SHO Avis 436

I bought my first water bottle from SHO when they were a fairly new business and quickly built a collection of items due to the excellent quality and pretty designs on the water bottles. Turnaround between ordering and receiving items is prompt. I purchased a couple of new lids yesterday (nothing to do with quality, I lost them) but stupidly ordered completely wrong colours. I emailed SHO this morning on the off chance that the order hadn't been packed yet to request a switch in colours and had a reply back from Katie in 25 MINUTES!! Tremendous customer service. I would thoroughly recommend this lovely company on all levels. Exceptional.
🍌🍌🍌🍌🍌🍌🍌🍌 #iykyk

I would give 0 stars if I could.
Terrible customer service.
These are the most expensive water bottles I have bought and i'm afraid one of the bottle lids didn't last a week. Customer services were quite frankly rude and dismissive. It would have been so easy to replace the lid. I have 3 young kids so many more years of buying water bottles but never again from this company. I recommend green steel or ION8

This is my 3rd xl tumbler...just love this products. I have that many sho items I have to have 2 cupboards in my kitchen

5stars as always

Product looks good, I bought an XL tumbler in hot hibiscus. However, when it arrived wasn't exactly as the pics, the straw lid was missing. Contacted customer service to be told that they are available to purchase at £5 for a pack of 6. So, not only have I bought the cup and paid P&P, I now have to spend another £9 (to inc P&P) in order to get one straw lid!

Terrible customer service. Received a defective bottle where the plastic bit would easily come off and therefore a choking hazard for my young son. They refused to take any actions and instead I had to go through PayPal for a refund.

Website easy to navigate. Customer service fantastic as always. Product arrived quickly. Well packaged. Guzzler is a great product. Nice shape to hold and carry. Keeps drinks cold for hours. Doesn't leak. Thank you Sho!

My fourth bottle arrived in a broken packaging and damaged lid. One email later they asked to send new lids and two weeks later a whole new bottle arrived. Our family is now equipped for summer with cold water bottles and I couldn’t be happier! Love from Finland

As always good communication througout.
The infomation sent out on how to care for the product follow recieving it is really helpful.
The

TLDR; I won't be buying SHO again.

I was a huge fan of SHO products for a while after being gifted a food flask for Christmas and followed up with a few other items which had worked perfectly.

However, after my most recent order I am not returning. I wanted a Newt bottle as I knew it would fit nicely into my bag when I was out. Purchased it along with a mystery bag for a fun treat.

Half the mystery bag is missing on delivery, along with the cleaning powder I ordered. No drama, things happen. The Newt arrived and I then immediately find out it leaks! Not only that, but part of the bottle lid had a massive crack in it.

I send images to the company to report it, only to be told I've put the bottle together wrong (despite it being literally how it arrived). None the less, the missing items were dispatched without question.

The powder is delivered and clearly had been dropped/opened as it was hastily taped back together.

Back to the Newt. I confirmed again to the company I had followed instructions and been sent a faulty item. The customer service assistant doubled down - rather condescendingly. Clearly this was a battle I wasn't going to win. £30 down the drain with faulty items clearly being the norm. Given the bottle is apparently fully replaceable in separate parts, my query to confirm this was ignored and not even an offer of a replacement lid was made which was disappointing. I wasn't expecting a whole new bottle when it was only a small part that was the problem.

The larger bottle I bought is now showing issues too - the flip lids on the bottles clearly aren't very stable and lose the water tight connection.

If you've read this far, congrats!

Always great service and products. Bought bottle for myself then treated my husband.
We have lots of products and bought as gifts too

Calix is not for for purpose.....sold as a coffee cup but you can only use the slide lid when liquid is under 60 degrees celsius or pressure forces the lid off and will scald you!! It is falsely advertised as it guarantees keeping drinks hot for 6 hours where customer services say up to 6 hours!! They also state it will keep drinks steaming until the last sip.....how when you can only use liquid up to 60 degrees?!!
Oh and the advertised Lifetime Guarantee is ionly 4 years!! More false advertising!!!
I wont get into customer services attitude!!!

Easy to order and quick delivery. Bottle is a good size and fits in my cars cup holder. Love that I can put carbonated drinks in it. Keeps drinks hot and cold as described.

Brought a guzzler bottle and newt bottle both are Leak proof, fantastic value for money. Have brought a number of sho items for family and friends over the years, would highly recommend.

Very quick delivery
I bought the newt
It actually leaks , which makes it very expensive. I constantly having to tighten the straw head as the straw goes loose. Love it , but not worth the money . I bought I because it promised not to leak , Also fizzy drinks leak around the seal of the lid . Not impressed to be honest

Wouldn’t recommend the water bottle, lid leaks profusely. There is no airtight seal from lid to straw hence the leak. Very poorly made. I have since bought a Yeti which is fabulous.

I hate this company :-( They keep bringing out more products that I love and can't resist. I'm about to order my third newt, as husband, who rarely shows interest nicked my first one in denim blue. Argh. Rapidly running out of storage but each new release brings wonderful irresistible goodies and I have a use for every one of them. I don't go long distance in the car without my fortis full of coffee, sports bottle on my desk with water, 500ml 'litter picking' bottle with cocoa for winter litter picking and I don't train commute without my 260ml bottle designed for children. Now the 500ml newt isn't much bigger in size and still fits in my smallest bags! Oh boy oh boy oh boy SHO - you have a lot to answer for!

Absolutely love these drinks bottles.I have quite a few now & wouldn’t use any others after using these.
Great for keeping ice frozen if needed for over 24 hours in the sports/drinks bottles.Absolutely love these calix cups as they come with two lids so can use for hot or cold drinks.
Highly highly recommend these bottles.

Really bad customer service and the product that we purchased was rubbish didn’t keep it hot for more than a few hours apparently user error 🙄.

Like other reviews stating the same thing don’t waste your time or money with this company

Lovely lovely bottles, not a complaint about that as they are great. My issue is the engraving, which was very poor. It’s a slither of coating removed which was thin, and the placing of the engraving meant it was virtually unreadable. Spoke with them and they sent a reply stating that it is what it is and they have it in the blurb that it isn’t something they can change. I suggest they do not offer it as a curtesy if it flags unreadable in production, it’s a real shame as the bottles are great.