Simétik Avis 

Terrible customer support. Products made in Portugal? No thanks! They sell them and then don't have replacement parts. I bought it from a shop in Portugal, owned by a man named Tiago. I discovered that the manufacturers of the cockpits resolve problems, but the sellers don't. When they discover that the customer's problem is the replacement of parts, they stop answering the phone. Regardless of the specific problem caused by the missing part, is irrelevant. To bring into this case another prestigious brand like Fanatec, is the mediocrity of Smetik. A good customer service department should consider the customer's history and previous purchases at the store, especially since the salesperson knows exactly who they sold to and what they sold, given the numerous in-store and phone contacts. Store and a brand to avoid!
Simétik, Lda
Av. Dom António Correia de Sá, 82
Armazém C
2709-503 Sintra
PORTUGAL!

Koledze się połamał. Co prawda waży pakę 40 i wsiadł z pełną torbą do riga, ale żeby na prostej przy Osnabrucku w euro trucka rig się poddał? Daj spokój.

Update auf Simetiks Wunsch:
Patryk und ich sind gestern die Strecke von Linz nach Felixstowe gefahren. Zuerst bin ich von Neapel nach Linz gefahren und Patryk von Belgrad nach Linz. Wir trafen uns dort bei der UPS. Patryk hat sich auf der Autobahn völlig verfahren und mein Drehzahlmesser ging die ganze Zeit runter. Jetzt beginnt die Magie. Patryk fuhr mit einem Mercedes vor und verließ die Firma mit einem Magnum und einem Tanklastwagen. Die Strecke von Linz nach Deutschland verlief problemlos. Zugeknöpft 80, Tore durch auf der rechten Seite. Wir nähern uns dem Höhepunkt. In der Nähe von Osnabrück fahre ich mit meinem Man F2000 (auf Kredit) zuerst, und Patryk folgt mir mit seinem Mercedes. Wir passieren Osnabrück rechts und ich höre etwas knirschen. Über das CB-Funkgerät schreit Patryk „fuck, fuck, fuck“ und man kann hören, wie in der Kabine alles zusammenfällt. Es stellte sich heraus, dass es sich um einen Simetik-Rahmen handelte. Telefon, Tastatur und Maus fielen herunter und Patryk fiel aus der Anlage. Er hat alles vom Boden aufgesammelt, hatte aber Angst, weiter nach England zu gehen und wir stehen immer noch in der Nähe von Osnabrück. Zum Glück ist der Zahnriemen beim Mercedes intakt. Was sollten wir als nächstes tun?

Super Service, beste Qualität und Kommunikation. Freiwillige Rückerstattung, weil ich Black Friday verpasst hatte, nur ein Beispiel. Top Anbieter!

Great products, great service!

High-quality, solid products at a good price.

Excellent pre-purchase service. All of my questions were answered quickly and comprehensively.

Happy to share my overwhelmingly positive experience with Simetik. I did not purchase trough their website since I'm outside EU and there is a reseller in the country that I live. However even before my purchase I did send them a few emails with questions which were promptly replied, always clear and concise.
After receiving the cockpit I also had some questions which again were replied quite fast as well as with some help due to a reseller's mistake.
A trustable company with a very satisfying after sales support.

The ordering process is clear and works without any problems. It is somewhat unfortunate that the VAT is only displayed at the end of the ordering process, but you are constantly informed about this exact fact, so you shouldn't be negatively surprised. The goods were shipped from Portugal to Germany within 14 days, which I consider reasonable.
The goods themselves arrived excellently packaged. With this sophisticated packaging concept, Simetik ensures that the goods reach the buyer undamaged. All parts were excellently deburred and processed. The drill holes fit exactly. The screws supplied are of very good quality and are more than plentiful. Assembly is really easy thanks to the assembly videos and the labeling of the screw bags depending on the assembly step. All parts are extremely solid so that the Simrig can really be described as torsion-resistant.
I can absolutely recommend Simetik.

I purchased my first simulator roughly ten years ago, then a second one four years ago. Both are still in use, and Simetik's support with new accessories is simply great.

3 weeks for delivering and no offer for faster delivering no answer nothing.

Service and delivery are very good. Very good packaging so nothing is damaged. Perfect product quality. Good handling. Its a litle bit tricky with the alignement of the parts together. But at the end monitors are perfectly leveld.

Bardzo dobra jakość wykonania. Mocna sztywna konstrukcja bez ugięć. Wszystko idealnie do siebie pasowało podczas montażu.

Great product, great communication, fast shipping

Najlepsza firma !!
Towar rewelacja najlepszy kokpit w bardzo dobrej cenie! To jest mój drugi zakup. Wszystko na czas .

Great products, great customer service! Nuno was very helpful and managed to come up with a great solution for my edge case. I really appreciated his commitment to deliver the very best products to his customers. Every time I unbox their product, I can immediately see the effort and dedication they put into it. My sim rig is so robust that the only thing that shakes is my house! Thanks Simétik!