From the entrance of the shop till our delivery it was a fantastic experience, so welcoming and full of information. Purchased the Noel recliner set. Totally loving it. Was delivered 2 weeks early,... Voir plus
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Do not buy from this company, they are very unprofessional !! We purchased a leather sofa and were told it was full Leather however when it was delivered the box stated part leather and PVC. Our item... Voir plus
Recieved a flawed item, they refused to fix or refund money and accused us of breaking it. Blocked from their social pages after I left a negative review. They also do not allow a cooling off period... Voir plus
Avoid this company at all costs. I never recieved my sofa and was ignored when trying to make contact. When they did finally get back to me, instead of apologising and sorting it out I recieved a ton... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Looking for Simple, Modern or Designer Furniture? Look no further. We have a huge range of products for your Living Room, Bedroom, Kitchen, Bathroom, Dining Room and Garden. Choose from several styles, designs and colours. We pride ourselves in giving you Simple Design, Simple Price and Simple Service. Shop Now.
Coordonnées de contact
Unit 1 Seven Stars Business Centre,, B69 4JR, OLDBURY, Royaume-Uni
- 01213927371
- info@simple.furniture
- simple.furniture
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Nightmare!
Ordered 2 sofas, black by description. Thought they looked more like dark grey in the pictures, but that wasnt an issue to us. The carriers contacted me to arrange delivery. I told them that Mon & Sat were the only days when anyone would be home. Arranged for Sat, they never turned up. No explanation, no apology, nothing.
Rescheduled the delivery, said they would be between 3pm & 6pm,turned up at 7pm.
Unwrapped sofas, they were not black at all, not even grey. They were dark brown, even though the label said black. Contacted Simple Furniture & said I wanted a refund as the sofas were not as described. After much quibbling & insistence on "original packaging" , they agreed to take them back, but hinted at "partial refund".
Not wishing to give them any excuse to find fault, I completely wrapped the sofas in bubble wrap and stretch film (far better than the plastic they arrived in) & contacted carrier to pick them back up.
They sent an email to say they were coming on Thurs, again I told them Mon & Sat only suitable days. Heard no more from them, then on Thurs evening they turned up regardless at 8pm.
Received an email on Sunday to say the sofas had been returned. Simple Furniture said money would be refunded in 3-5 days, eventually got reimbursed after 9 days.
Grateful to get my money back in the end, felt like I was being stitched up.
Once bitten, twice shy. Won't be dealing again.
Simply awful
Very helpful when you’re a potential buyer, as soon as you’ve purchased though you get no help and endless amounts of hassle. I’ve ended up out of pocket for trying to rectify the poor standard of sofa we received.
DO NOT USE!
Shocking customer service
Excellent service
Placed my order online (red/black two seater sofa), got a call the day after advising that the product came from overseas and an estimate of when to expect it. Email received a couple of weeks later with update and tracking options, delivered exactly to date/time-altogether a great service.
Bought the Vainona set
Bought the Vainona set. Happy with the timely delivery and the quality of sofa. I will definitely buy from this company again and highly recommend it
Fantastic service
Fantastic service, lovely sofa. Would definitely recommend
Avoid this company at all costs
Avoid this company at all costs. I never recieved my sofa and was ignored when trying to make contact. When they did finally get back to me, instead of apologising and sorting it out I recieved a ton of abuse. They refused to give me a refund even when I didn't get the sofa!? Luckily Clearpay investigated and gave me a full refund. Their courier is on here with a 1 star review and endless complaints. I don't know how long my review will last but I wouldn't trust the other ones.
Exceptional service
I bought a chair in February. It was delivered on time. The quality is great, the price is fair and the service is next to none.
I have used Simple.furniture twice in…
I have used Simple.furniture twice in the past 3 months for a Sofabed and a bespoke set of sofas. Both times the professionalism from confirming the order, follow up phonecall, pre-delivery phonecall and the actual delivery have been unapparelled. The quality of the the products have been perfect!
Got the Tarriro 3 seater
Got the Tarriro 3 seater. Excellent value for money and great quality sofa. The whole ordering process was simple as and delivery was quick. Highly recommend this vendor.
We bought the Montague Corner sofa
We bought the Montague Corner sofa. It was delivered super quick and its so comfy, our family spends the whole day on it. Highly recommended ! 👌🏾
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