you do not know what was going on.
Most importantly, they provide very confusing terms, tricky traps, and very unprofessional communication so it is so easy for you to violate something and get charged a huge amount of fees (I was charged about 2,000 for 4000 purchase!).
It all started with a visit in a Sears store where you were told you just need to register for an account, set an Autopay, and pay every month until the balance is cleaned. Then the nightmare began. You went to Sears again for something else and were told you could still have a 2-year payment without interests. You allowed them to set up everything for you. And then someday you noticed you got charged 2,000 interests! You called them and were told it is because the second purchase were not qualified for the no-interest service so anything you paid went to the interests first and thus the amount you paid could not cover the full amount. This was not consistent with what you were told in their store at all! You asked them to tell you what was the second purchase and why it was not qualified, and were told they could not give you anything unless your statements. They could not even email your statements but only mail to you that takes weeks. I closed my account immediate after this. If you still want to do business with them, good luck.

FRAUD! I bought a water filter for my fridge at Sears appliance in January. I didn’t have my Sears card With me so manager called it in. It took a really long time to charge the $58 filter to my Sears card, tons of questions to answer. Then I didn’t get a bill from Sears so I stopped in to pay my bill in February. They said I could pay right there. Got a receipt and a cancelled check.
I had been getting what I thought we’re credit card offers from Shop Your Way, which I just tossed. Then I opened one and saw that it was a bill fir $58 and $60. I called immediately, spoke with Karen. She looked and said their records showed I had indeed paid Sears in full. Shop Your Way had taken over Sears card. No one told me in my contacts when I bought and paid for my filter. Her records showed I owed $0.00. Great bit them she asked me to pay $5! I asked why should I give you $5? For what? Her response was to ask me for $3!!! I said no.
Then I got another bill for $3 I think. I called, spoke to Jennifer. She looked up my record and said I didn’t owe anything it would I send $5. No I said, I don’t owe you any $. Then she asked for $2. I got upset. She told me she would take care of it, that she changed the record. Great I said.
Then I got another bill for $3 and a late charge. I called again and told the call employee to stop this scam. This is fraud. She wanted to drag me through another 30 minutes of looking up my bill, eventually telling me the records showed I owed nothing, etc. I said no, here is my name, this is fraud, you are trying to make me give you $ so you don’t wreck my credit rating. FRAUD AND SCAM. She kept insisting she had to look it up to help me. No, I have my name and said to stop contacting me.
Still the bills come. I think the next one was for $3 PLUS late fees! Unbelievable. More bills, then a letter saying my bill was reported to TransUnion Credit.
I will never give this CRIMINAL organization a dime. It’s like they hold your credit fir ransom. I wonder how much they’ve racked in getting innocent people to pay them $5, $3, $2???. Each time you call to straighten it out, you get dragged through a bunch of questions you’ve answered and then some they ask so you will be scared about them collecting information on you. Trying to use up your time, drag you through their process, make you wait, listen to them give their speech, ask for money even though you owe nothing and then unless you give them money, they will keep billing, make you callI again, send more bills.
I sent a letter to the Federal Trade Commission. I am sending a copy of this to each of the credit companies. Credit Karma already has an email. This is one of the sickest scams where they harass you for $ in every way possible. Thank God I kept my receipt and my cancelled check. One credit esker said it was like Medicare Fraud where a fraud ring bills a huge number of people # of people for a small amount and Medicare pays because it’s so small. The fraudulent company makes millions if the do it enough. Truly evil. Check review sites, you’ll see the words scam, scamming, scammer over and over. One can write the company and start having to do it l over and over by mail instead of telephone.
No way to email them because they want the process to be as time consuming as possible unti you give in and give them $5 or maybe settle your “late fees” for even more$. What makes people do things like this? I read also that their rewards were impossible to collect on, same kind of scam. I hope they get shut down. Citibank should divest from this crooked operation. Or else Citibank should be reported for fraud to Federal Banking oversight. DO NOT USE SHOP YOUR WAY FOR ANY REASON! RUN!

I wish I could give this company no stars right now. In the middle of a National pandemic I am being called about $65 - that is NOT even passed the grace date of being past due. I explained, nicely the first time they called me that the payment had been mailed, I told them what date I mailed it and everything. Then today, at 8:25am , a different person calls me to let me know they still have not received my payment and they need that payment now.
ok - 1st of all - it's been a whopping 2/3 days since I talked to the first person.
2nd - I'm sure the Postal service, like every other legit business is on a short staff and a little behind.
3rd - why are you calling me at all in National Pandemic about $65
4th - Look at my account - NEVER been late before - have EXCEPTIONAL credit. I reiterate, why are you calling me in a National pandemic about $65
5th - I'm worried about my family's health and safety - so even if my whole $65 payment is actually late, passed the grace date, which it is not, WHY ARE YOU CALLING ME IN A NATIONAL PANDEMIC ABOUT $65
SHAME ON YOU.
SHAME ON YOU
SHAME ON YOU
I have now provided the Check #, confirmed the amount was all $65 and the date I mailed it.
If you still don't have my $65 in a week or so, please call USPS and ask them for an ETA.
Otherwise I will call my bank and see if it cleared AFTER and only after the National pandemic crises is over.
I don't want your workers out of work.. but there a million things your employees could be doing to HELP our crises.... keeping them employed and making them useful.
People are dying, kids out of school are not eating. I would hope that when you get my $65 - that your CEO donates it!