SIA Avis 

Ordered/received a BIPO76GM oven from Debenhams on 14th October and it failed after 2 weeks - with a strange fault where the display would show 32 degrees and then nothing would work - the touch display was lit up and seemingly responding to touch but it appeared the display was not communicating with the oven controls as nothing worked. Resetting OFF/ON the oven made it work a few more days - usually 6 or 7 before it happened again. Went through HELL with SIA support who wanted videos of a random intermittent fault that I could not provide until Late December when we got 'lucky' and managed to film it in broken mode! They agreed to eventually replace the oven - which they did - and unbelievably the same fault appeared on the replacement oven! Clearly some sort of software issue I would think! The joy of touch screens!!! So I asked Debenhams to step in and refund me - which they have agreed to do - but I still have the oven and so still have not been refunded and now its 10 Feb!!!!
I gave up with it - uninstalled it and bought a Hotpoint elsewhere. SIA support could not provide an engineer or any parts for the (probably made in China) oven so there warranty is pretty shambolic. I will never buy another SIA (Ship It Appliances) again and I suggest you avoid!

Training was fantastic. enjoyed it very much

Fantastic training with Edu security training at Chadderton.
Would recommend them to anyone wanting to be a security officer
TONY NOSAL NASDU DOG HANDLER

Service from start to finish was amazing

AVOID! 19 emails &texts with Debenhams and SIA re new Dead Freezer bought two weeks before Xmas and they required two videos of the dead freezer expecting disabled oap to unpack it again! Even said it’s under warranty they can repair! Did I know what’s wrong with it!!! No cos I’m not an engineer and why would I want a freezer that needs a repair!! Finally they collected then waited for refund no apology
Very stressful

Good afternoon SIA are all responses to reviews generic..?

Ordered and paid for a fridge freezer paying £157. The item was delivered and doesn’t work. Contacted the company repeatedly and have had no response. Amazon advising that we should pay to have the item shipped back to them. Avoid this company

Extremely disappointed with this company. I'm a disabled elderly pensioner who has newly acquired a fridge freezer. I didn't realize for weeks why my fridge was frosting up. Then I noticed a tear in the seal on the door. I spoke over a few days with a nice girl called Aby. Said she would look into it and see what the company could do for me. I even offered in the end to pay for seal if they sent it.
I received a short and not too sweet reply today to say they couldn't do anything for me.
Not a very good image for this company but hopefully enough people will see this and make up their own minds.
I even explained I needed to keep my medication in it
Very disappointed

Got both full length integrated fridge & freezer. Both terrible, can’t use top drawer as it isn’t frozen, one door broke due to the over frosting & getting stuck within months of me buying it, makes terrible noises & fridge leaves a horrible wet texture on food that wouldn’t usually do so, if I put chocolate in the fridge it looks like it’s been ran under the tap. Unlucky for me my kitchen fitter picked them both & he has the warranty & hasn’t responded to me, hence why I haven’t been able to take further

Purchased an integrated Fridge Freezer which makes an awful knocking noise, its so loud It sounds like someone is knocking the back door.
SIA response the noise is normal!
Ive never heard a noise like this from any fridge freezer that I have owned or that friends have had.
If I don't agree I have to pay for an engineer to come out they will refund if they believe I am right. Ive asked them to send me a video showing another one of their fridge freezers making this "normal" noise....nothing has been sent.
My advise is not to use this company, the customer service is awful, they just want you to go away.

SFF17650W Fridge freezer, is ok for the money but the quality is what it is for that.
Where can spare parts be bought?

I CANNOT FIND A PARTS SUPPLIER ANYWHERE!

i need the bottom plastic carton holder on inside of fridge door as the one i have has disintegrated and broken so need to buy another

Can you supply or give me a company that can un UK please?

I have to agree it looks good. The led has options of red, green or blue and rhe main light is bright enough. However, although claiming to be powerful, it's almost completely useless at extracting. Even on full power, the room fills with smoke and steam and I have to open the window. It's so weak it should be in hospital!

Initially the SBID45 dishwasher didnt rinse and dry the dishes. Support was absolutely useless, never answered a single query. They dont know even if the dishwasher should open the door in the end of the cycle. They dont know what error indicators mean (8 beeps).
They delivered the replacement dishwasher which now rinses and dries the dishes, but still not opening the door and giver 8 beeps error indication.
You can imagine the level of Customer frustration about the product and support...

Wrote several requests, asked several times on emails on opened ticket. Sent a video with error. Useless! There is no product knowledge in SIA.

So I dont even know if this is expected behavior or not.

Awful, fridge has been the biggest problem since purchased they just fob you off don’t help at all, expect you to show why the fridge is making items go off with 1 day, charge to call out an engineer and it’s a complete joke no help.no concern waste of time waste of money. Literally the worst fridge and freezer you can purchase in your life. Stay away from the company ultimately will just add on to your stress and waste your time.

Tony Pearce, Rob Hannam and Jane made sure I understood all that was required for the job and that helped me succeed and am grateful for this.

Arrived today SIA 300L chest freezer amazed at the quality on casters. Digital display of temperature, hinged lid .Cannot beat on price

never fixed my Freezer issue????
Demanding a payment of £120 !!! from me they voided my Warranty criminal
I advised them Consumer act 2015 "freezer not fit for Purpose"
Sent out a 3rd partie engineer who was incompetent!!!
SIA a Toxic company with no integrity, as a customer treated awful!!!! a Bullying Culture towards customers.

WOW NO COMPLAINT DEPARTMENT ????
MY ADVICE STAY AWAY FROM SIA IS HIGHLY RECOMMENDDED !!!!!!

3.9.24
Desperate SIA, Fake apologies,?? no engineer report left on site for customer.
Email sent to me confirming my "cooker hood" has no fault??? Never asked for my Cooker hood to be fixed? only the SIA freezer.
Independent engineer i had called out, confirmed my Compressor is faulty.
I am happy to share my emails and Video of fault on trustpilot?

Course was very informative, down to earth and realistic. I could see a lot of effort went into putting on this course as it covered a wide range of scenarios. Dee Clarke was exceptional, well informed and surprisingly understanding. I hope you all get him too for your course.

Bought an SIA integrated fridge freezer through Debenhams on line. When my kitchen fitter opened it today we couldn’t believe the huge dent going the length of the side and partly sliced into the metal. When the freezer was delivered the box had no narks on it and no sign of damage. We can only assume the damaged freezer was packed up like that and sent out, i suppose, it was assumed because it was integrated it wouldn’t matter. Well it certainly does. I can’t deal with SIA because it a concession and can’t speak to an actual human at Debenhams. I’ve bern informed by Debenhams in a message that I won’t get a reply from SIA until 8th August, I need to get this sorted now as paying the fitter to install this and will have to pay again for him to reinstall another make of freezer as I certainly will never buy a SIA product again or anything from Debenhams. Buyer beware.

Order delivery and price was just fine no complaints. Very pleased with product and fridge layout much better than many major brands we thought!. We did the door reversal and that was also simple and well explained. 2 year warranty as standard!