Shred Nations Avis 

412
•
TrustScore 3 sur 5

3,1

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Signed a qouted invoice after changing it multiple times cause (DOROTHY BROWN) doesnt know how to do her job clearly, just to have service done. After service we were qouted a invoce 200$ more then wh... Voir plus

Noté 5 sur 5 étoiles

Exceptional Service from Kylee! Kylee was professional, friendly, knowledgeable, and exceptional from start to finish! She made the entire process of arranging my shredding service incredibly eas... Voir plus

Noté 4 sur 5 étoiles

The woman who answered the call at almost 6;15 pm was patient and thorough even though the office was closing at 6:30. She let me know that the person who schedules the truck would probably call in... Voir plus

Noté 5 sur 5 étoiles

My job was handled by the Shred Nations affiliate in National City, CA. I found Kyle, the man who set up my appointment via my call to them, to be very pleasant and knowledgable. He was able to... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

412 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,1

Tous les avis

(412)

2 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Hung up on

Requested a quote online, no introduction as to who the company was. Could barely understand or hear the representative who contacted me. I asked for clarification in regards to what the call was for/info and was hung up on. I had to call back to figure out who they were. I filled out a quote for Shred Nations and got a call from a DD Logistics?? How am I supposed to figure out what they're calling back! Poor customer service.

24 avril 2015
Avis spontané
Logo de Shred Nations

Réponse de Shred Nations

Dear Bianca -

I reached out to you and left a message. I apologize that our service failed in some way. We take your comments seriously and we appreciate your feedback. I understand that you filled out a form on the Shred Nations website. Since you filled it out so completely (thank you) we immediately forwarded it to two (2) providers in your area to offer you competing quotes with our secure document destruction specialists. "DD Logistics" was NOT one of them and they are not even in our network of providers. You should have received an email from us letting you know the companies who would be contacting you and the Biography pages of the local shredding providers. If this unfortunate situation works out to your satisfaction, please remember that you can revisit this review and edit it to reflect the hopefully satisfactory result. If there is anything else we can do for you, please do not hesitate to call.

Sincerely,

Erik Larsen
Shred Nations Customer Care
800-747-3365 x214

Noté 3 sur 5 étoiles

Haven't heard from vendor

While Shred Nations responded immediately, I have not heard from any shredding vendors since putting in a request for quote.

24 avril 2015
Avis spontané
Logo de Shred Nations

Réponse de Shred Nations

Dear Gregory -

I have contacted the local provider and I have assurances that they will follow up. We apologize for your inconvenience and we appreciate your feedback so we can correct issues like this when they occur. This is not indicative of the service we strive to offer. If my efforts create a positive experience for you, please keep in mind that you can re-visit your star review to reflect the improvement. Please let me know if I can do anything else of assist you. Have a stellar weekend!

Sincerely,

Erik Larsen
Shred Nations Customer Care
800-747-3365 x214

Noté 5 sur 5 étoiles

Immediate response

I received a return phone call within 20 minutes of submitting the request for a quote. Can't ask for much better than that.

23 avril 2015
Avis spontané
Noté 5 sur 5 étoiles

Great way to search for a vendor.

I thought I was going to call 3 to 5 companies but this was so easy. I made one call to Shred Nations and they help me make the connections. I made the call at 10:26 AM and I had a vendor call me at 10:32 AM to offer a quote. How easy is that?

22 avril 2015
Avis spontané
Noté 5 sur 5 étoiles

Preliminary :

I have just now scheduled service. From what I was told I will have a good experience. I'll let you know.

22 avril 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent!

I spoke with Michael on the phone and met Angel in person. Both were extremely friendly and professional. Stellar service, highly recommended!

21 avril 2015
Avis spontané
Noté 1 sur 5 étoiles

Waste if time

Total waste of time. I found my own shredding service online and signed up with them before Shred Nations ever called me. And when the call came, it was just to ask me questions and would not tell me what shredding companies they found for me.

20 avril 2015
Avis spontané
Logo de Shred Nations

Réponse de Shred Nations

Dear Lee

We received your request late Saturday afternoon. We emailed you back immediately to gather more information to better serve you because the form you filled out was incomplete. Like the majority of document destruction providers across the country, we do not work weekends but we still reached out. We are sorry we could not have helped you any sooner. We are glad you were able to help yourself in this situation and hope all went smoothly with your document destruction needs. Thank you for your valuable feedback. We will use it to improve our services moving forward. Again, our apologies for wasting your time.

Sincerely,

Shred Nations Customer Support
800-747-3365

Noté 5 sur 5 étoiles

Good

So far the customer service is good, but i will update more as things progress.

20 avril 2015
Avis spontané
Noté 5 sur 5 étoiles

Excellent service.

Customer service was excellent. I received a call within 30 min of my initial contact. Very convenient. Information on process and price was provided immediately. Will definitly use this service again.

18 avril 2015
Avis spontané
Noté 5 sur 5 étoiles

Customer Srvice

Very Good and Honest Customer Service, they Call you on time and they Answer all your Questions, Excellent, Shred Nations is Very Trustful and Honest Company, in the Future I am going to use their service abaian and again. Thank you

17 avril 2015
Avis spontané
Noté 5 sur 5 étoiles

Immediate professional and personal service!

I had just hit the send button on my computer and within 60 seconds had a call back! I had first read the website as we are looking for a confidential shredding service and this seemed to fit the bill! I am totally impressed! If the shredding goes as well then WOW we will definitely be referring more business their way! Again, thank you!

16 avril 2015
Avis spontané
Noté 1 sur 5 étoiles

Never a call back

I called for a quote on a 20 box job. Told I would get a call back and
a bid within the hour. Never got a call back or a email.
So I just called another company.
Pretty poor customer service.
The customer always wins.

16 avril 2015
Avis spontané
Logo de Shred Nations

Réponse de Shred Nations

Dear Michael,

We apologize that you did not hear back from any of our local shredding service providers after they scheduled service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that shredding your sensitive documents is very important. If you still have a shredding need, we'd appreciate a second chance to service you.

Sincerely,

The Shred Nations Customer Service Team
800-747-3365

Noté 5 sur 5 étoiles

Simple and easy

I used this website to inquire about shredding services at my residence, after basically striking out with inquiries I had made over the telephone. Within minutes I had a confirmation of my request, followed by a sales representative calling within an hour or two. And a second call the next morning scheduling the service. Worked well.

16 avril 2015
Avis spontané
Noté 5 sur 5 étoiles

Great response time, but website has a glitch.....

Quick reply via phone. Caller was professional and pleasant. The web site made me re-enter my last name as one word. My last name is two words: Del Nero. Site said to enter a valid last name after entering Del Nero. Bugged me a little. Oh well........

15 avril 2015
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus